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February 2024 by Sudhir Mohan
Please think twice to do business with Staples located at 9146 Stockton Blvd, Elk Grove, Ca. I would give them zero star including Staples leadership to respond back to us. We recently had the unfortunate experience of participating in a flyer ad campaign that left me utterly disappointed and dissatisfied Staples at 9146 Stockton Blvd, Elk Grove CA 95624. The campaign for Pizza Twist at the Elk Grove location, which promised to deliver a compelling and widespread promotion for my business, fell significantly short of expectations, leaving me questioning the effectiveness of the entire endeavor. We paid $3000 for Ad campaign on April 11, 2023 to distribute flyers on third week of April on Zip code 95757 & 95758 zip codes but no one received any flyer until today. Firstly, the distribution promised in the initial agreement was far from fulfilled. The flyers were supposed to reach a wide and diverse audience, but it seemed like they barely made it to any targeted locations for zip code 95757 & 95758. This lackluster distribution not only undermined the campaign's potential impact but also raised serious doubts about the sincerity of the service provider. As per our conversation with Annette requested 10 addresses that did not receive the mail. I provided 20+ addresses and there are plenty more outside of those addresses provided that have still not received it. The zip codes 95757 and a portion of 95758 were the zip codes we selected for the mail to go out when placing the order at the staples location in Elk Grove. However, Annette from the corporate office from Staples stated these zip codes were not present after the order was placed by Heather at the Elk Grove staples location. Since our business is located in the 95757 zip code it wouldn’t make sense to pick any other zip code to send mail to. Initially I was offered a full amount of $3000 from the manager (Jason) for their mistake since he was the one to approve the order. Then I got offered a refund of only $332.00 from Annette and I requested Annette if she could provide a detail on how you have come to the conclusion of providing a refund of $332 when our initial order cost almost $3000. The refund of $332 is unacceptable without stating how you have come to that offer. We have communicated via email so many times since the last 6 months but have not come to any conclusion. Annette is stop responding to our emails or phone calls to resolve this matter. I am requesting a full refund which was promised by Jason as well or a thorough investigation of this issue as we are not satisfied with the result. Moreover, the promised follow-up and tracking mechanisms to gauge the campaign's success were nonexistent. I received no feedback on how many flyers were distributed, how many people engaged with them, or any other relevant metrics. This lack of transparency and accountability only added to the frustration and disappointment. Communication with the campaign organizers was also a major issue. When I attempted to address my concerns and seek clarification on the subpar performance, I was met with evasive responses and vague explanations. It seemed as though they were more interested in deflecting blame than addressing the legitimate grievances of a paying customer. In conclusion, my experience with this flyer ad campaign was nothing short of a letdown. From unfulfilled distribution promises to lackluster design and poor communication, the overall execution was riddled with shortcomings. As a business owner, I had expected a strategic and impactful marketing effort, but what I received was a subpar service that failed to deliver on its commitments. I would strongly caution others considering this service to think twice and explore alternative options with a more reliable track record.
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February 2024 by Sudhir M.
Please think twice to do business with Staples located at 9146 Stockton Blvd, Elk Grove, Ca. I would give them zero star including Staples leadership to respond back to us. We recently had the unfortunate experience of participating in a flyer ad campaign that left me utterly disappointed and dissatisfied Staples at 9146 Stockton Blvd, Elk Grove CA 95624. The campaign for our business at the Elk Grove location, which promised to deliver a compelling and widespread promotion for my business, fell significantly short of expectations, leaving me questioning the effectiveness of the entire endeavor. We paid $3000 for Ad campaign on April 11, 2023 to distribute flyers on third week of April on Zip code 95757 & 95758 zip codes but no one received any flyer until today. Firstly, the distribution promised in the initial agreement was far from fulfilled. The flyers were supposed to reach a wide and diverse audience, but it seemed like they barely made it to any targeted locations for zip code 95757 & 95758. This lackluster distribution not only undermined the campaign's potential impact but also raised serious doubts about the sincerity of the service provider. As per our conversation with Annette requested 10 addresses that did not receive the mail. I provided 20+ addresses and there are plenty more outside of those addresses provided that have still not received it. The zip codes 95757 and a portion of 95758 were the zip codes we selected for the mail to go out when placing the order at the staples location in Elk Grove. However, Annette from the corporate office from Staples stated these zip codes were not present after the order was placed by Heather at the Elk Grove staples location. Since our business is located in the 95757 zip code it wouldn't make sense to pick any other zip code to send mail to. Initially I was offered a full amount of $3000 from the manager (Jason) for their mistake since he was the one to approve the order. Then I got offered a refund of only $332.00 from Annette and I requested Annette if she could provide a detail on how you have come to the conclusion of providing a refund of $332 when our initial order cost almost $3000. The refund of $332 is unacceptable without stating how you have come to that offer. We have communicated via email so many times since the last 6 months but have not come to any conclusion. Annette is stop responding to our emails or phone calls to resolve this matter. I am requesting a full refund which was promised by Jason as well or a thorough investigation of this issue as we are not satisfied with the result. Moreover, the promised follow-up and tracking mechanisms to gauge the campaign's success were nonexistent. I received no feedback on how many flyers were distributed, how many people engaged with them, or any other relevant metrics. This lack of transparency and accountability only added to the frustration and disappointment. Communication with the campaign organizers was also a major issue. When I attempted to address my concerns and seek clarification on the subpar performance, I was met with evasive responses and vague explanations. It seemed as though they were more interested in deflecting blame than addressing the legitimate grievances of a paying customer. In conclusion, my experience with this flyer ad campaign was nothing short of a letdown. From unfulfilled distribution promises to lackluster design and poor communication, the overall execution was riddled with shortcomings. As a business owner, I had expected a strategic and impactful marketing effort, but what I received was a subpar service that failed to deliver on its commitments. I would strongly caution others considering this service to think twice and explore alternative options with a more reliable track record.
