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“What an experience at this store. Thanks to them for rectifying their mistake and making me one happy customer.
Back story: I went in two weeks ago to find out what was wrong with my phone, after 2 hours in the store, parts had to be ordered. I was advised that they would email me when I could come in for the repair. After many unsuccessful attempts trying to reach someone at the store, I decided to go in the following week after not getting an update. Was assured the repair would be done and to come back in 2 hours. Returned, but phone wasn’t fully repaired as there was a miscommunication on their side.
Kevin and Grace, made sure that I didn’t leave without a phone. They apologized and I got given a new phone. Apple Store dropped the ball on this one, but made sure that me, as a customer, was left satisfied at the end of it all.”
“Went in for a quick scan of my power supply since I was having some issues with my computer crashing. While the initial scan had the PSU looking ok I talked through my issues and they confirmed it was my PSU and not my graphics card which I was worried it may be. Replaced the PSU and it works like a gem!”
“I needed an Ethernet to USB-C cable. It's a non Amazon week, so I used ABM. They had what I needed, even improved on my original idea - and it was cheaper.
Thank you.”
“Absolutely incredible service. On a holiday, with no tech in store, Julian helped me sort out a BIOS issue and install a new CPU. He took great care with my machine, communicated at every step, and we made sure everything was running smoothly before I walked out the door. Julian, if you see this, thanks so much for your help!”
“My Asus ROG G703i laptop had a busted DC jack and will no longer power up nor hold a charge. I dropped by GCS and they confidently said that they could repair it. Well, guess what? GCS finally fixed my laptop and now the laptop is up and running! Thanks, GCS! Much obliged!”
“Been a client for years and love the service. The attention to details is what makes Qualitas so good! All of my usb drive orders have been correct and shipped on time.”
“Got to the store just after closing time, person still there immediately came to open the door and quickly helped me find the specific adapter I was having trouble finding all across downtown. Thanks!”
“Hosent business - always can offer quick advice before charging you to for assessment, then provides fair price for services. I had a disappearing Bluetooth on my laptop and he reset the motherboard with no fuss”
“tech exchange is truly a community lifeline for those who need access to technology to end the digital divide. they are honest and hard working and focused on providing the students of oakland and people to empower the community for greater tech accessibility. thank you for you vision and purpose of tech opportunity for oaklanders!!!!”
“My son broke his phone screen and the part required to repair it needed to be ordered. His phone was repaired in a timely manner considering parts needed to be shipped. Service was Great!!”
“My daughter attended a number of their summer camp offerings when she was younger. I still have a Camp Kala Artist Statement and photo above my desk now from when she was 5 or 6. She always came home enthused by the day's activities, and having her work shown in a gallery setting was quite a boost to her artist ego. Very supportive experience.”
“These people are helpful; they like to give advice; they’re not self important or arrogant. They clearly know a lot about Mac products. you don’t need appointment unless you really do. They’re not in business to sell you and sell you. You’re in business to give you good advice and help you out with your Mac, MacBook Pro, software or hardware. Great guys great job good prices.”
“This review is for Ani, the young woman who helped me purchase a new laptop on Friday, May 9. I hope that a manager or supervisor from the Harrison Street store in San Francisco actually reads this as I think Ani, who I understood to be a fairly new employee, deserves high praise. She provided excellent help in walking me through different features about various laptops I was considering and patiently answered my long list of prepared questions. She was very kind as well since I have mild cognitive impairment from a coma a few years ago and needed her to repeat things so I could thoroughly and confidently understand what she was telling me. Ani was easy-going and friendly (we even joked about the spelling of her name which matches the lead character of "Anora") and made the job of buying a new laptop very easy. I so want her manager/supervisor to know how pleased I was with her service and how highly I recommend her to others. Unfortunately, Best Buy never sent me an email or phone link to their online customer survey. The Best Buy app was not helpful and the online virtual assistant was worse, having me chase my tail as they kept sending me to review the product but not the service despite me repeatedly emphasizing exactly what I was trying to do. So this is why I'm writing here on Yelp and hoping that a manager/supervisor will see this review. While I am deeply frustrated by the app and online virtual assistant service, I have to say my last three interactions with the in-store personnel at Best Buy in the last month have been very positive and pleasant. Everyone I've dealt with is obviously making a real effort to counter the bad reviews and providing a good job of doing so.”
“A confusing iPhone set up meant I needed to hang around for an hour until I could hand in my old phone. This has never happened before. Maybe it was the tech who was helping me out.”
11AM - 7PM
3700 Mandela Pkwy, Oakland
Computers
“Eric was very helpful in the magnolia department. Took his time and demonstrated the McIntosh Ma252 to me. Eric was very patient and I complete my purchase on the 2nd trip.”
“This Best Buy has a nice atmosphere, easy parking, and great doors. I bought a Mac Mini here. Initially, I had to look around for help, but once I found a staff, they were efficient and helpful.”
“Amazing service. I was trading-in MacBook and iPhone for Air I bought 2 weeks ago in Boston. He solved a problem that Boston was helpless with. Damien was incredibly swift and helpful and gave me some good Mac tips when I asked.”
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“Never had a bad experience at this location. The Manager Jeff is a great guy always on the floor making sure all customers are greeted and taken care of. The cashier Reem was very knowledgeable helped me save a few bucks. Their bathroom was also very clean
Thank you!”