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November 2023 by Maayan Albalach
Was there and received unfriendly service.
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April 2023 by Lisa F.
Stopped by there today around lunch time. Walked in wasn't greeted by the 2 ladies working (there was only 1 other lady in the store shopping). Brushed it off and browsed the shop. Found a couple of items to try on, not once did either of them acknowledge us. I asked for a dressing room, she was incredibly rude with her response. I was having trouble closing the dressing room curtain and asked for some help she responded with "what do you need" in the most insulting annoyed tone. I was so offended and felt so unwelcome that I told my niece we are leaving. Awful awful costumer service. I felt like Julia Roberts in Pretty Woman when the snooty ladies told her she wasn't welcome in their store. Learn how to run a business ladies and treat customers kinder.
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September 2022 by Carlee F.
amazing experience, customer service was incredible. got a cute outfit definitely will be going back!
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July 2022 by Corinne F.
Drove to Encinitas to find an engagement dress and this store was at the top of my list. Wasn't open at 1030, when store hours are 10.
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October 2021 by Julianne Monday
I have tried at least 5x to get in contact with this store about a gift credit issue. I cannot get a response no matter what I do.
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August 2021 by Maria Stone
Lots of fun items, from purses, to jewelry to tops and pants, at reasonable prices. A beachy feel...
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January 2021 by C W.
"Luv LOLO Boutique(s), you'll find something for everyone. Luv the trendy simply fashionable selections they have! The prices are reasonable! I got my sister a trendy black cute pair of shorts, and she loves them! I HIGHLY recommend you shop at LOLO boutiques, and don't forget to get your fashionable facemasks! Appreciate their staff for a great shopping experience!
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September 2020 by Food L.
Cute and trendy clothes, reasonable prices, good quality and friendly service. I'm from out of town and always stop by Lolo when I'm visiting Encinitas. I always find a few items that are unique and timeless.
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July 2020 by L P
This store is super cute. I found a couple blankets that I bought to give as gifts and the recipients loved them.
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June 2020 by Amy L.
I've shopped here a few times and usually find one or two things. Last week I stopped by at 4:40 because I needed to return a pair of pants that fit when I tried them on in the store, but after wearing them for about 30 minutes when I got home, I realized they stretched out too easily and too much. I walked up to Azalyn, the girl at the counter (she told me her name when I was leaving) and told her I needed to exchange. She looked at my pants and told me they were 2 days past the exchange date but that she would do it for me. She told me she was closing in 20 minutes so I hurried and pulled a few things to try on so I could have something to exchange. I didn't find anything so I went back up to the counter. It was about 4:55. She then proceeded to tell me she had called her manager and since they didn't carry the pants anymore, she couldn't do the return. Nicely, I told her, "Oh, I just saw the pants in here."She shook her head and said something like, "No you didn't."So I went to the rack and pointed them out. Then she turned to face the computer and said, "Well, the computer isn't letting me do the return."The entire time she seemed aggravated and impatient. While she tried to find out what the problem was, I walked over to look at some clothes. When I reached my hand out to touch, she looked up and snapped, "Please don't touch those."What????We actually got into a little hissy fight about it! I couldn't believe how rude she was. I asked her if I had done something to upset her. She said no, she just finished straightening them. So I said fine, can I at least look at them? Yes, but please don't touch them.I'm frankly shocked at this person's behavior and hope that the manager, Lauren, realizes very soon that this girl has no business running a store and that she's actually costing her business by her disrespect to paying customers. And I never exchanged the pants.
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June 2020 by Wei W.
This boutique always has the cutest selection and at a great price! I don't live here but a lot of my favorite closet items are from here. Every time I'm in San Diego, I have to come to Encinitas to check out Lolo! :)
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March 2020 by Julia F.
Great boutique for ladies on the 101 in downtown Encinitas from high school to women in their late 30s. Very fashionable and trendy items at a decent price point - I got a crop top and a denim sun dress for $100 total, tax included. They have multiple ready to wear options along with accessories, purses and even shoes. They have dressing rooms so you can try on your items before purchasing them. The quality of the fabric is decent but a great option for more reasonable and trendy pieces for your wardrobe.
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January 2020 by Chrissy G.
I have never been treated so poorly by a store before. I tried to make a purchase over the holidays. There system crashed and I ended up spending an hour and 1/2 in the store. My credit card was charged 4 different times for the purchase and my bank card once. The store owner reassured me it would all be taken care of. It's now 1 month later and it's still not resolved- she is blaming my bank and refusing to refund me. Said she needed proof that I was charged. I gave her my personal bank statement but she still refused to offer me any kind of refund - store credit - or check. I tried calling her several times to work things out but she ignored my calls- all communication was via text message. They use very old software- so FYI bring cash or you just might end up paying triple for your purchase this happened at the Encinitas location.
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July 2019 by Jill B.
I stumbled upon this store a few weeks ago, and am kicking myself for not knowing about it sooner. The girl at the counter was super friendly and helped me pick out a few tops to go with a skirt I was looking at. I ended up buying a maxi dress and I get compliments every time I wear it. The prices were really good for the quality of their products. The only bummer is that they only do store credit for refunds. I'll definitely be back here! Updated with dress pics. The complements keep rolling in:)
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November 2018 by alysha D.
I just walked into the Encinitas location at 5:56pm while I still see an associate wrapping up a customer at the register. (Yes I'm aware you close at 6pm but I was just next door buying a bikini and have never been in before so I wanted to do a quick lap around the store, didn't even touch any product just scanned). Not to mention the doors were still open so why wouldn't I have walked in? The Customers the associate was helping leave and associate comes up to me and says "hi I'm closing so...." and doesn't finish her sentence, basically insinuating that I need to leave and starts scooting me out the door. So rude and unprofessional. The girl working on 11/28/18 night shift in Encinitas should be fired. You should learn how to work in retail. Small businesses in this area need to thrive and if that means letting one last customer needs to shop, let her shop to make the sale. Otherwise don't work in retail. The Owner should be aware if they didn't meet their sales goal for the day it's probably bc their poor staffing. Won't ever be back in. Btw from what I saw, the clothing looked cheap, tacky and crap I would never wear. Good luck small business!
