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July 2024 by Alexis Hendrickson
Got my dog groomed and the groomer was so nice and good with him
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June 2024 by Sugah Ivey
I went there to purchase the shampoo to bathe my dog. They did not have the conditioner.
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June 2024 by natalee
the vet hospital staff is extremely friendly, fast, and good at their jobs. highly recommend
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June 2024 by Melinda Gallagher
Great customer service
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June 2024 by Ronnie Hartsclowns
Don’t go to the VETCO there! I’m giving 1 star because they don’t care about you they just want your money! I scheduled my dog an appointment over a week in advance and confirmed it online twice though out the week and got a call from a receptionist there to confirm it also. That’s 3 times I confirmed my appointment. I have proof of online and phone call confirmations about my appointment. So I go today to my appointment and they tell me it’s been canceled because I never confirmed it yesterday when they emailed me. I was so confused and angry and hurt and I told them I did confirm it and the receptionist looked my info up and said “yes it was confirmed multiple times but because you didn’t confirm it in your email yesterday we canceled it and gave the appointment to someone else” HOW IS THAT FAIR SHE LITERALLY SAID IT WAS CONFIRMED OVER 3 times! I waited over an hour to see if they can squeeze me in and they couldn’t all because I didn’t confirm a silly email which would have been the 4TH CONFIRMATION! I took today off of work for this now I’m missing out on money for my family because of today. And I was in the ER all day yesterday I wasn’t worried about confirm a vet appointment which had been confirmed already 3 TIMES! I will be calling corporate about this because person doesn’t care about you or your pets just your money!
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May 2024 by Hope Morse
Emily and Diana are awesome in the Pet Salon!!!
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May 2024 by Randi Cope
My drive up and go orders are Lways perfect
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May 2024 by Melly Gonzales
Great doctor and good pet insurance ?
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May 2024 by Tara Kugler
Pleasant and friendly cashiers. Very knowledgeable
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April 2024 by Laura Sakoi
Purchased a bag of Tastefuls dry cat food online with in-store pick-up. Upon opening the bag, I noticed there was a small hole in the bag. I didn't want to risk the food being contaminated or stale Since it was about 6.40pm on a Sunday, I decided to do an even exchange the next day. I showed the employee at the front and she directed me to go grab a new bag. She proceeded to do the exchange, but then told me that there was a balance due $3.69, including tax. I asked why and she told me because they don't know what discounts, etc I used online, that they had to charge the "in store" price. I started to protest, but decided it wasn't worth the hassle. I really didn't think it was right, so after I returned home, I called the store (Laguna Blvd., Elk Grove, CA) and asked for a manager. The assistant manager (manager on duty) happened to answer the phone. I explained the situation and was told the same thing, but she could "get me the number for customer service and maybe they can give me a coupon or something". I declined, thanked her and hung up. Neither employee asked to see my receipt to verify the purchase price. The reason I purchased from PETCO is because I'm thoroughly frustrated with PetSmart. Their website has so many bugs that it's often impossible to even complete a transaction. So, I thought fine, I'll go back to buying from PETCO. But after this last incident, I'm not very impressed with PETCO either.
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April 2024 by Debra Escobar
Very helpful staff great customer service. My puppy passed away and Vetco sent me a condolence card. It was very comforting to know that my puppy was remembered
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April 2024 by Adam Kooken
Had whatbi needed the staff was helpful and friendly
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April 2024 by mojo mojo
Go to place for dog food and dog treats friendly staff and always helpful.
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April 2024 by Shannon Zeitler
Had what I needed!
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March 2024 by Victoria H.
Only place we go for our pets love it, we get it for our turtle, tortoise, squirrel, dogs, and cat. All the essentials that we need are there, including cute outfits for the dogs lol
