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November 2023 by Ivory Fishel
The staff at Elk Grove Subaru are amazing. They are not like other car dealerships. Isaiah was very kind and patient with us through our car buying process. One of the best experiences we have had buying a car.
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November 2023 by Christina H.
I am never disappointed with the service here at Elk Grove Subaru. They always give me an accurate time estimate and their lobby is comfortable and stocked with drinks and snacks. Omar Gonzales is always very helpful and explains all the issues I have with my car in depth and treats me like a valued customer. I appreciate the ease of communication with texts and emails. I won't go anywhere else.
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November 2023 by Alexis G.
Joe and Craig are absolutely wonderful and one of the nicest car/customer service people I have ever met. Wow! To say we had a wonderful experience isn't even enough. We drove 2 hours way and from beginning to end we were greeted with professionalism and felt like family! We got there at 7:30 and they close at 8, and still managed to stay up with us all night for the perfect mom car for me! I know it's a business, but to feel like your treated with kindness and family goes along way!! Kindness goes along way! They were incredible in helping us get the best deal, answered every question, and helped entertain a busy and tired toddler throughout the whole experience. Craig and Joe are so hardworking and it shows they have the honesty and experience in their dedicated work! I am coming back to get a tint service with them because I appreciated their location. Grateful to have walked in that night and bought with them!
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November 2023 by Patricia K.
I never enjoyed my experience here in the past. They have a new manager, and a new manager of service. I highly recommend the sales person name, Keaton! I found him to be very easy to work with, he does not put shoot toward something you don't want and is very knowledgeable on everything Subaru. I would always call and ask for Keaton before heading over!
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November 2023 by Trina Marlene Baez
Two years ago we would have said that the customer service at Elk Grove Subaru was awesome. I have read some reviews that still have that opinion today. I have had a horrible experience with customer service. The young lady that answered the phones was rather bothered that she had to answer questions and very put out that I asked for a sales manager. It was hard to understand her and her headset kept cutting out. Whomever answers the phones is the first point of contact for your customers. I would suggest having someone that can speak clearly and has had customer service training being your first point of contact. I have asked for two years to have a car that I have never owned removed from my account, yet it is still there. Pick a different dealership my friends. Subaru is a great make of car just pick a better place to do your business.
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November 2023 by Rodney B.
The service is excellence, but try to call them or get in contact with a service advisor or parts is difficult. The phone number listed on Yelp is wrong. I've tried to google Elk Grove Subaru, to get a phone number is was wrong. I had to drive myself to Subaru to schedule an appointment for my Subarus and drive myself back to see if my car is ready. Elk Grove Subaru knows that the phone number on yelp and on Google is wrong, they've decided not to do anything. I advise anyone who owns a Subaru go to another dealership
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October 2023 by Ryan Gillespie
Got a brand new Subaru Forester from this dealership. Most friendly people love to educate you about the vehicle before you purchase it. Answers all your questions Don't be surprised to get the back and forth but that's every dealership at the end of the day. Got a really fair price. Satisfied with my experience with elk Grove Subaru. Make sure to find Anar in my opinion the best sales rep on the block
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October 2023 by Nasrat Ghafoori
I came looking for Prius msrp as advertised but this piece of genius people said no car without trade. They have the car in hand, but they said it’s 8 months Wait for to get the car if I don’t have the tradingtotally ripped off.
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October 2023 by Mary Daly
Overall the sales experience was good, except for what I. was given for trade in value for my pristine car. Felt taken advantage of in that regard, Particularly given what they were selling the same car for. However, the rest of the process was straightforward and above board.
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September 2023 by Vance Regan
It’s been 5 days, and we are very happy with our Outback and heartily recommend this dealer. Our sales rep, Michelle, was a true pleasure to work with- she is very honest and doesn’t hustle the buyer in any way. We chose Subaru after a thorough search of all cars in the class, and found Elk Grove Subaru to be an excellent company.Highly recommend!
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August 2023 by Forrest Williams
My wife and I really enjoyed our experience in working with Gee and Mike in the purchase of our new lease Crosstrek. Gee was very patient and attentive in addressing all of our questions and concerns. We appreciate having him taken the time to assist us.
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August 2023 by Dan Stromness
Salesmen were friendly and very helpful. There purchasing process is streamlined. They were willing to deal and got our car upgraded to CPO status, so a complimentary warranty would be included.The Knight Auto Group comes through again!!
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August 2023 by Tess W.
Yesterday we had a wonderful experience at the Subaru Dealership in Elk Grove! We had been to probably 5 dealerships all of which claim to have cars on their lot and we would get there and they would have 2 with the rest in transit. When we showed up yesterday they had over a hundred new cars on the lot. Deon was our sales person and usually we car salesmen to be very off putting, but he was really great! It was such a low pressure situation which we always appreciate. I also was slightly upside down on my trade in and they worked with me to get top dollar. I believe the sales managers (aka the closer who is always so aggressive) name was Aaron and even he was pretty mellow. Such a wonderful buying experience that I don't think we will buy cars from any other Subaru!
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August 2023 by Cassie H.
The sales team is great here! Everyone is so friendly. My cousin and I bought vehicles the same day. Sam is the man to take care of all your needs!
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July 2023 by Ginger Gilliam
Subaru Elk Grove made the shopping experience for a new SUV not only easy but informative. I submitted my car build online and within an hour I got a call from Curtis in online sales. He was able to find me a SUV in inventory that fit my wants and then some. Customer service is 10/10 and I would not shop anywhere else. **tip I was given, submit an online build or schedule a test drive and you might get lucky with a better deal than just showing up to the lot.
