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February 2024 by A Siu
Service was great, delivered on a timely manner, and we love our new couch set!
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February 2024 by Angelina Figueroa
Zula is so nice, knowledgeable and helpful. Her great customer service helped made my furniture purchase easy and comfortable.
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February 2024 by Mrs. Brooks
Just found out that the Fortiva card cannot be used at any of the Ashley stores in California. Very disappointed
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February 2024 by Sorangi De Leon
I had such great customer service from Sherrie at Ashley. I’ll be coming back for my additional furniture needs. She was able to help me even via text over several days until I was able to make my decision. Go to Sherrie!
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February 2024 by Mike S
The sales person (Miriam) was extremely professional.My reason for only 4 stars is due to the delivery fee of $100.00. Why not contract with Amazon? I think that would increase sales.
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February 2024 by Keith Gaboury
I had a good experience buying my couch. I tried sitting on a few different couches before I landed on the one I bought. Everyone at Ashley was easy to work with.
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February 2024 by Tommie Blankenship
It was good , was there to get my mom bedroom sets for her house . Worker was helpful
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February 2024 by Kenyatta Holmes
Delivery service is slow. I ordered a rug on Feb 12th and it's still not here.
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February 2024 by Justin Ruggiero
Extremely helpful , very family oriented . Best experience for me and my family
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February 2024 by Meesh The Mermaid
We shopped at Ashley Home Furniture in Emeryville, CA. The associate that helped us Naomi was excellent!She was patient, informative, and kind.She explained the financing options and upfront purchase costs. We walked out of the store with a delivery date for our new couch.Incredibly helpful associate and great overall experience.Will visit again soon!
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February 2024 by Sahar Iranipour
Sherrie was an absolute joy. She made the experience of buying furniture the best. She was extremely helpful, knowledgeable, very personable, accommodating. She was great with my son who was with us too. She showed us many options based on what we were looking for, and she helped us make the perfect choice. She made me want to buy more furniture from her and Ashley furniture! Great sales person for your company.
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February 2024 by Isela Ford
Do not shop at this store. They have poor customer service. I spent all day waiting for a delivery that was scheduled 3 weeks ago, on furniture I already paid for, to find out nothing could be delivered today. I got the run around from the 800# customer service rep and the store manager. They do not care at all about the customer's experience. The furniture seems to be good quality, but kind of pricey. For the amount of money we paid you think they would provide better customer service and support once the purchase has been made. I will not return here and highly recommend that you shop elsewhere.
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February 2024 by Mea Mea
UPDATE! DO NOT SHOP ASHLEY. STEER AWAY FROM THE LIARS AT THE EMERYVILLE LOCATION...only the sale matters to them.The purchase pieces were too big for our living space. We called then visited the Emeryville, CA Ashley location within the 72hr return/exchange window. Mark the Emeryville Manger and Francisco a sales representative, assured us we'd be approved to return two pieces and be reimbursed. Because of this assurance we purchase two end pieces to complete a love seat. Thursday of the same week I received a call requesting I respond to an email with images and serial numbers for the pending return items. This was done, receipt was confirmed and now we were waiting for pickup confirmation and reimbursement. The follow Sunday, I received an email from Ashley customer service advising we were not eligible for return. I immediately phoned the Emeryville store and spoke to Mark. He needed to look into the decline and call me back. After no call I phone on Tuesday and was told Mark was OOO until the coming Saturday. Francisco then tried to assist and failed forcing us to wait until Mark's return. Mark had provided us with his personal cell so we sent a text on Sunday. He called us back advising he had been on vacation in Mexico and was now sick. The back and forth continued until Mark confirmed via text that no refund will be applied. Now we have two additional pieces which cost twice as much as the pieces that were to be returned. DO NOT SHOP ASHLEY AND STEER AWAY FROM THE LIARS AT THE EMERYVILLE LOCATION...only the sale matters to them.From the moment my husband and I entered the store, Morena was ready. She welcomed us and shared the floor plan for furniture and decor. We were looking for a leather sectional. Morena remained near the entire time and was ready to answer questions. She pointed out fabric and demonstrated durability. We purchased the sectional because we felt taken care of, valued. Thank you Morena Amaya at the Emeryville, CA location.John & Mea
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February 2024 by Nan Busse
Clean, well lit and well stocked. I think whatever you are looking for, they have it and will help you find it. Nice, helpful staff, too.
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February 2024 by vsmith3d
Great selection, and easy to choose the right purchase. Good service to complete the order.
