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November 2023 by Ronald Dees
We had a very nice experience Cheryl was energetic and knowledgeable. She Demonstrated the functionality of the bed base and helped us decide on the right mattress for us.
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November 2023 by Kate Kent
The lady who helped me was very informative and really helped me to choose the best mattress for me. Since my mattress was delivered today I made my bed and have not left it all day. Thank you Mattress Firm.
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October 2023 by Norma J. Ornelas
Can I just say… April was AMAZING. Gave me all the information I needed and paired it with the space to make my own shots. Super well-informed, had me thinking about things I hadn’t considered! Thank you again April for all your help and for your incredible service
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October 2023 by Marku Reynolds
April was SO kind and wonderful! She really helped me make an informed decision even though I came in THINKING I had it all figured out! She and her co-worker, I forget her name, were beyond sweet and welcoming!
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August 2023 by Nina G.
Fantastic experience. Cheryl did a great job supporting me through a very important decision given the financial investment. She owns the same mattress she was encouraging me to buy, so her personal experience was very helpful. She highlighted many of the features unique to this product, features important to someone of my advanced age. ☺️ She also gave me the privacy needed to spend time considering the 3 options I was looking at. Lastly, she was welcoming, very friendly, funny, not pushy as sales associates can be, and I was more than pleased with the overall experience.
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August 2023 by Nao Satoh
Went in here today to get a new mattress. Cheryl was extremely helpful in listening to our needs and our budget. I appreciated her efficiency in showing us around - she was great. Would recommend! ??
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August 2023 by Sandra Prades
Cheryl is the most helpful person ever. We have visited several places and we didn’t get as much information and knowledge about our sleep until we met her. 100% amazing service. Cannot wait to receive our new bed base and improve our sleep and life
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July 2023 by Beat Henzen
The establishment offers competitive prices, excellent quality combined with an impressive salesperson who knew all about the different products. Cheryl was gracious, helpful and professional with tons of character and a great sense of humour. My wife and I are very pleased with the choice we made. We strongly recommend Mattress Firm Emeryville!
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July 2023 by Edrianne Aguilar
I had visited three times before I purchased my mattress during the tail end of the mattress sale period. I thought I knew what I wanted from the start but each day, as I tried one mattress after the other, even ones I thought I’d never be interested in, I pivoted to a new comfort level or construction blend. And each day, I was helped by the same person, Russ. Even when he was the only sales staff on the floor, I could see that he gave everyone space and a chance to ask questions when he came around. For every question I asked , I also got closer to the bed I wanted.It was the first time I bought a mattress so I’m glad I took the investment seriously enough to be patient with my decision making. And it was a lot easier thanks to Russ.
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July 2023 by John Manasseh
Patrick really awesome. His professionalism and patience is outstanding. This is the 4th time we bought mattress. I would strongly recommend him for everybody planning to buy mattress.
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June 2023 by Bernard Benpah
"I had the pleasure of working with Cheryl at Mattress Firm and I must say, her customer service skills were top-tier. As a supervisor, she displayed a high level of professionalism and expertise in the products available at the store. She took the time to understand my needs and preferences and recommended the perfect mattress for me.Cheryl was patient and attentive throughout the entire process, answering all of my questions and concerns with a smile. She made me feel valued as a customer and ensured that I was completely satisfied with my purchase. Her attention to detail and willingness to go above and beyond exceeded my expectations.
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June 2023 by linda barron
The salesperson was absolutely wonderful. After asking me what I was looking for and me telling her my challenges which are a bad back, knees issue with pressure points in my current bed. She showed me two wonderful beds one of which I chose. She was kind thoughtful, listened to me then worked with me to get a deal that I could afford.Thank you Cheryl at the Emeryville store.The delivery done by Deliver more distribution center. I am disabled and I did not have to lift a finger. They were on time they were courteous and they were quick. They were in and out in about a half installing not only my mattress but an adjustable frame inside of my California King frame. They took my mattress my box springs and the slats that were no longer needed in my king size frame which I really appreciate it. I didn't have to lift a finger. Thank you for the two delivery men.
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June 2023 by Brenda Stewart
Cheryl was very friendly and knowledgeable. Cheryl effectively demonstrated the importance of purchasing a quality mattress and adjustable base. I can’t wait for my bed to arrive.Thank you so much.
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June 2023 by Neomi Davis-Welch
The salesman had a bit of an attitude initially which came off as rude but that didn't deter me. He was knowledgeable. Happy I was able to get what I came for. The salesman was very happy too. Especially after we made the deal. He became extremely jovial.
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June 2023 by Tierra
I went in to the Emeryville location just to test the different types of mattresses and determine what I ultimately wanted, but planned to go home and compare different companies, features, prices, etc. Upon walking in, I was greeted by Russ who immediately inquired what I was looking for and directed me to a starting point. Russ asked how I slept and instructed me to test the mattresses I was considering in those positions. It might me obvious but I was kinda in a rush and was not doing that before. Russ was well versed on all his products. He was a pleasure to talk with and learn from. I didn’t feel any pressure or like he was leading toward any specific product, just helping me determine what I liked and would be good for my sleep habits. I decide to purchase a Purple and adjustable frame and was ready to handle the business but Russ wouldn’t let me just rush out, he encouraged me to test each of the adjustable frame options b/c they have VERY different remotes and capabilities. I appreciate that he took the time to stress the importance of experiencing them , rather than me picking off the chart. Thank you Russ. I cannot wait to receive my new wonderful mattress and fancy frame!
