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March 2024 by Dan D
Alibris is great for what it is. New books sold by them are clearly marked. Otherwise, you are buying from independent sellers that use alibris as conduit. Some of those sellers are not great (HPB, for example). Alibris does not always make clear what version or edition of a book you are receiving from these third parties. Alibris has excellent prices and regularly offers significant discounts via coupons.
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September 2023 by Frank C.
Alibris is a scam. They ship even when asked not to. They and their 3rd party honor nothing. Once they are paid they ignore you. Shop anywhere else but Alibris. They will scam you.
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August 2023 by Ken C.
I ordered a book but as soon as I placed the order I realized it was being sent to a friend's address instead of to me. This was because, unlike most websites, Alibris automatically uses the last address to which you sent an order, rather than reverting to your standard (i.e. home) address. So less than a minute after placing the order I tried to contact customer service, which I learned is only possible via email. Asked them to change the mailing address and, since the book hadn't even been published yet, thought this would not be a problem. Got an unhelpful automated response. The next day, having heard absolutely nothing further, I emailed again asking that the order be cancelled so I could re-order it and have it sent to me instead of the friend whose address was used. This time I replied to the automated response to explain more about what happened. 13 hours later I got a response saying, "Sorry, we can't change anything once you place the order", which is simply unacceptable. AND it turns out the book was shipped at the same time I got that email, even though Alibris said it wasn't going to be published until four days later.
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January 2023 by Shannon G.
I was ready to place an order and the shipping was said to be given later. My 3 books totaled less than $6.77 and the shipping, when shown, was $12.47! Very disappointed and had I not been paying attention, I'd have paid almost DOUBLE the price for the books. I won't even bother looking here at books anymore.
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January 2023 by Kevin M.
I'm in dire need of a book for school, and I ordered one on their website. The website glitched back to the previous screen a few times as I was making my purchase and it made me put in my information more than once. Once I hit "place order" it took my money and glitched back to "add payment method". I ordered as a guest thinking everything would be fine. Now I have a pending charge and I don't have any confirmation or proof of the transaction other than the charge on my card. I needed this book for school and now I'm afraid of failing and having to pay 250 for nothing.
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March 2022 by DavidLee Thompson III
Just did a re View...Stupid gogle...Had this popUP?!
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March 2022 by David Sinclair
It's listed as a bookstore, but there wasn't an entrance I could find. Maybe it's a warehouse? If you're looking to buy a book, then my experience was that i had to go somewhere else.
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March 2022 by James Silber
Cheapest price for textbook. Communication was prompt and efficient. Would recommend!
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September 2021 by Rob S.
I ordered a music cd from alibris. After about a week I emailed to inquire as to the status to which there was no reply. They do not email status reports re delivery. They also tell you to not follow up, wArning that second follow ups will only delay the response to the first. I waited 2 more weeks to respond again only to finally get a response that the package had been delivered prior to my first inquiry. Had I received a timely response I might have asked neighbors if they had seen the package. Alibris service is the laziest I've seen since the Internet has arrived.THE WORST. DON' T waste your time and money.
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April 2021 by Kevin H.
Alibris scammed $50 from a book I ordered they never delivered.Their sales process and customer service are incompetent - NEVER DOING BUSINESS with ALIBRIS again.We purchased 100s+ of books from Amazon for 10 years - Alibris cannot even deliver one book order.They used PayPal to charge me so will have to invoice them again and leave this review as a word of warning.Their office in this Emeryville listing is defunct - dangerous town my friend's coworker had his life taken in a hit and run at ~age 34 in 2020 before the official pandemic crisis began - Notified the Emeryville Vice Mayor we partied with back in 2018 - she's a goodie.I would like to rescind this review if Alibris pays back & refunds $50 to me, or gives me a gift coupon code with an approximately equivalent amount
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February 2021 by Ken Boyd
I ordered a book that Alibris cancelled 1 hr 31 min later. I only received a vague answer about why. The book was in stock when I ordered it. The author won the Nobel Prize that morning so I suspect my order was canceled so they could charge more later. But then they charged my PayPal $95.33. When I contacted them they said it had been refunded on 10/8/20. It was not on my PayPal account. I checked with PayPal and they that the transaction ID Alibris gave me was on a different account. I emailed Alibris. Now they say it was refund on 10/9 but it is still not on my account, not even pending. And, after multiple requests, they have not issued a refund and now they will not give me the PayPal transaction ID so I can have PayPal check on it. This confusing and suspicious and unethical if not illegal. I paid, they canceled my order and now won't refund my payment. Not my 1st issue with Alibris.
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November 2020 by W. B.
Alibris = (in my personal experience) THE WORST BOOKSELLER known to man.These guys are as unscrupulous as they are awful. They lie! My best advice, do not purchase a book from Alibris, do not do business with Alibris, and do not set yourself up for unfulfilled promises by Alibris.Each time I purchase a book from Alibris, I think they may get better, but, they don't, they are consistently awful.Time and time again, Alibris booksellers have said that they have shipped me a book, but, they didn't, they lied. Alibris does not hold their Booksellers accountable. Alibris will take your money for a book, which you won't receive, then they won't issue you a refund, for not having received the book, until the 3 or so week shipping window is exhausted. Also, Alibris booksellers do not typically provide shipping, tracking numbers; of course they don't, because their booksellers don't ship the books that they say they have.It appears that Alibris has outsourced their Customer (DIS)Service to a third world country. The Alibris customer service people that communicate with you, by email, when they decide that they want to communicate with you, have a very poor command of the English language, and they lie. I wonder if this company is set up as a Ponzi scheme?
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May 2020 by Karla H.
It deserves 0 stars. Ordered a book almost three weeks ago and there is no sign of it. I ordered another book at the same time from Amazon and it arrived four days later. There is an expectation of a reasonable delivery time and there was no warning of considerable lengthy delays. It is no wonder that Amazon's book business is booming when it's competition is Alibris. If you want to wait for a month before your book is delivered, then by all means, buy through Alibris. If you want it faster, then don't.
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April 2020 by Susan L.
I just wanted to note that 34 days have elapsed and no one ever got back to me.
