-
July 2023 by M B.
This place is extremely slow. Lots of staff standing around- open at 9am , however no one is ready to service. It's ridiculous to have to wait several minutes in a long line to get your own money. Should be 0 stars.
-
February 2023 by Michael F.
Me and my mom went here after a disrespectful service from the Laguna location for the same service. We were treated nicely here and had no issues compared to the other location. We were assisted by Nyeisha the Teller and she was amazing. She was very kind and respectful. We should have gone here instead along time ago.
-
January 2023 by Rod W.
Are you kidding me?!!! They close at 12 on Saturdays?!!! Why bother opening if you're going to close so early?! It should be at least 2pm so people can get there after work if they work half days on Saturdays. This is Not customer service at all.
-
December 2022 by C B.
I was in line before they closed today and I was told upon arriving at my turn to be helped by a teller that they were closed. Terrible customer service, neither teller working there cared in anyway shape or form that I was in line prior to them closing and said I was welcome to use the ATM. Both tellers were already closing up shop for the day and could not be bothered. I am not looking for anyone to stay late but definitley figured they would honor my transaction since I reached a teller exactly at 12pm, which appearantly was closing time for the day. Time for a new bank.
-
July 2022 by Robert L.
Went to this bank to get a notary done. Met with Jocelyn Placencia and she was so courteous and knowledgeable that I felt I had to recommend her.
-
June 2022 by Jen T.
SANDRA the Manager here just saved me!!!! Someone from a different branch deposited my money into another person's account!! I walked in here in panic and Sandra was MORE THAN HELPFUL, welcoming and got RIGHT into fixing the problem so that I can get my money back immediately instead of waiting for the claims department. Sandra saw me talking to a teller and just told me to sit down and that she'll take care of me!! She's professional, sweet, knowledgeable and a LIFE SAVER!!! Love her! =))
-
September 2021 by Chris B.
Worst loan team ever. Don't waste you're time or money. I was approved on March 28, 2021 for a refinance. After providing all requested documentation within the first three weeks, i have waited for them to close and fund the loan. I've now been through three rate lock expirations, three different loan officers (cue the Titanic visual as everyone's jumping off the sinking ship), an appraisal that expired, and the only communication from Wells are requests to update already provided information, and 6 months of waiting, they still are unable to close with no information on the issue except "they're busy", and specifically from Mortgage Head "these are taking 60-90 days. 90 days was two months ago! After the 5th month, I demanded them to fund the loan or return the money spent for the appraisal. Wells Fargo head of Mortgage Dept states, I need to cancel the loan before possibility of refund. I eventually could not wait any longer, cancelled the loan and just received their notice that they will not refund my appraisal. I am an existing customer, scared to think of how they'd treat a new customer. It's not worth the $450 to take them to court. I will never do business with Wells Fargo ever again. One star is way too freakin generous. Please invent negative star ratings.
-
August 2021 by Colleen B.
I've been a customer for over 10 years. Stop investing money in fossil fuel projects! Please.
-
August 2021 by Katie G.
Thank you To Jocelyn and Nyeisha for helping me and doing everything they can to make everything go fast and Quick!!
-
August 2021 by Monica P.
Wells Fargo stole $20,000 out of our mortgage account reimbursed only $250 after attorney fees of 300,million Class action suit.
-
June 2020 by Irene W.
