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August 2024 by Alison Smith
Claudia was great, she went above and beyond to help everyone in line very quickly, and made dropping off a package very easy and convenient.
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July 2024 by Justin Clemente
Dishonest.
When dropping off a package for shipment, Don't bother with the drop off box. Hand your package to an employee and get a receipt.
I used a drop off box for a very expensive package and although i had a tracking number the package "went missing". I worked with the manager Paul Maki but he just shrugged it off and paid no further attention to it and would no longer talk to me about the issue.
I believe without a doubt the package was stolen by a FedEx employee.
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May 2024 by Caitlyn Mollow
Wow. I had came in asking if this location sold stamps. The person I walked up to under their breath went “no.” didn’t look up at me or anything. I figured maybe I could ask if somewhere near had them, I got the same, lack luster, expressionless, didn’t look up at me “no.” If you guys expect to be given any level of customer service, this is NOT the place to go.
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May 2024 by Jules
Courteous, clean, quiet. They carry relevant accessories as well as handy books, and guides. They also sell cards and puzzle books. Perfect little print shop for printing or mailing.
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May 2024 by Linda Ligons-West
The perfect place for printing documents and files.
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November 2023 by Elizabeth Zima
Very busy with a line that moved remarkably fast. Clerks were affable and paid attention to detail. Recommend!
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August 2023 by KadaYah Yisra'el (kadahinton)
Friendly staff
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May 2023 by Jai J.
It would be great if they had the supplies needed to ship on hand. Unfortunately they are not organized enough to check inventory and order ahead. This is a HUGE inconvenience for customers. Especially those of us that ship almost everyday. The attitude given by Preetika when I informed her multiple times that she was looking for the wrong boxes was nothing short of appalling. The fact that Angela suggested that I drive across town to another store is absolutely unacceptable. Your location needs to do their jobs more effectively and make sure you have e supplies your customers require. The lack of customer service at this location is not ok. Do better.
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May 2023 by Darrel Johnson Sr.
I went here and had a package sent here, and instead of being helped genuinely, I was told it's not our problem. This is a $1700.00 package that was lost at your location, and it's not your problem. This place needs its theft and packaging protocol reevaluated. When I call to speak to them, the line rings my issue hasn't been resolved it's been two months. I need my issue rectified right away. They have no consideration. it's crazy there, they are in need of new management.
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May 2023 by Allyssa P.
Great service! Just be aware of the passport photos. They're really hit or miss. My husband and I came in and took our photos and it was a nice and easy process. I liked that the girl let us look at the photos too and decide if we liked it or gave us the option to take another. The problem is when we went to our passport appointment at USPS, the photo was rejected and we had to take another one there. Luckily they guarantee a refund for rejected photos. The return policy was also quick and easy.
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March 2023 by Karim Z.
Welp I guess back to ups for future shipping services .Alfredo has no customer experience in this store .. his logic with shipping and company policies don't stand inline with customer values .. tried denying to ship my product.. went to the nearest ups store and they took it no problem .has the proper UN3481 logo and everything he really wanted to upsell me a new box smh
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March 2023 by Caelev Stephan
I need my refund as soon as possible, I was charged 109 yesterday for a service I did not want. I was swindled by the FedEx workers and your expedited service for passports was expressed to me as a way to forego the post office. However, they lied to me and I am irate. I NEED MY MONEY BACK RIGHT NOW THIS SECOND!!!!!!!! RIGHT NOW
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March 2023 by Rahul Nagda
Ellie was amazing. It was an easy process.
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March 2023 by Alisha T.
Do not go to this place for your passport. They have a sign that say expedite your passport but they cannot do anything for you but take your money the minutes you sit down at their computer and fill out the application. You can fill out your DS 11 on the US gov website. My son and I had already filled out his DS 11 at home. We went to the post office, to the acceptance agent to get his passport done but the line was too long at 8:00 am on Saturday March 4, 2023. So, we went to this FedEx thinking they could expedite your passport because they have a sign that says "Business Trip, need to expedite your passport." We asked a lady employee there and she deceived us. She would not answer our questions and said just sit down and fill out the form and you can walk away anytime. She made it so it sounded like she has an acceptance agent at this FedEx store to accept our passport application. No, you cannot walk away anytime because before you fill out the form you have to enter your credit card numbers and they charge your credit card already. Once we got the DS 11 done and paid $128.95, we walked to the counter and asked for an acceptance agent. FedEx did not have one and we were told to go to a notary. We went to Mail & More and the notary person there told us she could not do it. We would have to go back to the post office where we came from, where they have a US government acceptance agent. We got scamped. So I went back to this FedEx the next day asking for my money back and the manager said he could not refund my money. It's through a third party, Rushmypassport.com. How crazy was that? We lost $128 at this FedEx for nothing. This FedEx will not help you but deceive you to take your money.
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February 2023 by Artsylovelylady ..
I went on Christmas Eve. A mentally disabled African American teen was having trouble understanding the price for a stack of papers. He only brought two dollars and he couldn't grasp that the cashiers insisted on $2.40 or whatever measly price difference. The cashiers kept saying, "I can't accept that" or something along those lines rather than explaining the price per sheet and explaining to this mentally challenged man why he didn't have enough. Instead, the woman behind the counter called the police, claiming to feel threatened (the kid was mute, unarmed and docile, he just didn't understand). She demanded on the phone that the cops come right away, claiming the disabled customer was trespassing and might do more criminal acts. That's when I stepped up to the counter and paid the male cashier for the mentally disabled man's paper. The cashier rang it up, told the kid he could have the paper and the kid left quickly and cheerfully. The cashier easily could have covered the difference in tips but he didn't. There was no need to treat a mentally challenged person like that. They were cold, impatient, arrogant and the woman behind the counter acted like she wanted the kid to be arrested or maybe even shot for having trouble processing information without help ... on Christmas Eve! The staff here desperately needs sensitivity training.
