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December 2023 by Liam C.
Honest family owned car repair, very happy with their work! Reasonably priced. I also like how they send you the link to the diagnostics.
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September 2023 by Tori B.
My phone call with Ryli was so pleasant. She scheduled me right away. I went in for the free check up. They gave me a detailed report of everything that they checked. It only took about an hour. The mechanics I really trust. They helped me with my issue and I left there feeling so grateful. I will definitely return to Moonlight Motors for my future car issues. Thanks guys.
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February 2023 by Darin M.
Dropped my BMW here for an oil change and asked them specifically if they can service BMW's. They say yes, no problem. The next day I'm in San Clemente and my car beeps that my oil is low and I need to fill it immediately or my engine will be damaged. I only discover this AFTER driving the 40 miles up to San Clemente, and driving it around the day before. I called them and they did not offer any kind of compensation (how about you give me my money back for the oil change? Simple enough, no?), barely said sorry, and basically insinuated that I don't know what I'm talking about. I pulled into a shop in San Clemente and they said I was at 5 quarts while my engine needs 7. They topped me off for free.I'd drive the 40 minutes to San Clemente to get my oil changed before coming back to Moonlight Motors.Avoid at all costs.
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February 2023 by D C.
After seeing my review, Marty (the owner) called me and said the insane price for oil was a computer mistake, not the regular price. We had a productive discussion, and I am satisfied with his explanation and am open to giving them another try the next time I need service.
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January 2023 by Lisa T.
Its never fun dealing with car issues and dishonest repair shops, especially as a female (unless you are a mechanic). Moonlight Motors is another one on my crap list. I had my car towed and was quoted $149 for a "proper diagnosis". The next day I received 2 separate lists of POSSIBLE repairs and maintenance items. There was no definitive diagnosis, rather an exhaustive list of maintenance and an assembly line of items related to the starting system. As if the previous day the car worked fine but today there are 15+ repairs needed ;) AND the repairs requested mounted over $2500. They never provided a definitive diagnosis and I was forced to pay(again) to have it towed to an honest shop to actually diagnose the starting issue. Complete scam, dont waste your time and $150 like I did. BTW don't ever get spark plug replaced here either it's almost $600!! Haha
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January 2023 by Matt A.
Took my Ram in because I was leaking coolant. Few days later, I pick my truck up; after paying over $1000 for a new hose and the labor. I'm still leaking coolant. **Update I gave you a chance to fix the truck. Why would I give you another chance? The leak has been fixed ; for a 3rd of the price, by a full garage, finished on a Saturday in less than 12hrs. You took my daily earner off the road for several days. Good luck to you in the future. Stop calling my phone.
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December 2022 by Karen H.
The best, most honest, reliable, friendly auto shop ever. I brought my car in for an oil change and they told me a host of bigger more urgent issues that needed to be resolved (one of which we had issues with in the past so we knew they weren't scamming). They estimated a cost for us and then called us back to let us know they found cost savings. We were going out of town so they offered to do the work while we were gone and then drive the car to our house. They followed up and sent a personalized hand written note after. Truly the best owned business ever
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October 2022 by JM S.
After being a customer for 6 years my last few experiences were not up to par and were frankly, very disappointing. While I can understand why they have fewer appointments these days, what is not unacceptable is the general sense that they have sacrificed honest customer service in favor of making money. While my last two negative situations with them was righted on their end, (they charged me on two different occasions for an oil change not needed or already done) that my car came back to me with a hard start problem it had not had prior to an oil leak fix - one that they could not find the source or solution to. Fine. Ever the loyal customer I took my car back one last time for a check engine and tire monitor light not remedied by proper tire pressure. They informed me I had a gas leak and would not pass emissions and asked if I wanted to do a smoke test so they could investigate. Since I plan to be able to pass emissions it seemed like the smart thing to do. Where was the gas leak coming from that was causing the check engine light to go on? The gas cap. I needed a new gas cap. When I asked why such a simple and inexpensive solution was not mentioned to me or done first I was told that they did not do the cheapest thing first, they did the most logical. When I said that after 6 years of taking my car there I felt I had been taking advantage of, their response was that of a truly uncaring entity. "I'm sorry you feel that way." If you've got money to burn this is probably a great place to go as they will check the logical (and most expensive) solutions to your issues and suggest tests and repairs that may not be necessary at all or yet. I can not afford to spent $380 to figure out that I need a new gas cap. And for that I say, "I'm sorry I made the mistake of trusting these people."
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September 2022 by Jake C.
Moonlight Motors is simply the best. Everyone at the shop is friendly, knowledgeable, and I never feel like they try to over-sell or take advantage of me. I have been using and recommending them for a number of years now and they have never disappointed. Thank you Marty and staff for the years of great customer service!!
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August 2022 by Adventures & More “T”
Never have or know what is needed for my car...
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June 2022 by Derek B.
I took my car here a couple times for an oil change. Last time I went I asked for an oil change. About 6 hours later they said my car was finally ready for pickup. They ended up doing a full inspection, which I didn't ask for. They told me I needed a new head gasket or new engine. I got a second opinion and they told me my car was fine. I ended up spending like $300 on a rental while waiting for a second opinion. Would not recommend.
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May 2022 by The P.
My husband and I have taken all our Subarus there for 15 years now. We love The owner Marty. His service providers are excellent. They care about your car!
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April 2022 by Brittny S.
Was very much looking forward to working with a local & well-reviewed shop but ended up quite disappointed. AC hasn't been working so I made an appointment on a Thursday to bring it in Tuesday at 7am. Was without the only car I have access to for 8 hours only to be called & told that they did not have the machine needed to diagnose the vehicle due to the new type of freon in it. Not at all upset that the equipment isn't available, but moreso that it sat in the same spot completely untouched all day only to be told then that they didn't have the capability to even run a test on it, let alone to fix it. This seemed to be known information to the shop on Civic models 2016 & after so it wasn't a surprise that day. I reported the type of vehicle I was bringing in 5 days prior so I'm unsure why I couldn't have been notified at that time, when I was called on the day before the appt, on the morning of the appt, or at any point as it sat in the parking lot all day. If I had been informed up front that it could take 8 hours before the car would even be looked at despite a scheduled appt I would have politely declined & taken it elsewhere. I understand the shop is busy, but I imagine many of the customers are too. I won't have the time to take it in to another shop for over a week due to my own busy schedule at which point I'll be without a car again. Not usually one to complain but a little consideration would have been kind.
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March 2022 by Erin L.
They fixed my breaks very quickly, and were extremely friendly and helpful! They went the extra mile by checking in to see how my car was doing which I appreciated. I would definitely recommend and will go back for any car issues in the future
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February 2022 by E L.
horrible....called to see if they would look at a car I am thinking of buying and they said NO. don't do pre purchase inspections--- or vehicle inspections... Crazy and dude was rude too.