I've been a loyal customer with Wells Fargo for many years. I've always enjoyed doing business at this branch (8872 Bond Rd, Elk Grove CA) as most staff members have been very professional. However, I was extremely disappointed with the manager (Sandra Hurtado) on June 10, 2020. My account was inadvertently charged a fee that was in error (an issue that Wells Fargo had been known to "mistakenly" do). So I went to the bank that day around 2pm in hopes to get the fee resolved. However, I was shocked when the manager Sandra told me that they can't help me due to limited staffing and I had to make an appointment and come back another day. I was shocked because there were clearly 2 bankers just standing by the door and another banker sitting at his desk - all 3 bankers were not doing anything at the time. I told Sandra that there are staff just hanging around not doing anything or busy with customers, how come one of them can't help me now because I don't want to have to come back in person if I don't have to due to the whole COVID19 social distancing and the fact that I had been waiting and standing in line for over 40 minutes just to enter the bank and be able to talk to someone. Sandra naively told me that all those bankers were waiting for their next appointments so they can't help me. I was appalled and couldn't believe Sandra's lack of leadership and common sense, her unwillingness to do more to assist, and her inability to be innovative and take more appropriate action to resolve a simple situation (especially in light of the current COVID19 situation). I told Sandra that this was very disappointing and unacceptable. I told her that since I've been waiting in the branch for so long and with all the time she and I wasted on talking back and forth, one of those available bankers could've been done helping me quickly resolve my account fee issue instead of requiring me to make an appointment and physically come back again another day - this was absolutely inefficient, unacceptable and does not make any sense. Wells Fargo, under new corporate leadership, has been striving to rebuild trust and committed to providing exceptional customer service. Unfortunately, in my opinion with managers like Sandra and their inability to be agile and resolve simple issues at the branches, it will be nearly impossible for the company to earn back the trust and integrity within the community. I would think Sandra as a manager would be smart enough and do her due diligence to adhere to the company's new mission and core values, and model the way in providing exceptional customer service and help prevent customers having to take additional and unnecessary trips back to the branch if possible, especially in light the current social distancing and stressful situation. As a loyal customer, I was really hoping and thought Wells Fargo was at a good trajectory and making good improvements in rebuilding trust...but this incident was really disappointing and really set the company back in my opinion.
-
January 2020 by Taylor S.
Teller was expeditious and friendly. For additional help, bank associate Amy Yang was a rock star! She helped me update my account and was personable, courteous, and professional. She got me coffee while I waited which was an additional bonus. :) One of my best experiences at a branch. Thanks!
-
December 2019 by Tatiana H.
I was in Wells Fargo on Monday December 1st to pay my rent with my son. I went to a teller and I believe her name was Bianca, she had a tattoo on her hand and that was the way I will remember her. I asked to make a deposit into a business account with my debit card(mind you, I've done this 3 times for the last 3 months). I just moved to California from Hawaii so I still have a Hawaii ID card and debit card. The teller asked a colleague for some help with the transaction. The other lady walked away and the teller followed. The teller came back and told me she is going to keep my card due to fraudulent discrepancies!! I immediately got upset and asked what "discrepancy" she was talking about. She said my card was printed "upside down and when we called the number on the back, it called western dental." I called my bank to verify my account so I can show the teller that she was wrong. I tried to show her the app on my phone that had all of my bank information on it and she wouldn't look. I asked to speak to the lady who she had asked for help and she said that they couldn't give me my card back. I let them know I just moved here and my card is indeed REAL and it is the only card I have so they need to give it back to me because that is the only way I have money in my household. After getting upset, they gave me my card back and told me I couldn't do my transaction there. So I got upset and left. I left for a few minutes and came back after I calmed down. I asked to speak to someone that has helped me before, his name was Alex. I explained to him the situation and he said he wouldn't be able to assist me if the transaction was "denied." I explained to him they did not use the word "denied"when they did not complete my transaction, they said it was "fraudulent discrepancies." He went ahead and called my bank and verified that it was in fact MY bank account, MY debit card and that they print the back of their cards upside down. He completed my transaction and I was able to pay my rent. What he told me was that they had made a mistake when calling the number on the back of the card and thats how they got ahold of western dental. But what I am upset about most is how embarrassing that situation was, how rude the staff was, except for Alex, and how time consuming it was! Not a single person from the staff at Wells Fargo apologized for what they messed up on! I will NOT come back here, I will never open a bank account with them ever and I will let anyone know how rude this staff was and how poorly they treated me. If I could give 0 stars I would. I will also be taking this complaint up to higher management and corporate.
-
January 2019 by Darryl L.
Love working with Wells Fargo Staff and their customer service and staff is very knowledgeable the only thing is I would like to see the increase business cash withdrawals from ATM to $700-$800 per day per transaction.
-
July 2018 by Kelley G.
I didnt know it takes 3 bankers to interpret for 1 customer...especially when there's a ton of people waiting and waiting. Where did customer service go? 2 employees are just sitting on the counter listening, doing nothing. Very unprofessional.... I wish Tracie was still working at this branch...she always went over and beyond. Boo hoo at this branch...
