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December 2023 by Jozzy S.
This is by far the best bank branch i have ever stepped in, nothing but great customer service that you feel like it's family rather than just coming to the bank. Rob, Mandy, Perdeep, James and I can go on, are nothing but angels that will ensure that you are taken care of and whatever service you need they will try their best to help you and/or give you information on how to make sure your needs are taken care of. I travel across town just to come to this exact location and mind you I pass by 3 US Bank branches, might be wasting gas but the customer service they have is worth it. Your whole day will brighten up here!
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November 2023 by Noreen
Went for a statement print out the cashier named “Anna Ramirez” wanted to charge me $7 I never heard of being charged for a print out gonna close my account now cause this don’t make any since at all.
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September 2023 by Nilda Garcia
I just want to say how amazing the branch manager Rob Morales and bank teller Taylor were today. I went in and was greeted immediately. New account customer account was my goal, they both got me set up, got my minor account set up, deposited a check and made the transfer to minor account all less than 30mins. I couldn’t be more please and grateful! My New Bank for sure!!And I got to stare at this beautiful Monstera plant during the transaction ?
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May 2023 by Mike G
Sign my check was waiting some guy cut in front of me teller Pardeep I think just rude teller should have done her jon!
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January 2023 by Jessica Medrano
Atm always broke
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December 2022 by Melissa J.
Our business does our banking here and everyone (Teala,Pardeep,James and Robert) are always very professional and helpful. Quick and easy service every time!
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November 2022 by John Doe
Noone ever answers the phone
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September 2022 by Jo S.
the worst bank ever with no customer service. pardeep helped me set up an acct and sent me off claiming it was fixed. come to find out when im 3 hours away from town that i couldnt retrieve my funds although my card was still being charged even if it was saying declined. she kept being rude and did not wanna help me. i dont know what else to do i am calling corporate
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May 2022 by Rose Otto
Bank just closes without notice. Not good. Need to take care of banking in person. Gues I'll have to bank with a dependable bank
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August 2021 by Dinah Fischer Gothmann
Convenient location for me: however it has the slowest ATM ever! Also there never seems to be adequate staff and managers change much too often. I’m a US Bank for over 25 years but this branch is disappointing.
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July 2020 by Jesus Roman
I understand this location being closed due to COVID but this is the second time this week that the ATM has been down. At least last time there was a sign explaining it was not operational but this time I had the joy of walking up to a black screen that was unresponsive. How can this bank make any kind of claim about its customer service if it can’t even keep a second ATM operational in Elk Grove. This is complete garbage and I’ll be looking into a more reliable banking service. Y’all suck.
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March 2020 by Gordon Bice
Horrible customer service, I very much dislike going to this branch and will wait to go to another branch from now on.
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February 2020 by Glenn C.
I highly do not recommend getting your finances done with this institution. They have some many fees and their corporate customer service is highly scripted and will not hear the customers out on their situations. I've never banked with a company that does not have the customer service that proved to be successful or even helpful at all. So if you are looking for a banking solution. Banking with US Bank is not the place you want to be.
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November 2019 by Ms Traveler
Understaffed, slow bank service! Not my first experience with this at this location.
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September 2019 by Vincent Moreno
Lazy employees. If you do not like counting money, don't work at a bank. If the manager is present they put on a good act but, otherwise, they will give you the run-around and cite policies that do not exist so that they don't have to count your money.
