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November 2023 by Yvonne Manganaro
Manager Kimberlee was not apologetic nor in any rush when my car was blocked by their delivery driver. Guess what? I am a Rewards customer. You have made the choice for Chewy really easy.
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November 2023 by Gracie “dailyGracieLater”
The staff here is always very friendly and helpful. They carry good quality products for pets.
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June 2023 by Rina M.
My go to for pet food! Wes LA location is always clean, organize and have the best friendly staff!
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June 2023 by Tia B
Not going back to this store location ever again . The salesman are way too pushy and they follow you in the store. It’s a very annoying and uncomfortable experience shopping here. Please stop treating your customers like thieves. No wonder the store was empty with zero customers when I went there.
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May 2023 by Doug Day
Great place to get pet supplies for pets of all sizes
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April 2023 by Brooke G.
This place has been a lifesaver for the last two years since I adopted my dog. I can always trust that everything has good ingredients (unlike the larger chains like Petsmart and Petco), and the employees are really knowledgable. I always enjoy my conversations with the employees while I'm checking out. I can tell they all really love and care about pets and animals in general. A specific moment that really stood out to me was when I had to buy my dog an e-collar (comfy cone) and was unsure of the size. An employee walked me to the cones and helped me estimate what size I would need even though I didn't have my dog with me. I wish I could support the store more, but once they got rid of the frequent buyer program on my dog's kibble I had to start ordering online since the price no longer made sense. I still come here for treats and toys, but I wish they could bring back that program because I loved coming there every week to buy kibble.
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April 2023 by Snow 1118
I have to say that this is the best pet shop I have ever been to! Thank you for such great customer service, I apologize for my dog’s behavior…he was very anxious and he accidentally did his business inside the store, and the Amazing gentleman that was helping me find his treats was sooo nice and kind and understanding, he didn’t let me clean my dogs mess and he was just amazing, I tried to give him a small tip, but he refused to accept it, once again THANK YOU SOOO MUCH, I will be back and will recommend you guys to all my friends ???????? Thank you ???✨✨✨✨✨?? and Sorry from Tobey ?????? (that was just a summary, the employee was great, I mean it from the bottom of my heart, I apologize for not asking for his name, I was so embarrassed because my doggie wasn’t behaving and I just wanted to leave so he wouldn’t make a bigger mess, THANK YOU AGAIN ??????)
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March 2023 by Nicole V.
5 stars for selection , cleanliness and quality products. 0 stars for the pressure I received to switch to a raw diet. It was overwhelming and far too invasive. I felt like I was being interrogated and I don't think I'll feel comfortable shopping there again. Very unfortunateI also got a lot of unsolicited training advice which I completely disagree with. Stay in your lane guys
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February 2023 by Judy Lee
Worst customer service. Have waited almost 2 months for a manager to call me back because they mismanaged my personal info and my account was associated with another customer. Only found this out because I was supposed to receive a bag of dog food through their loyalty program which I still have not received because they "lost" my info. Very dodgy behavior from the manager to not call me back and make this right. Manager has made no attempt to correct any of this. Very dodgy and creepy behavior from the staff and manager. Also beware of their loyalty program, it's a scam. I have been shopping at Centinela Feed and Supply for three years because it is close to me but this has been really off putting.. Will be shopping at Healthy Spot from now on. Free deliveries and better prices. Sounds good to me.
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January 2023 by Mark Goldsmith
This is not the usual location I shop at but I happened to be in the area. Huge store, excellent choice of almost everything and the staff were so friendly. At least 2 different staff members came up to me asking if I needed help finding anything. Excellent parking.
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January 2023 by Susie L.
I love Centinela Feed. Everyone who works here is friendly and super eager to provide the best customer service. They have a large selection of premium pet food and supplies. What I was most pleased with was their home delivery service. I placed an online order yesterday evening. Less than 24 hours later, the order was delivered. Even better is they use a delivery service wherein they send you a text allowing you to track the driver to the delivery point. The driver called me to make sure he followed my exact delivery instructions. This was so greatly appreciated given that there has been so much delivery theft in my neighborhood. The delivery process was seamless and I will definitely be ordering in the future.Make sure to sign up on their site to get sale/deal notifications via email.
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January 2023 by Katy T
Great place to get pet food in a face to face setting. Sign up for their loyalty program for extra discounts and savings. Staff is always helpful.
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December 2022 by Paul K.
I have been shopping here for years for my dogs, cat and bunny. Friendly, highly attentive and informative employees that are always offering help or a hand. They have good pricing, rewards programs and price matching, if something happens to be higher priced than any other major competitor (including online ones). A highly recommended store with a huge selection. A+
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December 2022 by Cari R.
The staff is very knowledgeable and kind. They have a small selection of chicken and duck supplies which is what I need but they stuff they have is great quality. They always offer to help me carry items to my car.
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December 2022 by Anxo V.
Always a very good customer service. Very savvy people, lots of product choices. Feels like a Costco for Pets supplies