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January 2024 by Deanna Odle
Great customer service
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November 2023 by Farzin - Seyed Lavasani
On the Google map mentions that Walgreens’s Pharmacy is closed at 9 p.m. They close at 6 pm every 7 days of the week.
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October 2023 by Greg Niemeyer
No problem picking up what I needed, friendly staff, no lines.
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September 2023 by Averie Cohen
I never post reviews but this pharmacy really rates one if it saves someone else from the experience I had. Absolutely horrible, inept pharmacy. If you have Covid, do not get your Paxlovid prescription filled here. They don't answer the phones and the only callback I got from them stated (erroneously) that there was a problem with my insurance (Medicare + secondary) and they couldn't fill it. It took 24 hours and many phone calls but I finally got it filled at Costco (with no insurance issues). My father was a pharmacist with a "real" drugstore (and free delivery) so I know what they should be like ("used" to be like). This is just dismal. It should be closed down. Go anywhere but here, even if it's a further drive.
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April 2023 by Van N.
I came to pick up the medicine. The hour sign from 9:00am to 6:00pm but I came at 5:27 pm the staff said closed and refused services me
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March 2023 by Kevin K.
This location is terrible. The pharmacy is poorly managed, they always seem to have trouble ordering the most commonplace prescriptions, they staff seems annoyed that they have to work and seem underprepared to field questions from customers and explain nuanced benefits issues to customers that have trouble navigating the complexities of the broken US healthcare system. Also, their drive thru window is always closed....probably because they can't find anyone to work in this dump. Get this, they CLOSE the entire pharmacy so the pharmacist can have lunch and are now closed on weekends! I was told they only have one pharmacist who has to be onsite in order for the pharmacy to be open. Given that Walgreens Pharmacy profits are 60% of their total business and the CEO makes close to 30 MILLION per year, you'd think they could manage to hire additional pharmacists so the business could stay open during normal hours and service the customers who keep them in business. Lastly, there are seemingly endless options to get your prescriptions so why would you support a business who clearly does not value their customers or their employees? I will be moving my Rx's to another provider!
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March 2023 by John Dishong
Excellent staff at the pharmacy. The reason for the one star is the company cutting off NEEDED staff.
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February 2023 by Gurshan S.
People are nice here, but the lines are insane the wait times are 30 + minutes & extremely understaffed!
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January 2023 by Bellboy B.
3 months age I went to pick up several prescription medications and was told the pharmacy was closed. No one could tell me if I would be able to get my medicine or when the pharmacy would reopen. They said I needed to contact my prescriber for new prescriptions. 3 different doctors, I changed to this Walgreens on San Pablo Dam Rd. and received my meds. Now 3 months later, ordered 2 more 3 month supplies and one was filled and the other was cancelled after I received a phone call from a rather rude person telling me they would not supply my meds because I wasn't their patient. I'm locked into Walgreens because of my choice of plan D which Walgreens is the preferred provider. I cannot change it until next year. Changed back to my original on San Pablo Ave. but they haven't stocked my meds since I had changed locations. Some proper communication would have been nice.
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January 2023 by Maria Khawar
So many options for valentine gifts and chocolatesCustomer service is good in cash registerButIn pharmacy so rude staffMedicines delivered time taking so longAlways say it take 30 min but in actual it take up to 1 hourAlways have shortage of medicinesDrive through service available for pharmacy but sound system is so low and time consumingThe store inside is also always messyAnd when you ask some help for finding something for staff they always said I’m just stocker here so I don’t no let me go and grapped some help but no one can come and helped you
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December 2022 by Mario H.
Wow 37 minutes on hold for the pharmacy.... And still never talked to anyone. Pathetic.
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October 2022 by Jose E.
Would give zero stars if I could : this is for the pharmacy. I had a massive transplant surgery In February and have been in recovery ever since. The healing time frame for this surgery is a year. Since I've been in recovery I've been having to take hydromorphone, after being on it for so long I still have to continue to take it because it isn't safe to just come to a complete stop because I'll experience withdrawal. I'm slowly being tapered off, but there is a specific staff member on the pharmacy team that ALWAYS gives me a hard time about my medication and is ALWAYS in my business questioning why I picked it up elsewhere and more than that. Clearly I picked it up elsewhere because they didn't have it in stock. She treats me as if I'm a drug seeking addict, which is not my case. I'm a very sick person and wish she'd treat me just like any other sick person picking up their medication. It's the tall skinny white lady (she's the only one that fits that description there..On top of that they are super understaffed to the point where they don't have the common decency to say "please hold" when they pick up the phone, they'll just continue to pick up the phone and put you back on hold until they feel like helping you. I will say Jessica is super friendly, knowledgeable, and helpful. So the star goes to her.
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October 2022 by Isabel M.
My review is mainly for the pharmacy. Last I went in person they seemed really understaffed for the type of volume they get at this store. In addition my call ins keep getting hung up on. Its very frustrating. I have officially requested a change in pharmacy due to my poor experience. The staff there in itself are friendly as a company I dont think they are getting the appropiate support in staffing a call centers. Retail side my experience has been much more pleasurable.
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July 2022 by Linda M.
This Walgreens needs more personnel. The pharmacy has weird hours with limited staff, the drive-thru pharmacy line is always backed-up. Management needs to get their game together and make this Walgreens be convenient for the customers. I waited over 4 days for my medicine to be ready. This is very inconvenient for a sick person to be waiting for their meds. Poor poor customer service
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June 2022 by Fadel Hamed
The incompetence of this walgreens pharmacy is criminal. Never again. These types of businesses need to be forced out of business.