Rite Aid

Most Recent Comments

• May 2024 by Dawson Sanders
  (re pharmacy) If your medication is important, avoid this pharmacy at all costs. The level of incompetence is staggering.
  
  The second (and last) time I used this pharmacy was not dissimilar from the first. After twice being notified that my medication was ready only to come in and find it was in fact not ready, I came in a third time and they said it was filled but they had “misplaced” it. I waited 30 minutes while 3/4 of the staff dug around for it and eventually just had my doc send the script elsewhere.
• January 2024 by Roubina T.
  We've been going to this Rite Aid Pharmacy for a long time & never had a problem. Today I went to pickup a prescription in the early afternoon & the cashier at the pharmacy was so rude & she had NO Customer Service skills. She really had an attitude & when I went to the window she looked like she was not having a good day. When you work with customers you need to show that you do care a little bit specially being at the pharmacy. Not sure what happened to Joy, who was there most of the time & she was such a "Joy" when she spoke & asked for info about the patient picking up prescription. Whoever this person was she needs to chill & be more caring with customers. Management needs to discuss this issue with them. Sorry I didn't see her name to mention here. Very disappointed.
• December 2023 by kate mills
  Manager Jaylan is very nice, as are employees Judit and Kayra. Thank you!☺️
• November 2023 by office Donna Richey
  Horrible Service !! We are calling from a doctor's office in attempt to call in a prescription for a patient and I was on hold for over 30 mins called on other phone lines and got hung up on . Called the next day for the same prescription and no one is answering , and when they do they just put me on hold .
• November 2023 by Jason D.
  The reason you're losing customers is because you're literally twice as expensive as everyone else and you piss off your customers. If an obviously 40 year old wants to buy NyQuil and doesn't have ID on them and you turn them away because it's "your policy" they'll just go buy it for less at Walgreens because they at least have logic. Shove your policy where the sun don't shine.
• November 2023 by Jeff B.
  (Shopped 10/31/23 TU @ 3:30pm): That's right... they aided in my parking dilemma, but I did buy something! I happened across Rite Aid's El Segundo's Grand Ave. location because I couldn't find parking in the area to meet some friends next door at The Standard Station Sports Bar & Grill, and my Catholic guilt got the better of me. I always made it a habit whenever I parked at a business I initially had no intention of visiting, I would go inside and make a small purchase as a sort of "payment" for parking on their premises. Now that my conscience was cleared, I quickly reflected on the company's recent bankruptcy filing news. The company that took over Thrifty's decades ago was now on its seemingly last legs. I've had fond memories of both companies, so this visit was kind of bittersweet. Was I all right with this particular location before its demise!? PURCHASE Resse's Pretzels Miniature Cups 9.9oz Bag ($5.99): I was a fan of all the yummy sweets throughout the Reese's brand, so when I saw this in the nearly-empty Halloween candy section, I grabbed it because it sounded good and it was the last one so it looked sad there all by itself. Once I finally tore this bag open and shared it with my friends, each tiny cup was packed with crunchy pretzel pieces covered with smooth peanut butter and delectable chocolate. It was as good as expected - yummy! SERVICE Because I had no idea what I was going to purchase before I entered, there was no need for any customer assistance. As I whizzed through the store, I came to the candy aisle and my decision was made. I quickly went to the self-checkout counter, paid, and I was out the door in minutes. I saw one employee serving Thrifty's Ice Cream, one cashier, and one other employee stocking the shelves. All was good! PARKING (FREE) Located within the Grand Park Plaza, they were on their own standalone corner and had their own private lot with a ton of spots - 'nuff said. ATMOSPHERE, DÉCOR, AMBIENCE A medium-sized building that was clean and organized inside with easy directions and labels for each section along with spacious aisles. The pharmacy was at the very back, the refrigerated and frozen coolers also along the back and side walls, the ice cream counter up front close to the registers, and a surprisingly assorted well-stocked liquor section. A decent amount of natural lighting came through the front glass windows and doors while plenty of soul-sucking fluorescent electric ceiling lights covered the rest. I didn't recall seeing any TVs but Top-40 music played in the background. ATTIRE Totally casual, so I would normally be in a t-shirt, boardshorts, and flip-flops. OVERALL El Segundo's Grand Ave. Rite