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March 2024 by Rene Del Rio
Very good service
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February 2024 by Lauren Wickham
Jason Ventura was a real one. Super helpful to help us ship a package while putting out multiple fires with a very rude customer making a deal over tape. Thanks Jason you were appreciated
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February 2024 by N Jeanne Harrington
Horrible customer service, older man. Rude to customer in front of me and myself. Another gentleman Said he is crumpy like that. I willnot bring my business there ever again
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February 2024 by Doree MacAlvey
I have been in side waiting for ServiceNow each time 2 times I have come at different times too long of a wait.I am only wanted to drop off a Frontier box with the QR code it’s way too long to wait.I am here now waitingThe lady ahead of me is frustrated she has been here also waitingI would never come back here !!
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February 2024 by Angela Pena
Owner is rude and condescending to both Employees and Customers. He told his employee that customers can wait, and she needs to clean up. He was questioning everything she was doing. He made 7+ customers wait at 1:15 pm for her to box stuff and tape it. When he spoke to customers he spoke down to them. No wonder he can't keep any employees long term because he does not know how to treat them. I will drive further to not support someone who doesn't understand how to treat people.
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February 2024 by michelle reed
Oh my goodness! Those employees in this Elk Grove store have no idea what they’re doing . I’ve been coming here for years . What has happened?
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January 2024 by Gary Rader
This store needs to do a better job of training their employees on how to pack some items for shipping. Artwork from a family member's estate was packed by this store and shipped to me. Although nothing was broken in transit, the packer placed a thin, blue plastic film over the glass to catch any broken or shattered glass; the film should have been attached ONLY to the glass (per an employee that I spoke to). However, it was also attached to the frames of the artwork, and upon removal of the film, it has pulled off the finish of the frame. I emailed pictures of the damage to the store, and they told me that the owner would contact me. It has been a week and a half since I reached out about this and I haven't heard a word back from anyone. NOT good customer service!
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January 2024 by Sharmaine Ninofranco
They have made my live scan stress-free.
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January 2024 by Walter Himinez
I have never been so offended inside a post office or UPS store the guy Juan was ridiculously rude go to different UPS store save yourself the headache and then when you tell him why do you want to charge me for a piece of tape they said oh this is just how the store is
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January 2024 by Paul Rojekili
There's a guy here by the name of Juan extremely rude This UPS store all they want to do is nickel and dime you and delay your package please come over here with some tape they make excuse a nickel sized hole in your package will say nope nope you have to pay for extra taping are you can buy a new box for $21 please
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January 2024 by Malcolm Ali
Slowest UPS store ever
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December 2023 by Bianca Sheridan
Got to the store an hour before closing to do an Amazon return. There were about 6 people in front of me and one employee working. The line continued to grow to about 7 people behind me. I didn’t end up leaving the store until 4:40 bc it took so long. Then right as I was being helped (35 minutes after getting there) two other employees come from out of the back. Just not a pleasant experience. I will be using a different UPS store from now on. The one employee who was working did a great job. Just expect a long wait when you go to this particular UPS store.
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December 2023 by Josh Pohl
Terrible experience. Went to drop off a return package that was delivered by UPS damaged. When I spoke with the person behind the counter I was told they would have to ask their supervisor, Carly, if it was okay to tape the tear in the packaging caused by UPS without charging me but she was on break and both employees were afraid to ask her. When they finally did decide they needed to ask her, she sounded aggravated that she was bothered and told them to charge me to tape the damage caused by UPS while shipping the package. Needless to say, I will never go back to this location again.
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December 2023 by Chan Pien
Unhelpful and bad customer service. If you want a great service go to another place. No more coming back.
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December 2023 by Alan Koo
Had about 7 people waiting 15 mins after the posted opening time. I’ll be avoiding this busy traffic area for a more dependable UPS store nearby
