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December 2023 by K A.
I stopped by to get an estimate for a small repair and was told I needed an appointment. Their first appointment was in two weeks. What a joke. I went to El Segundo Auto Body and walked out ten minutes later with an estimate. They also did an excellent job on my car.
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December 2023 by Sean P.
I found Fix Auto through Tesla because I needed an estimate for a scratch on my car. They were extremely professional throughout the entire process. I called to make an appointment and they asked me to stop by the same day. Ana looked at my car and offered to buff out the scratch for free! My Tesla looked like new again and I was in and out in less than 30 minutes. Their service is top notch and I would highly recommend them to anyone who lives on the Westside or in the South Bay!
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December 2023 by a m.
Fantastic bumper work and the process was so simple. I can't speak highly enough of the integration with our insurance company and Enterprise rentals literally made it a one stop shop.Thanks to Monica F, who was responsive to phone calls/ emails. She was knowledgeable on the work involved. I tracked the car as it went to the Jaguar dealer for sensor testing and J&J was able to return the car to me the same day it passed. My iPace came back as good as new. Many thanks!
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December 2023 by Calvin T.
Want to comment on the professionalism and the service provided by Jim and Jack body shop. Hit a curb on my Rivian R1s and front suspension replacement was needed. Jim and Jack was the certified repair shop for Rivian in the area and I was fortunate they were the one handling my repairs. Shout out to Alex, who's the guy handle my case. From when the car was towed to the yard, Alex was very professional and honest to me on the whole repair process and how long it would take to get the job done, taking into account parts issue from Rivian, etc. I mentioned to him that I really needed the car back a month earlier due to scheduled trip with my overseas friends, he said he would do his best to accommodate my request. Throughout the entire process, Alex was able to update me on the progress, including the insurance claim process, the parts situation, and the repair itself. Sure enough, the car was fixed 3 weeks ahead of schedule. They done a great job with the repair, paint job was nice, and it rides like nothing had happened to the car. Thanks Alex, for helping me get through this unfortunate event. You guys are awesome.p/s the place is so clean, you don't feel like going to a body shop!
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November 2023 by Juancho C.
Monica Frausto is the BEST. Very random. My nieces AirPods fell into the side panels of my car. She only had it for 3 days and I felt so bad not trying to get it back for her. I went on YouTube and all to try to research about how to get through that side panel because it already might be on the wheel well. I asked for advice from Monica Frausto on how to get it out of there. She helped us get it out from under the panel and made my niece very happy! Very compassionate and caring. She really earned my future business and made my nieces day. Thank you, Monica Frausto!
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November 2023 by Robert B.
If you have a Tesla in need of body work, this is the place to bring it. After my accident I consulted with Tesla on where to get it fixed and this establishment was on their list. My neighbors also recommended this place as well. After getting my vehicle back, I cannot tell that it was ever in an accident. Plus I received regular updates on how things were going and they were able to return it to me ahead of schedule. I would definitely return here if this happens again.
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November 2023 by Dwain T.
Absolutely love this business. They are so professional. Particularly general manager, Francisco and customer service representative. Monica Frausto. I had a small rust stain on my car and they buffed it out for free. Got to it right away and we're very pleasant. I've used them before for major repairs on another car, and I've always found them extremely professional, and willing to send everything through insurance.highest possible recommendation. Thanks Monica!
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November 2023 by Shuning L.
My Tesla was hit lost a piece. It's a minor thing but still need to be fixed. I came here and Richard is the inspector. He helped me and fixed the missing part in 10 minutes. It's unlucky to have an accident but it's lucky to get a body shop who can give you convenience to spend their time for minor things. Thank you Richard!
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September 2023 by Marizon T.
All employees are so rude. When you call them the ladies answering the phone don't even let you finish what your saying and just transfer you to different person. Poor customer service.They fix the car tooooooo long. They will tell you the parts are there, that they are just painting it but when you ask them when it will give you roughly almost a month.
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August 2023 by D Queza
Great service, communication, and shop is really clean!Service: Body & Trim
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July 2023 by Mike T.
Many thanks to Abel for helping me out. I came for an inspection to have a long scrape on the door estimated through insurance. To my huge surprise Abel said they would be able to fix the scratch for free! I then showed him another issue I had and he explained to me that they would be able to fix it by just polishing. And guess what, that would be free as well. Thank you Abel for all your help and professionalism. You took the time to explain everything and walk me through the entire process. You made my week and I will definitely come back for any future repair work.
