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November 2023 by De Mauriee Ingraham (EastOakland700)
Nice place to find kicks...
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September 2023 by Kurzweil Kurzweil
The place was shuttered today even at eleven and when someone finally answered their phone hours later and I asked what their actual hours were they told me ten and I was like, you all were closed all morning after your official hours and the lady on the phone was basically like "so? We had things to do" ... what kind of low level customer service and management is happening at this store, it was super inconvenient and annoying that their employees just couldn't care less about doing their job
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September 2023 by I I
They weren't open at 10:30 even though the hours say open at 10 am, I called a few times today after noon and no one picks up and the recording states again that they open at 10 but the place was dark and the shutters were closed
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August 2023 by August Diaz
Do y’all even care about shoes?? Don’t y’all wanna get paid???Seriously the most un passionate salespeople I’ve ever met. I work in service and genuinely cannot imagine letting a guest stand there for 15 minutes without greeting them and asking if I can help them today.I was willing to give them the benefit of the doubt on that one because not everyone is super friendly, but after approaching an employee I realized they we’rent trying to help us find what we were looking for.I had an issue finding anything in my size which is disappointing because my shoe size is pretty common. I was looking for shoes to keep me comfortable at work and they didn’t offer me any other options after not carrying what I was looking for in my size.Totally an L for all parties involved. I’m only writing this in hopes you can improve your service.
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April 2023 by Lady Hooper
First and last time in this store. I was followed by their security guard. When I tell you he was close to me every single step that’s exactly what I mean. He literally stood behind me as I looked through the close. After paying for my items I turned around and he was literally right behind me. I tried to shake it off but I decided to return my items. This is why no one shops at Footlocker and why their stores are closing. What made it bad is the guard was African American. To struggle with equal rights (as an African American woman) and being treated with respect it’s kind of weird to have your own kind follow you around the store.
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March 2023 by The H.
Black male security guard all on my back while I shop and purchased my items. Ruined my whole shopping experience. Every time I turned around his ass was right there and close. Like all on my back I could hear him breathe. Please do something about that.
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January 2023 by AYESHA REESE
They were suppose to be open at 9am per employees from last night. However, it's 9:44am and they're still closed and it looks like nobody is even here. Myself and two other people have been waiting since 9am. This is beyond crazy! They need to get it together because this is most definitely not coo.
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January 2023 by Ruth Defreeze
Sold me creased Jordan than told me all they shoes come like that when I tried to return them
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November 2022 by Alicia A.
Best Foot Locker that have been to. The staff was very attentive and helpful. It's clean and well organized.
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October 2022 by Eva H
Very friendly and helpful staff. Had some good sale items. We got one pair of tennis shoes.
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September 2022 by John R.
I honestly feel bad for the friendly Associates at this location. The section of shoes was minimal. The reason for coming here was become the website said they have products in stock but that's not the case.
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September 2022 by M W.
Poor customer service from Brian, an employee hired here. This is my local foot locker however I have enjoyed shopping at the El Cerrito location more as a result of poor service. Every time I've ever visited this location and have asked this employer a question he has always deferred me to someone else or does not know the answer. He also never shows further initiative in locating shoes at other locations and has suggested in the past that l I independently do my own research. Visit the El Cerrito location if you can. They're awesome!
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September 2022 by Marsha W.
Poor customer service from Brian, an employee hired here. This is my local foot locker however I have enjoyed shopping at the El Cerrito location more as a result of poor service. Every time I've ever visited this location and have asked this employer a question he has always deferred me to someone else or does not know the answer. He also never shows further initiative in locating shoes at other locations and has suggested in the past that l I independently do my own research. Visit the El Cerrito location if you can. They're awesome!
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August 2022 by Kevin Alexander
Very clean store with awesome service in what your looking for in shoes and accessories.
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August 2022 by Romy I.
Not a store for female sneaker heads ! I got something on sale but the women's clothes are ghetto, overpriced so I don't recommend buying anything here. It's so weird how you could have so many stores but no cool sneakers for women. Staff is nice but they don't hire cool girls who know sneakers either. More or less uncool.