Aid location was perfectly fine for my needs although probably wholly not theirs. On my quick casing of the joint, everything was kept clean, organized, and what you'd expect from any other Rite Aid if you've ever been in one. And, they still had Thrifty's Ice Cream, so buy it now while you could! Honestly, I had no idea how long this location would be around since the bankruptcy, so I wished them the best. The prices may be a touch higher due to convenience and economies, and you may not find all the brands out on the market but possibly lesser-known ones. I found very good value based on the prices, service, and experience noted above (TOTAL paid experience was around $6.00 BEFORE any discounts and/or tip). And, they accepted my credit card of choice... AMEX! 4.0 STARS
• October 2023 by Rocio C.
  Worst customer service. Asked for help finding an item, the lady with a tight ponytail acted bothered by it and walked me to an aisle and pointed far off and said "that's what we have." When I told her that was not the brand I was looking for, she called someone else and that person never came. Why work retail if you're not willing to assist customers? Never coming back to this rite aid.
• July 2023 by John F.
  Selection of ice cream seen in the pictures. No line to get ice cream which is a good thing. Original flavors to choose from.
• July 2023 by Wesley Harper
  Natalie was a pleasure to work with! Her customer service skills are unparalleled and I appreciated her hospitality. Thank you Natalie for the 5 star experience :).
• July 2023 by Kaylee Woodall
  Natalie is the best employee ever!!
• June 2023 by Absolutely Fabulous
  I am reporting that a male Hispanic manager was very rude to me today, Saturday, May 27, 2023, in the Rite Aid at 220 East Grand Avenue, El Segundo, CA 90245.The manager was ringing up some items at a cash register when I asked if a code is required to use the restroom.  He said he would have to open it for me, and I said you're the only cashier with people waiting.  The manager proceeded to walk toward the restroom as I asked why customers can't use the restroom on their own which was previously permitted.  The manager coldly replied that some people steal, and I asked what using the bathroom has to do with stealing. THE MANAGER REFUSED TO TALK ANYMORE.  I commented on his rudeness, and he coldly told me to tell corporate - which I am doing now.  Although a middle-aged Hispanic female employee was very nice to me today, the younger Hispanic male manager was a jerk to me!PLEASE DON'T HIRE RUDE RITE AID EMPLOYEES, ESPECIALLY MANAGERS!  IF THEY WON'T CHANGE THEIR BEHAVIOR, THEY SHOULD NOT BE ALLOWED TO KEEP WORKING AT RITE AID.  SIMPLE AS THAT.Thank you.
• May 2023 by Beckett Maupin
  I am reporting that a male Hispanic manager was very rude to me today, Saturday, May 27, 2023, in the Rite Aid at 220 East Grand Avenue, El Segundo, CA 90245.The manager was ringing up some items at a cash register when I asked if a code is required to use the restroom. He said he would have to open it for me, and I said you're the only cashier with people waiting. The manager proceeded to walk toward the restroom as I asked why customers can't use the restroom on their own which was previously permitted. The manager coldly replied that some people steal, and I asked what using the bathroom has to do with stealing. THE MANAGER REFUSED TO TALK ANYMORE. I commented on his rudeness, and he coldly told me to tell corporate - which I am doing now. Although a middle-aged Hispanic female employee was very nice to me today, the younger Hispanic male manager was a j*** to me!PLEASE DON'T HIRE RUDE RITE AID EMPLOYEES, ESPECIALLY MANAGERS! IF THEY WON'T CHANGE THEIR BEHAVIOR, THEY SHOULD NOT BE ALLOWED TO KEEP WORKING AT RITE AID. SIMPLE AS THAT.Thank you.
• May 2023 by C T.
  i get followd by the rite aid worker with a tight ass pony tail, and glasses. she follows me and my kids around anytime we're in here. maybe because theyres a lot of kids who usually come here and have did things. but i dont appreciate this. just today, there was a really long line that nobody could tend to becauze she was following us. she was supposed to be doing a job at the register, and shw wasnt. thwrefore it was an unnecessarily long line.
• April 2023 by Stoopid Six
  They got it all!I'm most impressed with their random Garden Section. Always sales and great selection....in a drug store! They also always stock Combos....a perfect snackGreat Ice Cream selections and BIG Beer, Wine and Liquor section. And the Pharmacy side has all the stuffStaff is always super nice and welcoming
• March 2023 by Stoopid S.
  They got it all! I'm most impressed with their random Garden Section. Always sales and great selection....in a drug store! They also always stock Combos....a perfect snack Great Ice Cream selections and BIG Beer, Wine and Liquor section. And the Pharmacy side has all the stuff Staff is always super nice and welcoming