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June 2024 by Fatemeh Shahbazi
I met Sokha in this Wells Fargo bank branch and she was amazing and doing a great job! I even arrived 30 minutes later than my appointment but she waited for me and patiently did all my concerns and reviewed everything. My issue was not that common and so many bankers were not familiar that much with it but Sokha did the best and perfect job and still she is doing follow-up every day from Wells Fargo's main department and always keeps me updated about it. I do appreciate her a lot for such a great experience that she made for me and for being a really nice and kind person and respecting her customers a lot.
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April 2024 by Melsi Erazo
Very bad experience … my daughter tried to verify her identity and they were asking even birth certificate!!!! She’s American citizen but today they even made myself felt like we were undocumented people!
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November 2023 by John L.
Just had an appoint with Julio. He was very gracious and accurate in processing my requests. If you time it right, you can avoid the long lines in the morning and also late on the weekdays. All of the officers and tellers are friendly.
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July 2023 by B P
Waited patiently and was told there's only one Banker working and that I would have to set an appointment for the next day this was very urgent and I did notice that there was three bankers and two of the bankers were doing nothing at the time very disappointed and upset
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July 2023 by Lou Wonder
Terrible experience! Went in to deposit a check, didn’t get the lady’s name but she was older. She told me she could not find the check in the system? And told me to go to Bank of America or she would hold my check for 7 days. I went to Bank of America, and they told me Wells Fargo should have easily deposited my check and it was a perfectly good check! Went to a different Wells Fargo Location and they accepted my check within minutes! They are so poorly trained here in Laguna, had she asked around maybe I could have gotten it deposited rather than sending me elsewhere for absolutely no reason. This whole experience took over an hour! They wasted my time! 0/0
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April 2023 by Loreen K.
Have to give 1 star because a big healthy 0 is not an option. Took my mother to this WFB after a very long time, I think the last time she went to bank was more than 6 years ago. Very disappointing! No-one waiting in line, but teller was still too busy focusing on trying to rush us thru the process. The fact that she had no customer service skills or any consideration for my mother's health or age was very disappointing to see. If I was alone, I would have walked away or asked for someone else but since my mother was already extremely tired I had no choice. I am glad that I don't bank with WFB.
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February 2023 by john r.
What a bunch of unprofessional liars. I deposited a check and was told that a small portion of it would be available on the 2/24 with the balance available on the 28. On the 24, they made the small deposit available to me, and removed it hours late, causing my account to be overdrawn, with a note saying that the delay was due to a " problem" with the issuer, Security Benefit. I called Security and was told that the check was issued without any stipulations and showed "reconciled" on their end. I'm waiting for the $176 'courtesy credit' they owe me for making my account overdrawn. They tell me now that my funds won't be available until March 3rd, with a note again telling me to contact the issuer. I've been a member since 1991. Will I see my money on the 3rd?
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February 2023 by Michael F.
Me and my mom went here to deposit a check and we were very patient and polite saying thank you to everything done to help us. We were there for over 3 hours receiving help from the manager Sandit. When it came time to the end of our service the manager Sandit yelled, "Do you not see the long line behind you" and "I have been trying to help you. Do you not realize the hard work I've done." I was shocked to hear this because we have been appreciative and thankful for their hardwork but I guess the manager wanted more. It made us seem like we were rude and unkind however we did nothing wrong to deserve such a statement. We hope the service improves here for the better.
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January 2023 by Kelly K.
Wells Fargo has consistently bad service. I am account holder for 15 plus years, only one account is left with Wells due to thier poor service over the years. I went in to wire money for an escrow, they told me wiring is only done by meeting a banker, only one does wiring, who is all booked today and next available appointment is at 3 pm tomorrow. I booked that appointment and headed to WF around 2:30 next day. While driving, I got notification that my appointment is cancelled. Since I was already on my way, I went to try to wire and get answer as to why my appointment was suddenly cancelled. I was told that cutoff for wiring is 2pm. WTFPoor service Wells Fargo, shows how much you care for your customers. Stay away from Wells Fargo!! Plenty of banks around who have better ethics, charge less fees and provide better services.
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October 2022 by F. O. M.
We have been banking with Wells Fargo for about 15 years, possibly longer. We do not go into the bank often but when we do, we have not really ever had an issue until now. We always like to gather information before troubling ourselves to go into the bank to understand if it's necessary. My husband had opened an IRA account with WF and prior to going in, we called to verify if it was possible to deposit his check at the bank or if we needed to mail it in. After the banker (Julio, I believe), informed us we can come in to deposit the check he further added we needed to see a teller rather than a banker for the deposit. Informative, right? My husband went in during his lunch to deposit his check. Upon arrival, there was no greeter, only two individuals working- one banker and one teller. He waited quite a while to see the only teller working and when it was his turn at the window, the teller (Ron Chun(n)) informed him he was not able to deposit his check into his account and needed to schedule an appointment with the banker. After my husband informed him of what he was told by Julio the banker at this exact location, Ron the teller said he isn't sure what is happening but all he knew is he was not able to deposit his check. What a waste of time. Unprofessional. Unaccommodating. Unacceptable. This branch needs to have more professional individuals hired and they need to be properly trained on providing accurate information per policy and outstanding customer service.
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September 2022 by Bryan Perez
Waited patiently and was told there's only one Banker working and that I would have to set an appointment for the next day this was very urgent and I did notice that there was three bankers and two of the bankers were doing nothing at the time very disappointed and upset
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March 2022 by Catherine Mikaela
Wells Fargo should be ashamed with how they are handling my boyfriends situation. Your employee, Cynthia Boyanian committed fraud using my boyfriends information to knowingly purchase from chew.com.After contacting Wells Fargo, they refuse to do anything about this and told my boyfriend verbatim when he asked that they’re okay with their employees stealing from their customers “yes sir”How can you not take action when an employee of yours abuses their position and security to steal from people.Wells Fargo, you’re a disgusting excuse for a bank, and he has filed with the police and will be taking further action. Cynthia, you should be fired for what you did. The fact that you’re supposed to represent a bank is disgusting. I severely hope no one else has had to deal with this but I can almost guarantee this isn’t her first time stealing from customers.
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March 2022 by Heather High
Went in and made an appt. that portion was great. about an hour later while I am at work. I receive a call from Wells Fargo. Says to call back. Went round and round trying to call back. Finally got someone to answer. and she hangs up on me in the middle of helping me. We will see how this goes on Monday.
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March 2022 by Jeamy Castillo
I've going to this location most teller is not friendly. No acknowledgement or even thank you.
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November 2021 by Angela S.
If I could I wouldn't even give it a star here. The service here is just awful. I needed a banker to do one simple errand that would literally only take five minutes but they said that we had to schedule an appointment and I haven't even seen a sign or it being required on their website. I waited for 1 hr 30 min for a banker and there was one that was on his phone and not once did he come up to me to ask if he could help. With his spare time on his phone he could have assisted with a little task I needed. It was awful. If you want good service don't come here.
