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April 2024 by Nuria Villanueva
I have bought an ice cream cake from this Baskin-Robbin’s on multiple occasions now and they are always so delicious and beautiful. I will continue coming here.
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November 2023 by rick f.
Unfortunately, there is not a spot for a zero star. B&R has for years been the "go to" spot for ice-cream and shakes. On our recent visit we stopped in to get my wife's favorite, mint chocolate chip. They had it in stock, and at a cheaper price than our local Lucky's.We opened the first quart when we got home and discovered it was freezer burned and had a strange taste. No problem, we can return it in a few days on our next trip to Emeryville. We were mistaken.We brought the 2 containers in for an exchange. We explained the situation and her immediate reply was "do you have a receipt?" And "these are expired."I do not regularly keep receipts for purchases such as this. All I was looking for was a replacement or exchange.When we asked for the manager, she stated that she is the owner. She would do nothing. She sold us out of date, freezer burned product and would not stand behind it. She could have had a better attitude dealing with the whole situation.I have been an owner of an independent retail store for over 40 years. I do not prescribe to the old adage that the customer is always right, but in this case, I was. For the small cost of replacement, she could have saved a long-time customer, and received a much better review. My advice is, if you find yourself having a Jones for ice-cream, skip the B&R on 40th st in Emeryville. Go just a little further to Fenton's on Piedmont avenue. Better service and up to date product
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November 2023 by Jim S.
I don't frequent BR often but wanted to try the thanksgiving ice cream which is good by the way. Store wasn't busy. The server, Tymisha came out, spoke and said she'd be with me. Had a few good samples. She was able to answer my questions and multitask very well. I was impressed that she was able to handle a crisis with the management while still serving the customer. She was clear, concise and kind. Very considerate and communicative. Due to of her impressive service, I'll return. The store was clean and well organized.
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September 2023 by Tarandeep Kaur
Great coustmer service
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September 2023 by Karandeep Singh
Best costumer service great quality , clean store highly recommended beautiful cake , milk shakes
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August 2023 by Corine S.
Today I had a great experience at Baskin Robbins I met two young gentlemen Shiv and I did not get the other young man's name but they were very kind and professional.
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June 2023 by Robert Zunter
My wife & I were super tired after a hard days work & had to treat ourselves. We needed some ice cream. We came into the store & we were greeted by two nice guys, who had no problem sharing a smile. My wife ordered the Reese’s pieces cup. She said it was absolutely delicious. I had the mocha cappuccino blast, which was amazingly refreshing. The price was fair, but the service was excellent. We highly recommend this place for a quick pick me up.
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March 2023 by Lamonica Hayes
I Love Baskin Robbins ice cream thanks Tarandeep for patiently helping me???
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March 2023 by Lamonica
I Love Baskin Robbins ice cream thanks Tarandeep for patiently helping me???
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March 2023 by Beck H.
This store is horrible. Poor customer service. They lost the email order for my Mom's 80th birthday and called a few hours after I left the store saying they found the order and could fill the order tomorrow.. umm yeah. I ordered the birthday cake for her birthday. So if you need to order a day after your Mom's 80th birthday cake, this place is great
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March 2023 by Alexandra B.
Nice employee, open when my kid wanted ice cream (11 AM), plenty of flavors and generous with the samples. All kinds of fancy cones, toppings, and cakes!
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March 2023 by Nadia I.
This location is my go to. It appears to be under new ownership since my last two visits and I am very happy with the change. The new owners seem to be more customer service attentive and definitely pass the vibe check. The new owners are super nice and have been working on site along with employees. The employees have all been very nice, friendly, attentive and helpful. Super bonus - on the second visit, I went for bday ice cream and had my bday balloons and flowers in hand (just received them in parking lot). They wished me happy birthday and I mentioned not getting my baskin robbins free bday scoop email that I normally get every year (I had the old emails) the new owners went ahead honored my bday with a free scoop anyway! Very appreciated! Very great experience. Clean and tidy store. Easily accessible with easy parking in the connected parking lot. I will be back for more of my favorite ice creams, cakes and for sure some polar pizzas (personal fave!!)
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February 2023 by Claudine H.
When ordering a smoothy drink the owner only scoops have a spoon and letting her know you will pay extra for a full scoop she wont give it to you. Horrible service
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January 2023 by Pamela Keller
Best Manganada in the bay
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December 2022 by Angeles S.
I went yesterday around 12:30 we ordered two turtle cappuccino blasts but I forgot what they were out of that they couldn't make it how it is but the girl asked if we were fine with just caramel and we agreed to it. I don't know how she made them but they were so good, the best I've had in a while. I'm sad I didn't catch her name but she's definitely my new favorite mixer. And on top of that she had really good customer service. 10/10 for me.
