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November 2023 by Craig L.
I recently had a positive experience with Wells Fargo at their El Camino Real location. The friendly and efficient service stood out, making my banking visit smooth. The employees were not only welcoming but also ensured that despite the busy atmosphere, everyone was attended to promptly. The branch's cleanliness added to the overall positive impression.
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October 2023 by Manny V.
Out of all the Wells Fargo that we do business at this one was absolutely the worst customer service we have ever received or experienced . Thank you Cameron for such an experience, we will definitely never use your branch again. Unprofessional, rude and inconsiderate our experience was with you! In 20 Years banking with WF by far this has been the worst customer service I've experienced.
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October 2023 by Dorothy S.
Absolute worst service in the world! There are a lot of decent banks around. This is not one of them!
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September 2023 by Tanya Fecher
terrible service!!! giving you a cold shoulder if you don't have an appointment! you need appointments now to talk to a banker?!! are they doctors???... as soon as I can I will switch banks!!!
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August 2023 by Eric Pollard
Never open. Just close it down and put in some slightly better ATM's and the experience will be better for everyone.
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July 2023 by Mary
Are they even open on a Saturday, says they are but has not been. Please update. Seriously not business friendly if Saturday is not an option for small business to make deposits and cash checks.
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July 2023 by Brooke Ray
Physically painful to come to this bank. There are never enough tellers for the traffic of the bank, and they have very consistent turnover, so you're always dealing with brand new employees who barely know how to use the system. Getting change for my business usually is a 30-60 min long ordeal between waiting in line and waiting for the teller. This has been going on for about 6 months. I've never experienced a bank being so poorly run for so long. Wells Fargo needs to help these people so they can actually serve the neighborhood. I wish I had another option in the area.
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March 2023 by Guille V.
fui atendido por Deyvid Martínez en la oficina de Encenitas. su trato su excelente, su preocupación por ayudarnos me deslumbró. ojalá tuvieran todos los bancos ese nivel de atención.
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February 2023 by torin c.
These guys used to be open saturdays until 3 and mon- fri to 6pm. They shortened their hours. And they aren't even open this saturday. Got here well before 12 and sign says they are closed today. What the heck.
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February 2023 by Leslie Tuchman
Always has a line out the door with one or 2 tellers. I hate coming here.
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September 2022 by Fabi R.
Painful on every level. Switched to this bank for our business and were nickel-and-dimed at every turn. On top of that, the Senior Business Banker can't be bothered to return calls or emails, even though you can't get anything to happen without making an appointment. You know...because their time is more important than yours.Grossly understaffed by truly unhelpful people who look like they hate working there.Closed my account after just a few months and moved to Mission Federal across the parking lot. Night and Day experience.
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October 2021 by Norbert K.
Stopped at this branch for some ATM transactions on my way home from Carlsbad. There are four walk-up outdoor ATMs facing the parking lot with 15 minutes parking spaces in front of them. There is no Drive Thru ATM.
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September 2021 by Truth-be-told D.
Ariana is SO RUDE! I have been to this location three times and she has served me twice and she is not to your typical Wells Fargo employee. So rude and unkind. I can't believe they let their employees behave like this. She was so nasty to the sweet older man in front of me. I felt so mad I wanted to tell her what I thought of her. I held my tongue. I will not be going back to this location.
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September 2021 by Linda Hersch
Poor communication. Nobody answers the phone. I believe their fraud department is committing the fraud. I have very good reason to believe this. People beware!!
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February 2021 by Ryan D.
Sometimes I get great personal /business banking assistance and other times im sending emails with urgent needs that go unresponded to for weeks on end. Its aggravating being an account holder with multiple millions in ongoing account balance and transaction and not being appropriately handled when it comes to critical issues / questions (new account set up / bank features (Bill Pay, eg) and having to email the branch manager in order to step in and ensure emails to the Assistant Vice President / Senior Business Banking Specialist (Safe) are responded to. Super frustrating after going back at it for weeks+ without response.
