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February 2024 by Tyra C.
Before I came, I did look at the review because you know yelpers... you. are. always. right. Pros: The bank has been reading the reviews and has changed staff and now they have a parking attendant out there to keep the parking spots secured. I usually go between 11 AM- 1PM. It's rare that I'm in the bank for more than 15 minutes. The line is never long and there are usually two tellers there. I know I read a review regarding "small talk" (which I also hate) and guess what...none of that. Professional, direct and straight to the point. I'm here to either deposit money or take it out, nothing more nothing less. Con: Why do they have 6 teller windows and only 2 tellers at all time? I don't know either. The parking attendant is giving "creepy vibes" like why you are staring at me when I'm trying to park in front of Wells Fargo. I never get to park in front of Wells Fargo because they have placed cones there that state: "Parking for Wells Fargo customers." How am I suppose to park in the parking spot, if you have a cone in the middle of it and a creepy man standing there staring me down. Can you say awkward. Because of this, I give 3 stars. But I will be back. No one will stop me from handling business.
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September 2023 by Francia T.
This was the most helpful location after me going in person to the Inglewood branch and not being helped. Spoke with the manager over the phone about a letter I needed to prove access for my business and they helped me right away as soon as I got to the location. Very kind and helpful and organized.
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January 2022 by Allie P.
Usually busy during lunch time. I don't like waiting in lines for too long. This location also shares a parking lot with The Habit and Walgreens which you'll be lucky if you can find a spot (even with the dedicated WF spots).
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January 2022 by Alex M.
Unreliable bank hours. Seems to be randomly closed whenever i need to actually go inside the bank
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September 2021 by Ryan F.
Stephen was the most helpful person I've ever worked with at a bank or in customer service. My wife and I were in a tight deadline to get an auto loan approved and while the corporate office mailed a check, I needed a paper check that day. Stephen stayed in the office with us contacting everyone needed and got everything done for us asap. Excellent service, thanks again Stephen!
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November 2020 by Jack S.
I have been to dozens of Wells Fargo branches in my life, but by far hands down this is literally the best one I have ever been to. Not all Wells branches are created equally. Maybe I'm just lucky, but the customer service for me has been above and beyond. I've been coming to this branch now for over three years. I never have more than a five minute wait to see a teller, I've never had to wait to see a personal banker and anytime there is a problem they resolve it on the spot. I live part time in Torrance and part time in Santa Monica. I have literally driven from both places specifically to come to this branch. The level of personal care at this branch is literally better than the branches in more affluent areas!
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July 2019 by Mary Kay K.
Had a fantastic experience at this bank two days in a row, they will be my new "go to" branch! Criss took me right in without an appointment for notary service, as she happened to be available. Unfortunately I needed to have a form re-done the following day and Toni was also amazing! They work very well as a team and are very customer service oriented.
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April 2019 by Kendall C.
I've had nothing but great experiences here. The team is always very fast and polite. Donna and Francisco specifically have both given me outstanding service!
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December 2018 by Shauyan S.
45 minute wait to replace a debit card. Horrible customer service bankers were very rude.
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December 2017 by Emily K.
Unwelcoming Wells Fargo. They need to reevaluate their approach to customer service, not sure whats going on, but its been like this for at leat 2 years. There are excellent Wells Fargos south of this location in Manhattan Beach. I only go here if desperate. Parking can be difficult, but attendants are very helpful (5 stars for the attendants)
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September 2017 by Ana S.
wellsfargo sucks... please don't waist your time opening a account over there. and you wonder why they have lawsuits.. smh don't go to wellsfargo...
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September 2017 by Barbara P.
The business specialist is rude not a friendly person she needs to work in the back where she isn't seen. She has no customer service etiquette.
