-
December 2023 by Brian Yerington
Great Jacuzzi purchase and delivery experience! Thanks to Mike who sold us the Jacuzzi at the State Fair, Samantha from the store who coordinated everything afterwards, and the three huge Polynesian men who flawlessly delivered and did all the finishing touches.
-
July 2023 by Karen V.
Sales staff was very helpful and were able to answer all of our questions. Great selection of high-end, quality patio furniture and accessories.
-
July 2023 by Bill W.
The crew that came out and set up were exceptional . Juan the driver, set up the cantilevered umbrella and showed us how it works, its fabulous
-
June 2023 by Amos R.
Walked in looking to spice up my backyard with some new cushions and an umbrella. Corrina was so helpful, she took her time showing me around A1 customer service!!! Thanks Corrina I'll be back!!
-
June 2023 by Anthony N.
I stopped by the Elk Grove location and Matthew was a terrific help! I purchased a Weber Smokefire in 2021 from California Backyard and have already gone through the 3 glow plugs that came with the smoker and he informed me that the Smokefire was still under warranty and gave me a free replacement. I had no idea and he saved me $50! Thank you Matthew!
-
April 2023 by chris c.
Can't say enough about the service at California Backyard. Matthew was amazing - found us seat cushions for all our patio furniture and solved my smoker issue in minutes, a problem that's been brewing for a year now. Amazing service, thank you Matthew!!
-
April 2023 by Paula L.
Great customer Service from all the staff involved in my spa purchase. From the Manager, Sondra Garrity, Samantha (install contact) and the guys who set the spa up. They arrived on time, were very professional and friendly. Answered a lot of questions for me and were very patirent. Moved the spa to the location I wanted. They were just great. I would recommend them for all your backyard needs, especially a spa. You just do not find places of business that put their customers first very often. They do. Thank you all so much.
-
February 2023 by Nicolas O.
I already paid hundreds of dollars for a licenses electrician to come out and inspect it. I called your manager who weeks later has not called me back. Saying, if he was going to come, I would need a specific time so I could have my electrician there too (So they can not just blame each other), and so I am not charged twice. No appointment with a specific time frame was offered to me. Your "electrician" showed up at my house, when I was at work, I did not make the appointment or confirm it. I was waiting for a call ( for weeks now), from your manager, to set up a specific time. And by specific time I mean " Hey, I can be there at 10:00 A.M", not a 4 hour window. I do need to work, I can not just take off the day hoping your electrician comes. So how is this me "refusing him access" ?
-
February 2023 by Trish A.
I had the best experience at this store. This was my first visit to this store. Since my husband has passed away I have had to do a lot on my own. I was greeted by Jen as I walked in the store who was very patient with me and took her time with my request. Jen was very professional, knowledgeable and listened to what I actually needed and assisted me with my purchase. I would recommend this store to whomever may read this and to my Family and Friends.
-
January 2023 by Sarah Eshetu
Kinda pricey buy lots of fun stuff
-
December 2022 by Everett S.
Everyone at this place seemed super miserable and super rude! nobody helped us at all and I asked Matt about a hot tub that I'm going to buy snd he would barely give me the time a day. I'm glad people have choices of who to buy their stuff from because these people don't want to sell their products! the store owner should be aware of the problem at the Elk Grove store because I'mNot sure they are aware.
-
October 2022 by Katen C.
Rude staff. Next time you want to start setting up Christmas early in OCT have some sort of yellow tape to block of the entire area and state no trespassing. Walked in willing to drop some money at this place and started browsing holiday decorations thinking it's ready to be sold but an elder lady staff approached me telling me to get out of area it's not ready nor ready to be sold and wait another week. Walked right out of there immediately. To think I almost bought an outdoor fountain there same time. Oh well your lost of a customer. I could have helped you guys clear out a fountain and bought some expensive holiday items.
-
September 2022 by Jerry Tamburino
Great selection of top quality products and friendly service
-
May 2022 by Dennis H.
Nice enough place to purchase and view things in person. We bought an ultra premium luxury gas grill (Twin Eagles) that took almost 5 months to get. No calls from CB to update the progress unless we called first. Less than a year in, we are in need of service. Apparently, there is only one person who handles this, so you are asked to leave a message and wait for a call back. The DMV model of customer service. This is a $5000+ unit, not something you can find at a box store. Way beyond a Weber or Naploeon. Hand built to order in Los Angeles. I expected exemplary service and responses when buying something like this. Guess I will call the manufacturer to see if they can get a prompt response out of these folks.
-
May 2022 by Matt Farnham
Bought a Green Mountain Grill Trek from them and have had it for three weeks. Everything is assembled properly and we are getting grease down in the very bottom, also cooks unevenly despite moving the adjustable heat guard. We called California backyard and they said there’s nothing they could do about it and they we needed to call customer service. I did so and they told us we were doing things wrong. I reviewed everything and it was assembled properly. Then I was instructed by California backyard to call Green Mountain Grills directly. No resolution at this point, advised to take pictures and send into California backyard. I instead brought the grill into the store and made them get on with the corporate at this time I said all they can do is take pictures and send them into the company to see if is a defect. As of right now I’m standing my ground and sitting in the chair and I told him I’m not leaving until I get a refund Worst customer service I’ve ever had! Thanks for nothing Sandra Dee and Green Mountain Grills.. update…. We had to get to the point of tell her that we will sit out here all day tomorrow with a sign to deter customers from buying from them. And just like that she said I don’t wanna deal with you anymore and you’ll get your refund!
