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July 2024 by Aurora Chilaca
I'm still waiting for delivery, only part of the order arrived and it was defective, and reporting the defective item takes longer, they still haven't given me a response, horrible experience, I won't return to this store
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July 2024 by Tianau J
2nd visit after 2 years of visiting here and customer service is STILL terrible. Well if you look a certain way. ? We just completed our move and was looking to purchase a sofa and a bedroom set. No one approached us for a long time and one guy greeted another couple, but not us. Causing my partner to ask him, are we not welcome? After a while, Deja approached us and was really nice! We chatted for a bit & I informed her that when I found something, I’ll come find her. I found the sofa and Caitbrook bed that I wanted & was ready to purchase. Sadly, I couldn’t find her so I wandered around the store more. Another guy, acted like he was afraid to say something to me, I made sure to give him eye contact thinking he’d state, “need help with anything?” Nope! Twirled his iPad and kept walking. Despite the bad service, I still wanted to get my items and go. However, my gf said, “ they won’t have my money with this service.” I guess they did us a favor. While receiving little to no assistance , we were able to google a location with a better rating & prices.
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July 2024 by Kasra Soofi
She so nice
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July 2024 by YoMomsGumdrop54
Salesman, Jimmie made the transaction in my purchase of home furnishings smooth and easy.
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July 2024 by Abichu
I would like to recommend Fernando is as so professional and expert !
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July 2024 by Monique Moore
The store representative showed me kitchen chairs, while I looked around further as a second option. Once done, I said, I will like the ones he should be at first. The order was placed. After further thought that evening I decided to call the store, to further learn the sales rep. did not place the order for the agreed upon item.
I am so happy for Thomas. His customer service is stellar! Thank you Thomas for your patience, kindness and easy to work with to get me what I wanted from the the start. Order is slated to arrive next week and trust that will be indeed the right chairs.
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July 2024 by Aishia Amin
Amazing customer service
Clean environment
Great selections
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July 2024 by NicLing_
We ordered a sofa from this store and recieved no communication about our delivery and their phone number is automated with no staff to answer. Our couch was delivered ONE WEEK LATE and the first delivery attempt REFUSED to bring it up further than three floors EVEN THOUGH they knew what apartment floor our address was at.
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July 2024 by Chris Wollitz
Fernando was great and helped my fiancé and I find the perfect bed and frame! The whole process was seamless and we managed to get exactly what we wanted super efficiently! We will be back again!
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July 2024 by Chevy Cten
We had a wonderful experience at Ashley the store manager was heaven sent ,courteous,knowledgeable and very experienced and was very helpful throughout the whole process I would definitely recommend everyone to go and check out Ashley furniture in Emeryville the experience me and my wife had was out of this world
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July 2024 by D. Mai
I had a great experience so far with my purchase at this store. Sherrie was wonderful and very helpful. She guided us through all the furniture we were looking for, giving us all the pro and cons according to our needs, and the delivery was able to be rescheduled for before the time they had expected. I haven’t received the mattress yet, but I will update if anything goes wrong.
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May 2024 by BILLY VIDAL
Sherrie was amazing great service and details about my purchase.
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May 2024 by Amdr D
Excellent customer service by Louay. He helped us in picking the right mattress for us. He was very pleasant to talk to. We’d give him 20/5 stars.
Thank you Louay!!!
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May 2024 by Simone Davenport
We went in to this location to see a few couches we saw online. Upon entering the store Sherrie greeted us and informed us of the various styles of couches they had in store. Of course we were super indecisive a d circled the store a few times before actually agreeing on a couch. But Sherrie made to check in with us every so often to answer any questions we had. She completed our purchase and completely scheduled us with home delivery and set up. We had amazing experience and she was extremely supportive and approachable.
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May 2024 by kaylie rockwell
Sherrie was absolutely amazing at Ashley! We had to get quite a few pieces of furniture as we are starting completely over and she made the process easy and seamless. She is personable and extremely sweet! We definitely recommend her and Ashley if you have to get any furniture! 5 amazing stars!