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August 2024 by Demetrius Ramirez
All I can say is you guys really need to hire more tellers to help people because you guys always have a long line!!
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August 2024 by Joe Stein
The staff are incredibly friendly and helpful, but every Saturday, the lines are nearly out the door with only two tellers. Avoid Saturdays if you can, or Golden1, please increase staffing. ?
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August 2024 by Shawna Huson
Lines are unnecessarily long, not enough staff during the day. It doesn’t seem to matter what time we go in, there is always a line. 30-45 min line is not uncommon.
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June 2024 by Jerry Chang
Hate coming here always a long line with 2 tellers only ughhhh
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April 2024 by Margaret Watson
Knowledgeable, courteous, going the extra
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March 2024 by Banana Banana
This is the absolute worst Golden 1 I’ve ever been to. They make me want to go elsewhere. They are slow at helping even when they have cashiers to help they still let only one move the line. They are absolutely no help when I needed help investing my money. Robyn Horrell manages this bank. I just watched her sit at a teller station and just laugh and do nothing when she had a long line of customers waiting. This is not new for this bank but this manager and her managing this bank really needs to get fired.
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February 2024 by ranjila singh
Been in line for 45 min , very slow. Only 1 teller who goes missing from time to time. Line is long more people should be serving. Very slow service
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January 2024 by Linda Xiong
If you’re thinking about banking with golden 1 then FORGET THIS PARTICULAR GOLDEN 1 place. Bad customer service. The management is even worse. The leads clearly don’t have a clue about anything and giving out wrong and false information. Not once but twice now. After I brought up a complaint to the manager regarding my two incident, He turned me away and stood by his leads. I don’t always believe in “customers are right” but in my situation, they were in the wrong. My situation was not solved so I will be bringing this up the HR.
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October 2023 by Steve Gonzalez
If you want to go waste an hour of your life you come to the right place. Always a long line and tellers are super slow. Seriously considering pulling all my money from this place so I never have to come back. Chase never has me waiting this long.
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October 2023 by Waht Yuo Nam
Only had 10 ppl in front of me and waited for more than 40 mins so far as I write this review. Only 2 customers service rep. Smh. Nit coming here again.
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August 2023 by Ron B.
Golden 1 is slow like molasses. I saw at least 3 tellers. No one in line in front of me. After a customer is helped, the teller disappears and another one takes a long time to call me. All I wanted to do was get change.
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July 2023 by Lica W.
Staff is very slow. It takes them forever! The procedures they have in place are terrible. The over the phone customer service says one thing and the branch says another. I will be switching all 7 of my accounts very soon!
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June 2023 by Joe M.
14 people in line 1-2 representatives working the windows what's with the service here?
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May 2023 by Richard J. R.
At one point the line was over 16 customers long. 7 service windows and 2 tellers. Then down to 1. One office with customer. 5 empty offices. This is at 1:55 in the afternoon. This is turning into a regular event. No regard for customers time. Been banking with G1 for 40 years and this the worst. Maybe time for other banking services.
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May 2023 by Ruth G.
I deposited my check in there ATM 5 days ago, the ATM had a green light. It took my check, I went into the credit union the next day only to find out they couldn't retrieve it and said I need to open a dispute with my bank. So I did, my bank said they have been trying to get verification that they have my payroll check and golden 1 is not cooperating. Why would they have such a cumbersome process on retrieving someone's money. I have bills to pay...
