-
February 2024 by JE Edrosolo
This teller name MIA has the worst customer service at all!!! Do your job or look for something else if you can't. She is totally mean - no smiles in face and don't know how to thank customer. Hope the corporate see this survey!!!!
-
December 2023 by Robin S.
The female security guard they have now is the worse. She is the first person you see when you enter the bank. Despite speaking to her 3 times she still doesn't open her mouth. The previous male guards were extremely customer service friendly, not her. Gives the branch unfriendly vibes.
-
December 2023 by Rebecca Lane Gullett
In and out fast
-
August 2023 by Svat Dem
Trued to open debit card 4 times! 4 times I scheduled appointment and every time that have some issues!!! Very bad service!!! Very very bad !!!
-
August 2023 by Nahom K.
usually don't give reviews, but this place is so fucking terrible. I have to let others know. We walk in because we had appointment for 4. I walked in. I only see two tellers now before going in here. I did know the place has two stars and now I fucking understand why. The day before I made my appointment I was getting dirty looks customer service is fucking terrible. After bringing everything in everything I told to bring I was told to I was told to make another appointment because I didn't have two forms of ID. Honestly, this is the best place if you wanna fucking waste your time.
-
July 2023 by Nasteen B.
Tried making an account at this bank. I had an appointment scheduled and when I arrived the bank was unexpectedly closed due to the building being painted (even though nearby businesses also were being painted and were open). Was told by a worker inside after knocking that I could come back Monday. After going back I was told to make another appointment for the next day. Was leaving the house when I got a call from the same man I've been making appointments with that their "system is down". Seems like they just want to lessen the workload lol.
-
June 2023 by Tim F.
No rating bc no contact to date with a human person at this branch. Trying to open a business acct. Online wouldn't put through the application and directed to call the branch; local number directed to 800 number which picked up in India; told to hold on for a person in the US which I did while on a Zoom call. 90 minutes later nothing. Yeah I hung up. Wondering if there's another way to open a simple checking account for a non-profit. Anyone available over there, Chase?
-
January 2023 by Robert C.
This bank sucks period. If you could go to another Chase, let's say, 200 miles away, I highly suggest you do so.
-
December 2022 by Joseph A.
This is a decent bank branch to visit for all your banking needs, the tellers are very friendly and the bankers usually provide service within a timely manner. They do get very busy during peak hours, so for basic services like deposits and withdrawals, it is often faster and less of a headache to use the ATMs at the entrance.
-
September 2022 by Keanna H.
Our experienced is pretty much on theme with other customers and that's very unfortunate. We had an appointment at 2:30 and at first waited 10 mins since the banker Xcyl was helping another customer (this time overlapped with our confirmed appointment). We were only acknowledged by one of the tellers who then communicated with us that Xcyl had another call that was being prioritized and that we would have to wait another 20 mins to be helped. This is completely unacceptable and bad customer service. The only reason why I'm giving two stars is the teller who was kind enough to communicate with us about what was going on. We will not be returning to this location, but Chase please get it together.
-
June 2022 by Brett Y
Not surprised to see a deluge of 1* reviews and comments. The branch manager (Luiz Bermudez) refused to waive a $20 fee despite being a 5 year customer. This bank has really gone downhill and desperately needs new management.. I guess with the tight labor market Chase hires whoever they can get..
-
October 2021 by Horhay Today
Today I went to Chase Bank in Emeryville. I needed quarters to do laundry. I got to the bank door and looked for any notifications., Nothing was posted at the door. No signs indicating shortage were at the ATM's just inside the entrance. I walked up to the end of a long line of people; still no signs of any shortages.There were no signs posted confirming any shortages, and no one banking representatives available for questions. After waiting in the long line, I walked to the window, and sat and spoke with Mia Morales. I placed money in the tray and asked for $20.00 in quarters. Ms. Morales said, "I can't give you $20 in quarters."I asked for $10 in quarters, again Ms. Mia Morales "No, we're in a change shortage, I can't give you $10, in quarters."I finally asked Ms. Morales for $8 in quarters, enough 2 loads of laundry.Ms. Morales told me that she would not give me $8 in quarters (I'm quoting here) and that my laundry wasn't her problem.I told her that it was her problem, because Chase has my money, and that the Emeryville branch is my home branch. She told me, "Go figure it out."At that point I asked to speak to the branch manager. She told me she was the manager. I asked her then to please call a superior who could provide me with solutions. Ms. Morales refused.She told me to try another branch. I asked her to find out of me, so I wouldn't have to make unnecessary trips, Ms. Morales told me 'no'.She took a card from a tray of cards and told me to call the number on the card and that they would help me. I asked to call them for me so that we could be certain of the solution. Ms. Morales told me "no" again.I told Ms. Morales I was not going to leave without a solution for $8 in quarters. I asked Ms. Morales if there were $8 in quarters in the bank. She told me in very specific wording, "I don't have any quarters for you."Ms. Morales, threatened to call the police. I told her that there was no reason to call the police, just call a superior and get approval for $8 in quarters. Ms. Morales took her personal cel phone out of her pocket and stepped away from the desk. I assumed to call for the approval or direction I had been requesting. I waited for awhile, 5-7 minutes went by; and that's when I noticed 2 Emeryville Police Officers standing behind me. I was threatened with arrest. So with dozens of patrons watching and some even recording me with their phones, not Ms. Morales who hid sheepishly behind the glass, I was forced out of my own bank, because Ms. Mia Morales refused to ask for help.I asked for Ms. Morales' information, she shoved her card through the plexiglass window, which read:Mia MoralesLead Associate OperationsShe wasn't a bank manager, or assistant manager.She had lied about her position. She couldn't even solve an $8 problem.Ms. Mia Morales had me publicly humiliated, threatened with arrest, and held up banking because she refused to ask for help and direction. And I still didn't get quarters for laundry,.I want to point out, that in the time it took Lead Associate, Mia Morales to call the police and hide in back, she could have called for approval and/or the direction I had been requesting. Instead she chose to call the police, pulling them away from real police business.This is horrible customer service at it's worst. Ms. Morales had no solutions. She had no empathy. I was on the phone with Chase customer service for an hour. They told me their only solution was an email in 3 business days. All this because Chase Bank can't manage $8 in quarters.'
-
August 2021 by Janice Tone
been a long time customer (over 20 years). Seen Chase deteriorate to personally seeing tellers verbally belittle customers, roll their eyes to each other while they have the poor customer right in front of them at the window. I've seen one teller using her smartphone under the desk with earplugs hanging from her ears.I've seen a middle-age contractor (means he must have an account at Chase) belittled by a clerk saying, "...you don't know anything about banking, you're just a contractor ....". This is to a man who has his own business, has payrolls, has clients, must know something about keeping the books...Arrogance, hubris, ignorance ...yes, once there was something called customer service ... it's just NOT here at Chase.Post won't allow zero stars so I have to press 1 star. Just goes to show how even with ratings, we are funneled into false choices.
-
June 2021 by Christopher Focht
If you go in person with any need more than depositing a check you need an appointment. If you call to make an appointment no one answers. It's a fun circle of no service.
-
March 2021 by BayArea Cookies
0 stars, do not recommend
