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February 2024 by Dre H.
They have limited inventory. Not only do they have limited inventory, but they are counterproductive and extremely slow with service. Definitely need a makeover. By the way I'm standing in the store at the cash register for the last 15 minutes while writing this
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December 2023 by azadeh ghanizadeh
Amanda was great!
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December 2023 by Raider gamer
Price is a lil crazy
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October 2023 by Rookaiya Ginwalla
I was in Party City for inflating my own balloons and this employee named Erica kept using her phone while inflating the balloons and she would easily get distracted by other customers orders. When I nicely asked her to complete my order before using her phone, she got mad at me and started telling me to wait because she was checking the time on her phone, which was blatantly wrong because why would you check for the time when you’re in the middle of working with your customers? So I said I’m also waiting for my order to be complete so I can leave. She said “im also working right?” So I told her even I paid for this order, I’m not taking it for free.. and I’ve also been waiting for 2 hours instead of 45 minutes like you said.. and she started yelling at me and before I found out her name, I asked her what her name was and she said “I don’t have a name!” And right after that her other employee staff members called her by her name and told her to stop and this employee was telling her “the customer is always right!!” So then I said I got your name thank you! So she said “Jesus Christ!” Then I told her yes pray to god and right when we were leaving the store, she yelled out Allahu Akbar!! I just laughed at her and came out! Erica was really mean and rude and has no manners to behave with a customer. She should not be working if she’s not able to talk calmly and not able to focus on her job. I want her behavior to change for the future customers. Im never going into that location ever again!! My first and last time going at this location.! Really bad experience!
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October 2023 by Rachel L.
If I could give them zero stars I would. The stuff is so disorganized and the customer service was so rude. The key holder and cashier both were so incredibly short and disrespectful and then tried to argue after I showed the price tag to them.
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October 2023 by Nathan's Story-My Mosaic Down Syndrome Journey
I’ve been here numerous times. Even though the customer service is horrible. I’ve been a repeat customer since they have things I like. The last visit here and purchase will be final. I do not like how they chose to greet some customers over others. Rude.
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October 2023 by khereen k.
Erica was so sweet when checking out, very talkative with the customers. Thank you for the helium!!
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October 2023 by Rita Salazar
Great time to get my costume for Halloween. Not crowded, However the girl at the register coul learn some courteous lessons. Thank you or your welcome doesn't hurt.
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September 2023 by Rian S.
I'm just in awe about the attitude we got from the cashier Margery. She was extremely rude! I asked her about the balloons to see if they had a Gabby Dollhouse theme she rudely said what you see on the wall is what you get. As she was ringing us up for our things she forgot to scan one item so I showed her, she gave me this rude stare as if I made her day worse, then she rolled her eyes, bagged some of our things, as she bagged some of our things she just kinda gave up as she realized they all couldn't fit in the bag and tossed the 12 pack cotton candy and the 26 individual gabby dollhouse cups we purchased at us and continued to be on her phone smh...if she's working there I'm definitely not coming back to this location she needs to be terminated.
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September 2023 by Joe M.
Sadly 1 start is the lowest I can give. Came in here spent almost $200 and was given attitude the whole time. Margery I think was her name pretty sure she hated her job the way she kept tossing everything she scanned back at us. She would ask how many of certain items we had but when I would tell her before she would rudely say "I know " she didn't know how to check current deals because there was a buy a fog machine get the liquid free sign. She couldn't tell us what liquid was for called for someone else and they told us the sign was in accurate wanted to rebuild and have them honor the sign but the line was extremely long. The attitude wasn't necessary neither was the tossing of merchandise. I don't know where the manager was at but this girl needs to be talked to about customer service and honoring what they have posted.
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September 2023 by Hoai Nguyen
Absolutely loved My Party City in Elk Grove, CA! The store had an amazing variety of party supplies, from decorations to costumes. The staff was incredibly helpful, making my shopping experience a breeze. With their vast selection and friendly service, this is now my go-to spot for all things party-related!
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September 2023 by Rachel Li
Latex balloon last less than few hours. Refused to any money back. Garbage policy.
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August 2023 by Phuong H.
Hi everyone, today I got the rudest reply from this store. I stopped by to buy stuff for my daughter's birthday but unfortunately I brought a expired card, so I told them I went home to get my card and will be back to pay. I asked them if they could keep my stuff there until I come back and they said yes. I rushed home and came back to the store to pay for my stuff but they removed most of my items. The store staff asked me, " Are you sure you have your card to pay ?" I told them, " Of course I went back home and came back and now I have my card to pay for it ". However, she looked at me and asked again, " You sure you have money to pay ? !!!" This is ridiculous, I told her, " You are too rude. " then walked out of the store. It was my first time and will be last, very bad customer service. Do not come to this store if you don't want to be embarrassed.
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August 2023 by Marilyn Hernandez
Items are out of stock. Employees I interacted with seem to be mad or having a bad day.
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July 2023 by Sandy Runner
I ordered balloons and supplies for my daughter's graduation party last weekend and qualified for free delivery. When my items showed up there were two decorations missing. I called the store and the associate apologized and had the items sent me to me via uber immediately, plus some extra balloons. I received my missing items within 20 minutes. Mistakes happen but it's how you handle the mistakes that matter. Thanks for the great experience and beautiful decor Party City!