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January 2024 by Bobby Anand
BEST GUYS IN TOWN,BERRY IS A GREAT PERSON TO DEAL WITH
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September 2022 by Nancy B.
Horrible customer service! Trying to reach anybody at the place is impossible. I left a message & didn't hear back for 4 days. I was told to stop by the business by Barry to ask for the item I was looking for & the guy in the shop had no idea why I was there. Frustrating waste of time & Barry never got back to me.
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November 2021 by Ellen M.
I originally gave Barry a poor review but I have changed my mind. He really came through and upped his game! He cares about his customers and has bent over backwards to make me happy. I am happy with my spa and happy with the customer service! I also got a great deal!
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February 2021 by Rob H.
Bought a used spa from River City several years ago and it was nothing but problems from day 1. I called them after several repairs and they were steadfast in their 90 warranty. After spending hundreds of dollars on a laundry list of repairs it finally began a (merciful) leak and that was the last straw. We decided to buy a new one and called Barry to see if they dealt in new spas. They don't but after hearing me out Barry offered to come haul off the old one at no charge. I didn't ask him to do that, he offered which I thought was nice. Today was the appointment anytime before 11:00 and guess what? No show. No call. No text. No response to my text. I'm done.
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February 2021 by Roberto B.
Been working with Barry and his guys at River City Spas for around 15 years now. He has removed spas from me for free form house I sold/bought. I guess he utilizes the old spas for parts etc. Have had him remove a spa and store it for me in his yard for awhile before our new home was ready and then moved it into our new home. What great customer service, working out something like this for me ands charging me practically nothing. The guy has very reasonable priced used spas for a fraction of a new spa price. His workers may look a little sketchy however, they are all very polite and helpful every time I deal with them. I will continue to utilize this business for any spa related work around the greater Sacramento area.
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September 2020 by Ro Sharma
Great price with great service. Had our spa delivered to our house in Tahoe. All worked out well! Will always come back
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September 2020 by Ro S.
Seven years ago we bought a used Sundance spa from Barry for our cabin in Truckee. Entire process including delivery up to Northstar was top notch. Here it is 7 years later i called him back to have my cover replaced and realized why i enjoyed working with Barry. I will always come back.
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September 2020 by S T.
Had seen their hot tubs out at their previous location in old town EG, but recently needed a rounded corner piece to repair my hot tub skirt. Sherry helped me go through a bunch of wood until we found a suitable piece and then they only charged me $5.00. $5.00!!! After we spent probably 20min going through all that stuff! I was expecting at least a $20.00 charge. Totally stoked to find out how helpful River City Spas is. Thank you!!!
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June 2020 by Kieth & Tori Steadman
This guy is a lier. Made many promises and didn't meet any of them. Texted prices and pics but when I actually got there they were all more than he quoted. Word to the wise. Stay away from this place!!!
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May 2020 by Marxxx Aurelii
Seeking hot water relaxation but not trying to break the bank?River City Spas is the place! I was in the market for a hot tub and was recommended by a family friend after being disheartened at discovering the cost of new Spas.WOW. They do not disapoint. I got a beautiful spa for $1500! My family is loving every bit of it.Very satisfied with overall experience. Would definitely recommend.
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March 2020 by Natalie Kellmamn
Needed a pump motor replaced and popped in quick to see if he could help. Not only did he replace it but taught my husband a little bit about the workings of it and helped get my spa back on its feet! 100% recommend!!
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September 2019 by Jena P.
Barry was awesome. Got me a great hot tub for my husbands bday. He threw in the steps and a cover with the purchase and delivered it. Then came back when I needed it moved. Thanks, Barry!
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September 2019 by Kevin Cordova
The Hot Tub Store is the best! Sales, support, management - they are there for customers, follow up is prompt and polite. I recommend River City Spas!!!
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February 2019 by Shannon M.
After two months Barry starts messaging me and harassing me to take down my review. I messaged back with and posted the screen shots. He even went as far as saying God doesn't like ugly and you're a liar. This is a horrible company to go to for service and then to have them harass you puts it further down the crap hole. Beware of this company!!!
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January 2019 by Tricia B.
I wanted to share my experience with River City Spas. I have never owned a spa and I didn't want to spend thousands of dollars on a new one and not actually use it. The week before Thanksgiving I called and made an appointment to look at the spas on hand. I was a little nervous that I could buy a lemon and be stuck. Barry and Sherry were very reasonable to deal with. I didn't like the color of the spa or cover but after some discussion I decided to buy the spa with the understanding that I could get another spa cover in another color. The spa was delivered quickly and I had no issues. About a month later I called because one section of the jets weren't working as well as I thought they should. I also couldn't find the manual for the spa to understand some of the features. I called as I was within my 90 day warranty. Jim came out and adjusted the jets. He also went over the care and features of the spa. He spent about 30 minutes with me and I really appreciated his knowledge. I also decided I wanted the cover with the other color and it's perfect. I couldn't be happier and I would never buy a new spa. I highly recommend this company.
