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February 2024 by Michael W.
The store is pretty disorganized, and there are many empty shelves. It seems like they don't have enough workers to handle this big store. The custom framing is no longer available! A lot of stuff is not nicely presented in the best way it should be. I hope JOANN will be able to reorganize this store soon!
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February 2024 by Dara Hyden
The staff is always helpful.
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January 2024 by Bobbi P.
This is a hard one to review because I'm not sure if the business is actually in business or not. Half the shelves are empty and when you walk in it looks like you have just walked into a going out of business sale. Not one employee said a word to us until we walked up to have our fabric cut. The employee who cut the fabric was amazing, she really was a nice person. And... the fabric was 50% off, again is this a going out of business sale? Who knows but that's a good deal... three yards of fabric for $10 not bad. I would probably shop there again if I needed fabric and it was 50% off like this time, but if I need anything else I'll go to Michael's or Hobby Lobby because they don't have anything else in stock.
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December 2023 by SIR WES RILEY III
Always great service, great prices.
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November 2023 by Ronnie D.
Terrible. Just went in to pick up some yarn, and the older white lady Jennifer with short grey hair, scissor pins around her name tag and glasses was EXTREMELY rude. Awful customer service Jennifer needs to be fired. She rolled her eyes multiple times talking to me, giving me attitude for no reason! She didn't even say hello. Will be taking this up with a higher up. On the other hand, a younger red haired lady was very inviting and nice! Please get rid of Jennifer Joanns, SO disappointing, I just wanted yarn.
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November 2023 by Lisa T.
The restroom was totally unacceptable. It was filthy, no toilet paper, no paper towels, and no soap. I didn't make my purchase. I had to leave to use the restroom somewhere else. It's awful if the employees also have to use that restroom.
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October 2023 by Gee Elle
I was very disappointed that I didn't get the item I ordered online. The website and their location confirmed that it was in stock. I arrived and did more shopping before asking for my online order. While I was checking out, I received an email confirming that my order had been cancelled. The cashier asked a manager about it, and he confirmed that yes, they do have it in the store but, it's in the back and in a "small box". I thought to myself and why can't you go and look for it.? He wasn't doing anything. He was just walking around pretending to look busy. I did send an email to corporate. I'm not sure what that will do if anything at all. I did keep my email receipt for the item because I was able to use a coupon and it was a great deal. To say the least, when this item is in stock, I will go get it at another location and will insist that I get the price that I paid online. Very clean store and organized. The cashier was nice and helpful. Her boss on the other hand not helpful at all. She said, his name but, I forgot. He has very dark hair and medium height.My 2 STARS are for the cleanliness of the store and for the helpfulness of the cashier!This is an additional review for the same location. I came in today 10/8/23 for a cutting mat that the app says is in stock. A very nice cashier(dark hair/black mask) looked for it and even called another store.This is the 2nd time that I've driven to get an item and the store does not have it. I decided to purchase some fabric since I drove all the way there. While I was waiting for the young lady to cut my fabric, I put my plastic drink cup on the cutting counter. And the store manager (Kirsten) rudely told me that cups are not allowed on the cutting table. What am I, 2 years old.? I think I'm done with the EG Joann's.
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October 2023 by Jo Montgomery
Answered in fair amount of time. But wouldn’t tell me if they had certain type of fabric without a code number and wouldn’t look and doesn’t know his inventory. Was very short. I will not ever go to his store!!
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August 2023 by Esther C.
Very friendly staff. I get inspired walking around Joann's. I thought my items would be more expensive but I got 40-50% most my items because of a sale. A little under stocked right now so I'm guessing they are getting rid of their spring and summer stock.
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July 2023 by John Sailor Secret in Distress
Best coupons are the 50% off 60% off or higher anything under that is a bad one. Hopefully they'll do sale small food color tubes 2 for 1$ since they are small. You can find good clearance on fake flowers and decor. They better do 75% off coupon one day only email everyday one item only or off purchase.
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July 2023 by Marilyn Hernandez
Employee was not helpful .. unfortunately, I didn't get his name. I was looking for lapel pins. The employee didn't know if the store carried them and guessed where they could be.
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May 2023 by Connor R
Closing manager on 5-5-23 was very rude to myself and the last batch of customers that were in the store close to closing time. We're aware it's late and you all want to head home. So do we. Maybe assist the employees at the cut-counter instead of yelling at everyone that you're closing and will not be able to help with cuts 25 minutes before the store closes. Don't need the attitude when we're coming to your store when we're in a pinch for a project.
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March 2023 by Melissa Russell
Worst shopping experience ever. 1st time here. As I walked in, a bunch of the shelves are empty, so this store might be closing soon and I know why. I needed fabric, and the associate in that department was never to be found, I had to hunt her down every time I needed help. I'm spending $400 on everything including a sewing machine. After that, I get to the register, where the employee didn't know what the return policy was so the manager(short hair with glasses) down at the other register, while helping another customer was BARKING at me about how they cant return anything opened and there is a $25 restocking fee. I almost walked, but I really wanted to sew. I wont be back. You guys should be embarrassed at the level of customer service provided. Shame on you.
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February 2023 by Sister Linda
Love it! They usually have a 40% off coupon and gives you another coupon when checking out. Staff was patient and helpful. No handicap buggy in store.
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February 2023 by Autum C.
Went in about 5:30pm on a Saturday, everything was either getting put away or set up for Easter. Not much left for Valentines Day despite it being a few days before but what can you do. Random things were kinda everywhere too so it was hard to look in areas where they have smaller items. The bathroom was HORRIBLE. It looked like it had been abandoned and whoever goes in to "clean" it just walks in for 5 seconds then leaves. Checkout took a bit. Not many people in line but it was just one person checking out for a while. Eventually someone came and opened up another register. Good prices and good selection.
