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June 2024 by Taylor Janowicz (7ftofFitness)
Bree must have spent 30 minutes outside with me last week in the hot Sun trying to replace my battery. She went above and beyond, the battery was really corroded and wouldn’t come out. She even brought me out a water. She was awesome, got the battery replaced and tested and sent me on my way.
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June 2024 by Gerardo Galeana
Excellent ? service
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May 2024 by Matt Reynolds
Bree helped me out with a battery issue tonight. There was ten people in line and she went above and beyond to help me out. Really hope a manager sees this and recognizes how hard she really works to help people in a desperate way here in Elk Grove. Will be coming back for excellent service.
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May 2024 by D W
Employees should be Knowledgeable , Professional of Good Character, Appropriate in Language Dress and that is Not what is happening there anymore in general.
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March 2024 by Kim B.
Nice place good prices friendly guys need a bathroom there for customers good location
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March 2024 by Matthew Trevino
Good overall place. Older guy that works there seems to always do the least.
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February 2024 by Brent Ward
Great place for auto supplies. Great service too.
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February 2024 by Michael W.
This AutoZone Auto Parts in Elk Grove has most of the auto parts and car accessories in stock. The employees are knowledgeable and ready to help. The store layout is simple and easy to understand. A lot of parking spaces were available in the parking lot when I visited the store. The area looks very safe too.
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December 2023 by William Madison
Awesome staff!!
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November 2023 by Raven C.
Excellent service l! Helped me find just what I was looking for. the manager was fantastic this evening 11/12/2023
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October 2023 by Chris G.
Came in this evening for radiator flush. Armani tried to help. First told us that the safe was open. Then was very rude to my girlfriend when she was asking for help. Next he was on FaceTime with someone as well as vaping in the store. What a d***! Very rude about everything. Should not be working here.
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September 2023 by John Alford
That always need to order my parts.Update I was in here earlier today and the music that was on was dropping the N bomb like it was going out of style. I'm not sure why an auto parts store would be playing this kind of music.
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September 2023 by Vu N.
Had a great experience there. I needed to change my battery on my car. They were able to pull out the old one and put in the new one. On 15 minutes I was back on the road. Definitely recommend. Sorry I didn't get the guys name who changed my battery.
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September 2023 by simon vickie
If I could give a --500 star, I would! Today I had a terrible experience with an employee who identifies himself as the store manager, Tym who went out of his way to NOT Provide me with ANY SOLUTIONS to replace a $250 battery purchased less than a month ago, still under warranty. Lenny, who's shift ended assisted me with verifying the battery was replaceable. He confirmed my purchase by looking up my phone number and confirmed the battery was in stock. He then asked me "Will you need help installing the battery?" I said YES PLEASE! I previously explained to him my husband was a truck driver out of State which is why I was handling his replacement. Lenny advised me he would have Tym assist me and that WENT LEFT as soon as he walked out the door. After looking up the acct information Tym's exact words were " Is that a BMW? - you can imagine my concern with the car model right in front of his face on the computer screen! His next question was " Is that the one with the battery in the trunk under all of the stuff?" I looked at him wondering how he could be a store manager if he was not aware of such basic information, so I advised him Yes that the battery's are typically in the trunk, however not sure what he meant by "under all of the stuff?" He immediately advised me he CANNOT HELP ME because he was the only person in the store and could not leave it to install the battery. I asked him why not, as I was looking at an employee stand right next to him. He advised me one person in the store is a liability and he could not help me.I reminded him that the Lenny just advised me he would be able to assist me, now her cannot? Tym then said it will take too long that takes about 45 minutes to install to which I responded OK. I then advised Tym I did my homework before I visited the Auto Zone website and confirmed the two most important things to me 1. The 90 warranty on batteries. 2. Installation of the battery which reads they will install if you purchase with them. I explained this to Tym the store manager who insisted AutoZone is a DIY company. I ask how is that possible when Lenny just ask if I needed assistance installing the battery. I finally asked what he COULD DO to help me all I was getting is what he CANNOT DO. Finally, the employee who was present and assisting customer said to his MANAGER " Why don't you call (he said the store name or number) they may have the staff to help her!" I said now there you go, your employee is looking for solutions when all you want to do is not help because you are too busy trying to exert your power and allowing your EGO to lead you. He did not like that, he immediately told me HE WOULD NOT CALL the other STORE or find out if they had a battery. I asked him are you serious? I am a customer asking you as a store manager the representation of AUTO ZONE to help me and you are refusing to? He said YES! I said great I will include that in my letter to the organization you represent. I then asked for the store name and number he would not give it to me, just turned the computer screen in my direction. I called the store, who indeed had the battery and the staff to help. Guess what, they never mentioned the time to install as an issue nor staffing!! Now it gets better, someone at the other store location saw my name on the account or caller ID and said is that "Vickie Simon" my old manager- YEP I manage a call center of 54+ employees and would never handle a customer the way Tym handled me. I explained my experience aka NIGHTMARE with Tym to employee at the other store location. Let me be clear I am not playing victim at all, I am very direct and don't sugar much. Tym was so upset with my recap of MY EXPEREINCE with him, in the middle of helping a consumer her began to yell, YOU ARE NOT GONNA TALK ABOUT ME IN MY FACE! I reminded him this is my experience and I have freedom of speech so unless your are asking me to leave the premises, I will continue to discuss the experience with you! I have
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July 2023 by Erick P.
I bought a part that was coming from another location and called later in the day to see if it arrived. On two separate occasions I called to ask if my part arrived and both time I was out on hold for 15 minutes before hanging up and calling again. Needless to say I still don't know if my part arrived because I haven't been able to speak with anyone regarding it. And people wonder why retail stores are going out of business and choosing to buy online. I could have ordered the part from China and received it before someone at this location picked up the phone to answer a simple question.
