-
December 2023 by Google user
Just poor Customer Service
-
December 2023 by Christopher M.
We had a very good car-buying experience.At first they wouldn't negotiate over email. But when pressed, they came through with an email offer $1725 below MSRP (sticker price), after we asked for only $1500 below MSRP! (Grody Ford in Carlsbad dug in at a way higher price. No budge below that.) Always negotiate by email (after deciding exactly what vehicle your want).Sales Rep: Kevin Sale (one of their top sales people, and he's been there for years, not weeks).A+ IntegrityA+ Explaining the car's electronics, menus, settings (deep and accurate knowledge, patient, clear explanations).A+ Overall communication clarity and demeanor. The car buying experience can seem exploitative or abusive if you don't know the ropes and communicate well. Anyway, ours went very well.
-
December 2023 by James M.
Yes This is the right place to buy your car! Great People at a Great Family owned dealership. I searched for the car I wanted for 3 weeks and found it at Encinitas Ford. it was such a good deal I got an airline ticket and flew down. Allen Kessler was my personal salesperson we spoke on the phone and he answered all my questions then asked if I wanted to come in and see the car I said I live in Northern California, Allen said no problem I can pick you up. I got my ticket he picked me up we drove to the dealership and the car was everything and more. the only think that slowed me down is they had another car I might have purchased because they had such fair and good price. after I made my decision per our phone conversation I was pre approved for a low 5.5% loan and was going to put a large down payment doing the paperwork meeting with the finance guy was a fast easy breeze. please note: not once did I feel uncomfortable or pressured in any way. was simply offered options that I simply turned down by saying no thank you and they moved on. from start to finish it was about an hour this was refreshing because in the past I spent hours at other dealerships. the staff here is a class act. when I am in the market again I will check out their inventory they have many lease returns with low miles and in great shape. I got a 2020 Lincoln Nautilus Black label fully loaded with only 8K miles on it and it's in mint condition. every place else I looked wanted $45k to $49K for this car with 30K miles on the cars. Encinitas Ford was at $40,500. Still has factory warranty. I got the exterior and interior color I wanted with all options. This car will last my family for many years. Jim MortensenWindsor Ca
-
November 2023 by Stella V.
Our family had the best experience with purchasing our Lincoln Navigator Reserve at Encinitas Ford. Our sales person, Kenny E. is kind, extremely knowledgeable, hard working and provided the best customer service possible. He made sure our car buying experience was easy and positive throughout the entire process. We love our Lincoln Navigator. Thank you Kenny and the team at Encinitas Ford!
-
November 2023 by S J.
Unprofessional and Incompetent.I am embarrassed to confess that I was suckered twice by these people: purchased two cars, spending $90,000. How could I have not seen it ?! Salesman Kevin Sales is a sweet guy, but he's got kids to feed....he could do better working somewhere else. They are winsome and manipulative. They were misleading w regard to my car holding it's value "oh, gas is expensive, this hybrid will hold it's value if you'd like to re-sell it to us!" only for sales mgr Mr Cook to thwart a fair deal at the 11th hour (once you are worn down). ...no support from Kevin on this.Overall, their priority is to extract the maximum amt of money from the buyer. They have NO interest in what's best for the customer. When I went back for an issue w my car, I overheard the owner trying to sell an elderly woman one of their "valuable" maintenance packages with her NEW car purchase. I went back for my first included maintenance and asked them to address two issues but NOT rotate the tires, as had just been done elsewhere. After the work was "done", the tech apologized, "sorry we didn't have time to address your issues but we managed to rotate your tires." Really ?Behavior like theirs is why people give up on "capitalism" and vote Democrat.Unprofessional and Incompetent.
-
November 2023 by Kent L.
I've charged my ford here multiple times and haven't had any issues, with sales being very courteous. Today someone else came and asked me if I bought the car with them. I said no, but haven't had any issues in the past, being a ford customer. He says these chargers are only for the dealers customers. He then says I should trade in mine for a new one. Does he really think I'm going to give him my business when he JUST kicked me off the charger?
-
October 2023 by Craig W.
I had the best experience of all purchasing my Maverick through this dealership. Allen Kessler was outstanding. He made the buying experience exceptional. I will definitely be back for my servicing needs and any future purchases. I love my Maverick, and even though I had to wait over a year, it was well worth the wait!!! On one trip I recorded 45 mpg!!! That is unbelievable and obviously why the Mav is so incredibly popular.
-
October 2023 by Jackie W.
Just purchased a 2020 Ford Explorer from Encinitas Ford. Eric Belowitz made our transaction enjoyable, easy and quick. He was wonderful, caring and knowledgeable.We got fair bluebook on our trade in and a great price on our new car. Daniel Kekuva in financing was extremely efficient and personable. I would highly recommend this dealership!
-
August 2023 by Laura M.
Best car buying experience we've ever had! Everyone is so nice and the family owed atmosphere really shows. Larry, Eric and Doug made the car buying process so simple. We are so happy with our new F150, thank you!
-
July 2023 by Joe D.
I appreciate long-standing businesses that are local and not corporate. That's awesome. Unfortunately the last few times I have brought vehicles here for service, I feel like half of what I've been told was a fabrication. From the reason why the vehicle hasn't been repaired to what it might need. And everything in between. The service technicians seem to be inexperienced and the service managers are put in the position of needing to be able to tell the customer something other than the tech just didn't show up for work today. Nice people, but I'm done. Too many honest, efficient shops in this town to go back. Not recommended.
-
May 2023 by Christine R.
This company has advertised a Tesla for the last several weeks and it is still on Facebook marketplace. When we called to see if it was still available, they said it was in fact still in their inventory of used cars. We arrived there about an hour later, and the sales manager said that the car was just sold a half hour before we got there! He told us that they didn't even do a test drive that they just bought it on the spot in 30 minutes. This was not a good experience.
-
April 2023 by Vistaway S.
My CMax car was acting up a bit so I brought it to Encinitas Ford for a checkup. Ray took care of me from the start! He released car to me when I had an unexpected event. He was accommodating and reassuring . Exactly what you want in a service advisor! I wish that more people are like Ray.
-
April 2023 by cheryl k.
We bought our new 2023 Bronco Sport from Encinitas Ford....Beyond love the car!The owner Mark Wheeler and sales staff Kenny Emmons and finance departments were so courteous, professional and easy to work with. We are sending everyone their way to buy a new car. We have never had to many compliments on a car. So fun to drive. Love it!!
-
March 2023 by Shane C.
This review covers my wife and my new car buying experience.We knew which model we wanted and we were cross-shopping all of the dealerships in San Diego. We chose Encinitas Ford because they didn't add the rip-off "anti-theft devices" and other "dealer installed options" that other dealerships required. They were straightforward that their internet price, which was above MSRP, was their price and they wouldn't push any add-ons. Setting up a viewing with Eric B was a breeze compared to other dealers- he quickly answered all of my questions before we drove down from Oceanside after work. On a condensed timeline (they were closing in an hour), Eric and his team walked us through the purchasing process with none of your standard dealer BS- they offer some familiar options and warranties but in a more informative manner, as opposed to another dealership that wasted three hours of our time pushing these products when we repeatedly said no. My wife is over the moon with her new car, and Encinitas Ford and their customer service was a big part of our positive buying experience. I will happily recommend them to all friends/ family in the market for a new car.
-
February 2023 by Michel U.
Expensive and service providers talk down on you since we are all morons who don't have any clues about cars and our questions are always stupid.