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December 2023 by Symone B.
Booked a night here and left the same hour I checked in. I found hair in the bedding, mattress pad, shower floor and bathroom floor. The entire room just felt unclean. I asked for new linen and they dropped it off expecting me to change the sheets like I wasn't on vacation. Definitely wouldn't recommend staying here
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December 2023 by Gigi Lanza
This is a beautiful hotel. The rooms and the lobby are lovely.This property is just across from Bay Street, lots of shopping, places to eat and movies.The breakfast is free. It’s just ok, but something for everyone.Have fun!
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December 2023 by Tom Sparks
What a nice hotel! it looks new! I checked in very last minute and they had a room available, what luck! The front desk staff was friendly.. I believe Jan helped me, he was great. The room was clean and quiet. The wifi was very fast! I'd definitely stay here again in the future.
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December 2023 by Johnny Chan
Spacious rooms for the Bay Area, decent breakfast, strong WiFi, parking in the building next door for a discounted daily fee, and comfortable beds. Sheena assisted me at the front desk with excellent customer service and resolved my issues;however, I can’t say the same about this chubbier possibly hispanic dude at night who needs to receive basic training. Almost got a parking ticket thanks to that dude. Would definitely stay again but hope they do something about that chubby Hispanic dude
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December 2023 by Gina R.
Excellent location right across the street from the shops at Bay Street Emeryville, and Trader Joe's just down the road. Also IKEA is another shop just down the street along with Target.We paid extra and was able to get a fantastic view of the Bay Bridge, and The City (San Francisco) and the bay.The room had a nice layout and was clean. I didn't care for the comfort of the mattress however, but everything else was good and clean. We did order from their restaurant for dinner and I do not recommend their dinner food, especially with all the options surrounding the hotel. You are better off going to buy the premade food from Trader Joe's. The food was plain and portions small. Also, our stomachs were not happy after eating their dinner food.Surprisingly, they have a really nice breakfast in the morning and the ladies who make the food are super nice and love kids. They were very friendly to my kids and made their morning! The fruit was very fresh and sweet, and they were on top of refilling all the food stations! There is a drink bar in the morning for tea and coffee. I made plans to go down later around lunchtime for some tea, since I was overwhelmed with the kids. Welp, that drink bar leaves with breakfast! So make sure to get your tea in the morning when it's open. What's cool is they always had green apple's available all day and night and some cucumber water.I would definitely stay here again and hope the mattress situation was just that room because everything else was awesome and never order again from their restaurant for lunch or dinner lol.
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December 2023 by al ba
My room was clean bed was comfortable breakfast was good. Plenty of stores walking
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December 2023 by lalo valdivia
Came for the first time and had a not so great experience at the front desk with the evening manager. Besides that all the other staff were great and super helpful. The bartender was also very friendly and made great drinks. She was doing a good job at keeping all the customers happy and engaged, thank you Janie!
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December 2023 by susan johnson
It was my first stay at Hyatt Place, I would stay there again. It was perfect for us. Walking distance for everything. Room was nice and I loved the view out my window. And free
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December 2023 by Bailey Tran
Very clean rooms. Bathroom was great. I loved the free breakfast. (6-10 am)
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November 2023 by Xinyi Li
I was charged 30 dollars and I have already paid for the parking fee. They told me it was their mistakes that my license place was recorded and their manager will handle this. I asked the other morning and they promised will email me once it’s fixed, but it turned out I was paying for the ticket for their mistake. Also, one asian American in the front desk had very bad attitude and took away the ticket and wanted to destroy the evidence. Disgusting.
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November 2023 by EKB
They gave us a room with a nice view and layout. Good free breakfast too... enjoy ??Rooms: They gave us a room with a nice view and layout.Nearby activities: The Amtrak and bus stop are walkable to the hotel if you want to get to San Francisco or Chicago convenientlyWalkability: Nothing is seamingly too far...
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November 2023 by Vincent Kuo
Very clean room,good size room.Walking distance to Traders Joe’s , Burger King and shopping center is just next to the hotel.Breakfast is kind of simple.Only thing I don’t like is the very low shower water pressure,that is the lowest water pressure I ever experienced in all different kinds of hotels/motels.Maybe they are very focused on conserving water resources.
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November 2023 by anthony liu
The night staff on 11/24 left much to be desired. Despite reserving three rooms for five nights, I found them unaccommodating when I requested to extend my stay by one more night. To add to the frustration, an initially approved extension for one room was unexpectedly cancelled when I asked why it was extended to one room. It appears that this team could use a refresher on the principles of customer service. This feedback specifically addresses the performance of the 11/24 night shift team. I book 3 rooms for a week at a time for my visiting family every 3 months. They lost my repeat business. *edit* thank you Herina ? On 121/25 morning for acknowledging*
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November 2023 by Ant L.
The night staff on 11/24 left much to be desired. Despite reserving three rooms for five nights, I found them unaccommodating when I requested to extend my stay by one more night. To add to the frustration, an initially approved extension for one room was unexpectedly cancelled. It appears that this team could use a refresher on the principles of customer service. This feedback specifically addresses the performance of the 11/24 night shift team.
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October 2023 by Racquel A.
Make a reservation at this place if you want an unpleasant hotel stay. If you want a constant train noise as it is next to a train tract. Stay here if you have an EV bec they allow non-EV park at the charging stalls. Check in if you want parking to be about a mile away from the building. Stay here if you enjoy unfriendly staff. Highly recommended if you're looking for a challenge.