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February 2024 by Carmen T.
Best customer service . By far all there staff is extremely helpful overall great ! Lola and Scott are awesome !
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January 2024 by Dana M.
Paper supplies are consistently low. Resume paper - the higher end 24lb paper - and watermarked paper are understocked. Often times the boxes have been opened and the paper count is under the listed number of sheets due to theft. There is also an issue with multiple boxes of any particular color (ivory, linen, etc) being unavailable. Staff will order for you to pick up but don't need anything quickly/same day because you will be consistently disappointed.
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December 2023 by Mahavir Kallirai
Great Staples!Print dept is amazing. They go above and beyond special shout out to Tyler. Thanks for your help!
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November 2023 by Bo T.
Came here to buy some supplies for work and asked to split payments, Arnold refused my split payments to be more than two. When I asked for a manager, he said he was the manager, when I asked for the number for the corporate office, he said it so fast, it was hard for me to write it down. I will be calling the corporate office to discuss how Arnold refused my business due to a business having to spilt payments.
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October 2023 by Heather M.
Every employee here was super pleasant and helpful but I have to give an extra shout out to Lola who went well above her duties to make sure my print job turned out perfectly....she definitely made my night easier and I left the store happy thanks to her!
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July 2023 by Darryl L.
We ordered business supplies July 20. It is now July 31 and they're telling me my order won't be in until August 8. Which is crazy! Why is it taking so long to get an order from a warehouse? The warehouse should be stocked with everything in the store so they can supply the other stores. This makes no sense at all! Unfortunately, I'm at the Trent Office Depo us somebody else to get us our business supplies. We can't wait like this with orders to fill receipts to print print supplies needed. Very disappointing!
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July 2023 by Fran Cisco
Scott did a really good job in the Printing Department. Helped like 5 people at the same time and was very knowledgable
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July 2023 by Allen W.
TSA pre here is a breeze. In and out in less than 10 minutes, Friday at 330pm (also got in-n-out less than 10 minutes after!) Much better than going to airport!
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July 2023 by Sydney K.
My fiance and I went here to print our stationary for our wedding. I'm giving 5 stars based on Lola's customer service alone. She was super helpful in making what we wanted for our invites work. Her attitude was super friendly as well. On top of all of this, she was the only one working the printing counter and was juggling multiple customers at once. A true 5 star employee! Thank you so much Lola we got soooo many compliments on our wedding invites
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May 2023 by Katie
Ordered a poster for same day printing, they said it would be ready by 5:30. I came into staples to pick it up at 5:30 and they said they were “backed up” and it would be ready for tomorrow morning. That’s not an option for me, why wouldn’t they call and inform me so I can look into other options. Horrible customer service.
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March 2023 by Cindy T.
Staples is clean and organized and friendly. The printing services are not easy. They will not print a few pages for you in color. They will make you wait til next day or for extra money they'll print within an hour. They have computers that can't covert any files, they only can print from pdf. I went to UPS where they converted my document to pdf. UPS Printed it in seconds and we were done paying and out the door in a few mins. Staples use to be my to go place for printing but almost every single time I asked to print simple pages with color it's a difficult task for them and I'm always having to go back home and come back for a few papers.
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March 2023 by Valerie
Came here to pickup some tissues and the young man working here is very sweet and patience. I appreciate people who actually cares about his customer.
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February 2023 by Ana Ruth U.
Used their printing service for thank you cards for my guests. Ordered " same day business cards" (as i needed them small) on THURSDAY.. next day, FRIDAY, i get a call their "cutter is not working/ down and technician is unable to come through weekend". Therefore in my head Monday it will be ready. I call MONDAY, no answer, been on hold for 4 minutes and got cut off? I get busy, and call TUESDAY. Finally someone answers and confirms i can pick up WEDNESDAY afternoon, will work on it today (Tuesday). Gets there around 4pm and STILL NOT READY. Told it'll be ready by the end of the day 8:30pm. I was understanding and conveniently enough I didn't need them right away, and waited until Wednesday to pick up SAME DAY business cards. I was rudely told in store that "i don't know who told you that but they will be ready by the end of the day. We have not started on that order yet". No apologies for the inconvenience , no understanding of the concept same day. Simply tells me "you didn't call back until Tuesday so we did not start". Uhh?? I ordered it and have confirmation, I called Monday no one picked up the one, and was told to come anytime Wednesday. HORRIBLE. NEVER AGAIN.