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June 2024 by Harv Greenberg
If you’re looking for a hassle-free, enjoyable place to spend a few nights in Emeryville, keep looking. At check-in, as a World of Hyatt member, I was told the room would be cleaned every other day. During my 5 night, 6 day stay, the room was cleaned only once! You can only imagine my consternation. Hyatt Place Emeryville provides only a single wafer thin “bar” of soap which was entirely gone by the 3rd day, the two packets of coffee were also long gone and the tiny trash can was overflowing. The service provided is unbelievably poor. Why should I have to call for more soap or coffee or to have the trash picked up when I’m paying to have the room serviced at reasonable intervals?! Another major issue was the status of the room when I initially arrived. Upon entering, I immediately noticed there was a broken tile lying on the floor, the ceiling light fixture didn’t work and the safe also wasn’t functioning. When I called Jan, the manager on duty, he told me if I continued to complain, I would be asked to leave the hotel. Not exactly the kind of customer service travelers come to expect when staying at a Hyatt. Hopefully someone from Hyatt headquarters will eventually get wind of how rude the staff are in Emeryville and make some necessary changes. If you enjoy long showers, be prepared to stop mid-way because the bathroom lights go off when they don’t detect motion. On-site parking is in very short supply and if you park at their off-site lot, I would be very concerned about your personal safety and the security of your car. I could go on and on with additional annoyances during my stay at the Hyatt Place Emeryville, but I’m certain you’re getting the picture.
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May 2024 by Paul K
This hotel had clean rooms and common areas, looks to be a newly built hotel in Emilyville. Rooms were clean and maintained well. Although train tracks were right behind the hotel, we didn't hear any noise. They serve free breakfast, nothing special though. The only downside was that they have very limited parking spaces on hotel premise. Other option is to park on the parking structure next to the hotel and walk back to the hotel. Parking structure also seems to be newly built along with the surrounding shopping / dining venues but I didn't feel safe leaving the car in the remote area with no security.
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May 2024 by Dan Sweet
We enjoyed everything about the Hyatt. I often stay in Emeryville, and this was the best spot I've found. They serve a decent breakfast too.
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May 2024 by Gabriel Zavala
Clean quiet hotel with great location. Limited parking available at hotel, they have overfill parking at nearby parking structure, very close.Great service from staff and quality standard continental breakfast.
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May 2024 by Chintan Sanghavi
Rooms: Nice room
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May 2024 by Ralf Anderson
We stayed one night. Large rooms, nice furniture and very clean. Breakfast was included and you had a big variety where you can choose from. Stores and restaurants close by. The only reason for 4 stars were because of the parking situation .
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May 2024 by Kayley
Great hotel for a short stay. Room's were well decorated and the bathroom was nice but I did have a lot of ants in my room and the train was loud. The service was friendly. The stay comes with breakfast which we missed out on but it's good value. There's lots of shopping and restaurants nearby.Rooms: Large rooms and big bathroom.Nearby activities: Mini golfFood & drinks: Great options of supermarkets and restaurants nearbyNoteworthy details: Can be loud as it's very close to train tracks
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April 2024 by Vipul Goel
Nice hotel, excellent staff, Mattress can be better. I had back pain with mattress/pillow combination....but I guess most of the hotels are like this. I love Hyatt brand at most of the places. Staff was awesome....they were very helpful and were approachable with smile.
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April 2024 by The Williams
This is our favorite place to stay. Great location. Service is good. Rooms are clean and comfortable. I hope it is maintained.Walkability: The walk to shops and restaurants is so nice especially in the beautiful Bay area weather.
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March 2024 by Geraldine Delaney
Rooms: Clean and spacious rooms!Walkability: Right across Bay Street Emeryville mall- VERY convenientFood & drinks: Complementary breakfast was a good spread of food and drinks!
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March 2024 by Rachel Lugo
Blocked rooms for a wedding. There were missing reservations. They earnestly tried and got some early check-ins. I'd go back and recommend. Very professional & personable.
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February 2024 by Jared Willard
Lots of ants in the room. Decent breakfast and nice lounge. Bad experience.
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February 2024 by Joann Mills
Great one night stay here before we ventured into SF. Very close to the bay bridge, shopping, and restaurants. Although we didn't use the nice gym, we frequently refilled our water from there. Parking is $15 with four chargers available, which we unfortunately couldn't use because other vehicles were occupying the space. Parking may seem limited but there is a section for Hyatt at the garage across the street. We enjoyed the hot fresh break very much.
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February 2024 by Hike mohammed
Worst hotel ever no housekeeping no customer service never again
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January 2024 by Alice Williams
GREAT PLACE ? ? ? ?
