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“Set up my appointment online. Showed up 10 minutes early and they took me right in. I was out in 10 minutes. Very friendly women helped me.. service could not have been handled more professionally nor more friendly. Now I hope I get my new passport quickly. Fingers crossed!!”
“Thank You Chris and JonJon for changing my attitude towards going to the Post Office. I ship packages numerous times per month and use to dread the Post Office. Now, knowing either Chris or JonJon will be there and I'll be greeted with a smile, a hello and a genuine sense they care makes going here feel like a happy outing and not a dreaded chore. They are both friendly, professional and very knowledgeable any time I've asked or overheard another customer asking for help. The atmosphere and energy here is nothing but positive.Definitely recommend heading here to ship your packages.Thank you, thank you Chris and JonJon :)”
“This branch is usually excellent. I actually avoid the post office in Del Mar and travel farther to Solana Beach. But recently as the line grew, the only employee working the counter finally rang the bell for more help. A slovenly overweight man appeared to ask if anyone were just picking up mail. Hearing none, he departed. This is SOP for postmasters who NEVER roll up their sleeves to wait on customers. He had apparently directed the only other employee to empty trash and process packages instead of attending to customers. No one would ever run a business this way except the government, in particular, the U. S. Post Office.”
“We at Canvas Marketing love and appreciate everyone working there. They get yelled at a lot because they follow the rules. I’ve learned so much as a small business dealing with them but if it’s not right it’s not and you must have everything in order before you go to the window. Once you learn the flow of the post office you’ll appreciate the workers much more. Respect is earned, not given. Never missed not one package, bring your higher end stuff to this post office, they know what they’re doing.”
“Excellent customer service and a friendly staff. For those who say they were not treated properly, I’ve seen so many rude and customers who feel entitled treating the staff horribly so I can see why the staff might have an attitude at times. Take a step back and appreciate where you are.”
“I come in here at least once a week and have been for years. I’ve never had anything but kind and efficient customer service. It baffles me why the ratings for this location are mixed.”
“Brandi went out of her way to find packages that I dropped off earlier to double check that each of the 5 packages was going to the right address. Great service with a smile I’ve always had a good experience here!”
“As a veteran with over 22 years of service and postal operations experience during combat operations in Iraq and other locations. it's very disappointing how customers treat the employees at this location. I own a business of which I visit this post office daily. I have witnessed so much disrespect to all of the staff members from customers foreign and domestic. If they all quit what will you do san marcos? Its time to support them!”
“What a lovely experience! I was trying to send Easter bunnies to my Mama and sister and the mail clerk was very friendly and incredibly helpful. She took her time with me and explained all my options, trying to save me money. And, although limited, they have some pretty cards that I got to add to my package.”
“I have worked in the area for 10+ years and have not had a bad experience yet. Everyone has been patient and kind to me. I have seen some real jerks come in and be very rude to the postal workers and they are still polite!!!!”
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“I've had a PO box here for 2y now. Initially the one worker there was a woman close to retirement who I guess never filed any of my PO box paperwork from when I originally got it (this became an issue later with a name change and documentation) or gave me the door code for after hours. But she left a while ago and there's a new guy who's on top of things and great.
Prices of po boxes change but when I got one here this was the cheapest option in the area because it's small and not a 24h or typical big post office - however for PO box renters you get a door code for after hours so don't worry about it not being open as late if you're just picking up mail.
Otherwise no complaints, and unlike where I last had a PO box(rsf and pasadena) I've never had an issue with package theft here or misdeliveries. The 2 times there was a package issue had to do with a site not letting me add the PO box 4digit zip ending so they didn't know whose box it belonged to - but found my name and just called me.”