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“I called about home internet. The woman working there rememberd me from a phone conversation from the day before. When I walked in she had the equipment at hand, and got me out the door within 10 minutes! What a pro! I will never regret switching my mobile, and internet service to metro. So much cheaper than Verizon, or At&t for the same exact thing. It doesn't hurt that she has a beautiful smile either. Just saying.”
“Iverson, you are fantastic! I haven't seen customer service like this in quite awhile. My faith is restored!My Note 9 was repaired (cracked screen). My request was last minute and he did it cheerfully, professionally and in time for me to catch my flight.He helped me with a screen protector, phone case and stylus.PS. Meet us in the PI! "It's more fun in the Philippines!"”
“Took my granddaughters phone in, which has been broken for months ... cracked screen ... but then one more crack... did it in! Thought we might have to get a new phone, but NO, pleasantly surprised! In the time we went and had lunch, phone fixed, Good as New! She was SOOOO HAPPY ...EXCELLENT SERVICE!!HIGHLY RECOMMEND!!Super reasonable prices!!”
“Breanna was great and very helpful. My iPhone screen had technical issues so I went in to upgrade my phone. Breanna was very professional and helpful the whole time. She answered all my questions and provided great service.”
“Went in on 03/19/24 after work and was helped by KEVIN O
Customer service was great ,he explained my plan and suggested a great bundle ,answered any questions I had and got me in and out of there with a new phone in under 25 min. Thank you Kevin, sorry for the wait !”
“Thank you John and Kerry, I came in frustrated and exhausted dealing with Verizon @ Carlsbad. This location is the best location in the Village. Thank you for helping great service!
Marron location having wasted 5+ hours. The service there was lackluster and took zero accountabilty.”
“I just traded in my old iPhone for a new one. Jesus at the Verizon store in Carmel Valley helped me with my purchase and he was very patient, professional and friendly. He stayed past closing hours to make certain that all my information was transferred from the old phone and that everything was set with my new phone. Thank you!”
“Justin cheerfully assisted me with replacing a cracked phone screen and repairing my phone’s sound level. He is a very diligent worker. All the employees I’ve encountered anr the Del Mar location are helpful, professional, and friendly.”
“Manny was probably hands down the best customer service experience I’ve received with Verizon in the past 17 years, I’ve been with them. He was knowledgeable, precise, understanding & he really cared. Verizon/Victra should consider themselves lucky to have such an asset… I was in there on 12/07/23 & I purchased an iPhone 15 pro.”
“I came in to switch carriers and Esperanza was the absolute best. She demonstrated excellent customer service skills and knowledge and I enjoyed everything about the experience.”
“I am new Cricket customer and the customer service has been excellent from beginning to end. Jacob greeted us immediately and luckily I knew what to I needed and wanted to start my service, so the transition was smooth and easy. Thank you Jacob!”
10:00 AM - 8:00 PM
133 S Las Posas Rd, San Marcos
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“Went in to trade in my IPhone 7. Joe H was a big help. Discussed several replacement phones as well as service plans. Ended up with a IPhone 13 and saved on my service plan. Also helped with installing a new screen shield. Saved me 30 minutes. Professional, helpful, and patient. Thanks Joe!!Michael P”
“I called about internet, which they don't have here. The person was still helpful and friendly, sending me on the right direction. His name started with an R, don't recall”
“Manny took great care of us. Went in to have our Zagg cover replaced. He did a great job. But also reviewed our account and redid a few things and ended up saving $50/ month.
Thank you Manny!!!”
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“Amy was amazing! I just needed to trade in my old phone since I upgraded a couple weeks ago. She was just going to check me in before she got off for the day and instead hurried and checked me out for the trade in before she left. She’s the best!”