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August 2024 by P Nosa
the fedex guy who helped me ship a package was super patient - even in my mistakes he thoughtfully guided me through all of the options.
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July 2024 by Alison Brokke
Steven was the best and most helpful employee! He helped me get my package shipped and was so friendly! Best customer experience!
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March 2024 by Cole Barash
Incredible customer service. I worked with Cosmo who provided excellent detail to my complicated order. To be honest, one of the best experiences I have ever had at a fedex. He provided focus, attention and respect throughout. Really appreciate that as it rare
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February 2024 by K M
Idk I came to this location a month prior to ship a scooter back to the seller and it successfully got shipped and sent out same day. My scooter is returned to me by the company and is “fixed” but I keep running into issues so I go through process to send it again. Come to this same exact location to ship it back again, see the actual manager that helped me the 1st time, and am told immediately that they can’t ship it. I say ok why, they explain they can’t ship items like scooters through this location, I have to go to a much farther central location. Gives me the phone to talk to customer service for help and on the phone the service agent actually tells me it is not FedEx policy, it is up to the discretion of the branch and I just need to figure out what location will ship it. Then I get off the phone and the manager who was helping me asks if I got helped on the phone, to which I relay the info from the customer service line, he says that’s incorrect and it is policy, I tell him last time I came to this location I shipped it successfully and that’s why I came back here, he just tells me that whoever helped me just must not have known….I wait for him to finish only to actually tell him that he was indeed the same person who helped me the first time. To that he says all this stuff about he is new and just must not have known…doesn’t make sense and he still never showed me any policy that stated that and I am sure he would’ve known the first time as assistant manager…..not sure why this was a big deal and if it was how he stated it was, the customer service agent would’ve been able to relay the same info he did, but they did not.
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February 2024 by Coco Floyd
Unprofessional. They'd much rather gossip amongst themselves and leave you waiting for a friggin stapler without even an acknowledgement. Meanwhile, you've got time sensitive documents and you need to go!
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December 2023 by Chris E
The black woman who works here is so selfish and unhelpful.Came in 11/6/23 at 1:05pm.Asked if there's a mailbox in here and she said "I NEED TO CLOCK BACK IN FROM LUNCH"So the unhelpful fat white guy said "no"The kindhearted Hispanic guy jumped in and told me about the mailbox on the corner. Third times the charm I guess.
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December 2023 by Gina Grammatico
I have never gone to a fedex store and left happier than when I walked in until today :)I went to print a label and drop off a package. Brody met me with kindness and taught me how to print fedex labels for free and how to do the self service drop off! I feel like a fedex pro. Thanks Brody!
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September 2023 by meVincent171
Slow, unfriendly, seems like they don’t care. Are the employees paid enough to care and work better?
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August 2023 by liz I
Nice team, always patient
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August 2023 by A
Surly, mediocre energy. They don’t care, are unhelpful.
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August 2023 by Katie Kim
Incredible customer service! Steven was friendly, warm, and used his experience to help me find the best solution for my shipping needs today! I didn’t expect to feel so happy walking out of a fedex today but the team here is awesome. Thank you Steven!
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August 2023 by Erick N.
I occasionally need to ship from my work at this facility. Worst FedEx location ever. Staff not only unfriendly, but lazy and have almost no idea how to take care of customers. My advice is NEVER use this facility.
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June 2023 by Ehsan
Brody is fabulous. She is quick. She is smart. She's courteous and polite. She's a total professional and she knows what the hell she is doing. Honestly, it gives me peace of mind every time I walk into the Emeryville store and see She's there because I know she can take care of my need in no time and I'll be in&out with my job done as quickly as it ever gets. Brody needs a big raise. She deserves it.
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May 2023 by Meghan Conway
Madana might be the rudest most unprofessional employee I’ve experienced as a customer. An embarrassment to the company. Steven is great, though.
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April 2023 by Tom C-D
Steven was super helpful and nice. He got all my packages labeled, made sure I had taped them so they would make it to the destination safely, and even stayed late to make sure my packages got out on time. He’s a superstar and a life saver. Above and beyond customer service, I am so grateful for him and I’ll be only going to this FedEx location in the future because of him.
