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January 2024 by Becky M.
Update! We had an issue with our refrigerator and felt we were charged for work that did not fix the issue. Tim replied to my message immediately and gave us a refund. We appreciate this level of customer service! Thank you!
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January 2024 by Alison Scovie
Always a great experience with this family-owned business! We just bought a washer/dryer from them for our new home, and it’s working out great. We also had their repair guy out fixing two appliances that person we bought the house from put in and installed incorrectly. The Valley Oak appliance repair person, Desi, that came over was sooooo great in helping repair the work that’s was done wrong by the people we purchased the house from. He explained everything to us as he went, his customer service was great, he was friendly, and super knowledgeable. Can’t thank you enough for helping us out!
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January 2024 by Joan Coit-Gross
We have bought all our appliances for two homes from Valley Oak. Their service from purchase to repair is outstanding!
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January 2024 by Margaret Wilkins
We walked in and began looking around and Vanessa came up immediately to see if we needed assistance. We told her what we were looking for and she listened carefully then began researching availability online. She took our information to follow-up on our requested item. Nice to have great customer service!
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January 2024 by Servant_Los
I called this company because my washing machine drum was off balance. It was making a lot of noise and was banging side to side. The technician that came out said that the front legs needed to be raised in order to level and balance the machine. He did that. But the issue continued. He told us that the other issue could be with the springs that hold everything in place. There were four in total.We got a quote of $168.94 for each of the front suspension rods and $171.28 for each of the back suspension rods. Total came out to $680.44 in parts plus $269 in labor. Plus, taxes that would have come out to $1004.98 for a $900 washer. Ridiculous.I decided not to go with this company.The next day, I called Samsung and told them the issue. The factory parts through Samsung were only $74 each, which in total came out to $296 in parts and $130 in labor.Samsung, $426Valley Oak Home Appliance $1004.98I'm sorry, but the price disparity is so huge that I called the company and complained. They are robbing people with these prices. Samsung told me that I could find the parts I needed even cheaper on Amazon. I found them for as low as $20 each.Valley Oak Home Appliance needs to conduct honest business.
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December 2023 by User F.
Let me tell you this. If I can rate this a -10 stars, I would. I'm thankful that our landlord who uses this vendor understood and supported our experience because it was just awful!!!!! This took them 8-10 months almost a year to repair a damn WASHING machine, one quick wash cycle takes 20 min, long story short we had a leak within the machine, they sent someone out who did not even stay more than 15 mins, and they suggested that it was a plumber, plumber came and said it wasn't even a plumbing issue, oak valley then came back and found the issue, which they should have if they have done their proper job in the first place, mind you this took months already, then they went and found the parts which took months to come in because they said it was a "uncommon" or "outside" parts of their normal repair. Wtf, they should had just scheduled a month after instead of trying to tell me to r/s after r/s with ETA dates, finally came the day where they're suppose to come and repair set 9-1pm, NO ONE came, NO ONE called, I have children and arrangements made just for them after how upset I have already been from their services and the only reason why I extended my patience towork with them was because it was a job that started already by our landlord, called them to find out why no one showed, turns out their rep said there was a "mix up" in parts, ok? So I asked to come by 2-3pm willing to work with their mistake and they said no, dispatcher was not near my destination, ok?! Like this already screwed my day planned already and still not compromising to work because of their mistake?! I only proceeded to have them come and finish their job only because I never want them back to my house ever again! Good bye Oak Appliance! Y'all are not the number 1 appliance vendors in SAC for sure!
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November 2023 by Don K.
I highly recommend Valley Oak Appliance in Elk Grove for any appliance repair or purchase. Their staff and technicians are beyond professional for either installation or service. Over the past 20 plus years we have used Valley Oak for various appliance needs. In 2005 we remodeled our kitchen having a designated space for a microwave. When that microwave stopped working, we discovered only a certain type of microwave, very costly, would replace the old one. Recently that microwave became too expensive to repair. We researched and discovered that the only available microwave was the same costly one which we previously purchased. After installation, problems arose with the new one, it was determined defective. Valley Oak's owner, Jean, sent out a designer and technician to create a trim kit and a more reasonably priced microwave. We applaud Valley Oak because of their concern and willingness to work with our situation. Thank you again Valley Oak for your speciality in appliance knowledge and customer service.
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November 2023 by Jim M
Quick and easy repair (for them). Always appreciate Valley Oak service
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November 2023 by BugMan2112
Brandon was the tech that came out to service our refrigerator which unfortunately went out today he was very professional and courteous and I would definitely recommend him. He is straight forward & Honest which is very rare - thanks Brandon for your help. P.S- we called Valley Oak Appliance and he arrived the day before Thanksgiving within the hour of calling them for help!!
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November 2023 by Sarah Brechtbill
If you need dryer vent cleaned this is the place to call.Desi came and did superb cleaning and left no lint floating around. I highly recommend.
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November 2023 by Sandy Hope
Brandon was timely and quick! Very happy! Many thanks to Daryl for suggesting y'all fix our 25+year old range!!!
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November 2023 by Shawn Emling
My dryer stopped turning last week & the folks at Valley Oak were really wonderful especially the repair guy Brandon. I had randomly checked the dryer a few times throughout the week before I made the appointment and it still wouldn’t turn. Brandon walked in, powered it up and *poof* it started turning. I’m not saying he has magical powers, but he replaced the gizmos that hold the door shut because they were a little wobbly & his boss let him charge me a lower fee. So all in all I’d say it was a magical experience. Highly recommend!
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October 2023 by Brandon Griffith
Absolutely a great group of people! Had the pleasure of purchasing a an LG dryer from these folks. Great customer service. Won't shop anywhere else. Not sure about the validity of some of these bad reviews. Service I got was as close to perfect as possible. Thank you Desi and team!!
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October 2023 by Aaron W.
Washing machine broke down during a large laundry day and we called around for a company in the area to fix it. Valley Oak answered the phone and were able to dispatch a technician right away! Trent was professional and knowledgeable. He was able to diagnose and fix the problem within 90 minutes. We are very satisfied with his work and will look to Valley Oak first for any further appliance issues.
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October 2023 by Tony R.
Outstanding business that is Locally owned. They stand behind their products and service. We have had a very good experience purchasing appliances from this business
