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February 2024 by Matthew Johnson
This store doesn’t carry iPhone 15 pros so they’ll make you walk to Apple. Apple will not activate the phone so you’ll be stuck with financing bill on your account and no phone. Neither company can remove it.
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December 2023 by Vanaida Mckinney
I went in to get my watched transferred over to my cellular plan and the service was top tier from the time I came in until the time I left. I highly recommend this location for all of your needs.
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November 2023 by Jay H
The store employee was super helpful. Immediately helped me even though I didn't have an appointment. He was able to handle my request in about 5 min flat. I had an inquiry after seeing a product and unfortunately I left disappointed with a lack of understanding regarding a product that is offered. That's the only reason my visit didn't get a 5 star review. The employee was great though. I just didn't understand the product the way he explained it.
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November 2023 by Arj R.
So very slow to get help. Employees just hanging out, in no hurry at all. AT&T makes it so painful to be a customer, wish there was more competition.
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October 2023 by Jen Johnson
Herman was the associate who assisted me. I had a complex problem and he resolved every facet of it. He is extremely thoughtful, diligent, knowledgeable, and kind.Originally I wanted to go to the Apple store to address my needs but since they were closed, I went to the Bay Street AT&T store. I am so glad I did because of Herman.My shopping experience was one of ease, productivity, and joy.
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September 2023 by Jonathan L.
Wonderful store & kind staff. Eddie was friendly and calm and helpful. Karion (manager) was likewise kind, smiling and friendly. They made me happy to he a customer. Never going back to the Alameda store again.
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August 2023 by Riff Raff
Herman was the best customer service representative I've ever dealt with. He was super attentive, helpful, kind, knowledgeable, friendly and a shining star. If more folks were like them the world would be a better place. My recommendation is do everything you can to make sure Herman stays with the company he's an asset and a treasure. Give him a raise and move him up the ladder. Absolutely wonderful experience!!!
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August 2023 by ogeezy on ice
I was transferring (returning) to the AT&T , Elizabeth and another guy (JK) helped me a lot, even the store closed they stayed to complete everything. I am really appreciate their help. Thank you so much!!!
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July 2023 by Wayne Hickok
The level of service I received was amazing! I went there for inexpensive headphones (probably one of their lowest cost items) and they went above and beyond to help me out!
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July 2023 by Destiny
Honestly this was the best service I’ve had compared to any carrier I’ve been with. Came in to switch companies and Andra made it quick, simple, and enjoyable! He was knowledgeable, great attitude, extremely personable and professional. Thank you so much!
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July 2023 by Dominique Walker
I had the best experience at this location. Everyone was pleasant and the agent that assisted me in store was amazing, all of my issues were resolved!
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April 2023 by Freeman Mcfadden
It is great to come into the store and relate to a person who knows what they are doing. I appreciate Elizabeth support and keen sense of knowledge. Thank you for such a skillful person. Great job Elizabeth!!
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April 2023 by Nigel “Mr. Sri-Lankan” Webster
Abraham and Ivan helped me find the right phone for me. Can't express how grateful I am to be bestowed such a great upgrade. Very appreciative
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April 2023 by Rebecca Rodriguez Rivera
I just want to say that after three days at El Cerrito Plaza AT&T store I ended at the AT&T store tread with consideration and positive actitud by Herman and the by the great supervisor Edgar Yepez he resolve in a short time and in a great way my needs after I’d waste eight hours in the other store in el Cerrito. Not only going to return to the Emeryville store but I will tell my friends.I will give a10+ to the store.Thanks,Rebecca Rodriguez
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April 2023 by Helen Ojha
Ivan, the Manager was a very knowledgeable and helpful agent with whom I worked. Best service I have had in a long while
