I just spent an hour on the phone with customer service after their delivery people missed the window, then just left when I needed to run errands. I travel often, so now I’m stuck without a carpet and furniture for another two weeks. Horrible delivery experience.
August 2024
Furniture stores can be hit or miss for customer assistance in the area, but Beto was an excellent sales associate! He helped us decide on colors and fabrics for our order.
June 2024
Please do avoid shopping at west elm if you want your furniture in the time it was promised . The delivery of my furniture was delayed by a whole month without any notification about it. I will now be without any furniture for more than 3 months
