The United States Postal Service location at 9105 Bruceville Rd offers regular postal business and walk-in passport services. This post office is usually busy. For passports, there is a separate door and a small waiting room. Appointments can be set up online but are often booked one month out. Walk-ins are allowed, but the waiting time is very long, often several hours, and service is not guaranteed. The process for walk-ins can be unclear, with no initial greeting and many signs explaining forms and services. Employees check on the waiting room approximately every 20 minutes. The passport department only has two people working, so families or incomplete applications can cause lengthy delays. However, the actual application process is efficient and takes only about 10 to 15 minutes per person. The staff provides excellent, polite, and efficient customer service. They charge for taking photos and prefer debit or cash payments. The parking lot is big, but there are no restrooms. A major issue is that phone calls to this location are not answered, going to a busy tone. Overall, while the wait can be exceptionally long, customers ultimately receive the needed services.
Best customer service! I enjoy going here because the staff is very friendly, efficient, & fast. The lines get long in certain hours of the day but not because of the staff, they are always working along as fast as they can. Places are going to get busy anywhere at times.
May 2025
I’ve been to this post office quite a few times. It’s usually busy, but without fail, I can always count on excellent customer service from Kenny and the team. Thanks!!
April 2025
Best post office In Sacramento/ Elk Grove hands down!!!!
