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March 2024 by OG Mister G
Mark is a ROCKSTAR.5Star customer service, fast, smooth and seem less.
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March 2024 by pamela horacek
I just signed up with Extra Space Storage and will start my rental in April. I had a very nice gentleman, Kevin to help me on the phone. I found his suggestions and direction very helpful and he was very patient with me since this was a new experience for me. I have not been to the storage location, but I picked El Segundo since it is a nice area and little town.
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March 2024 by I AM A VIKING
Mark is GREAT CUSTOMER SERVICE. He made things so EASY
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March 2024 by Cam Miles
Excellent website to choose unit, set up account and pay. Then my u it was ready, clean and with my new lock waiting for me!
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March 2024 by DarLT
I had not previously ever used a storage facility. I selected this location because it was conveniently located, appeared to be very clean, well lit, and the Assistant Manager could not be more professional and pleasant. However, the security of this facility is what is most important to me (and the primary factor for me choosing this facility). The Extra Space Storage website, and the specific website for this location express how important the security of the items are to the company. The site specifically mentions "sentimental" items. As I have learned from reading so much about storage facilities, they basically take no responsiblity for the items stored.This is directly from their website -- still posted to this day:"When storing valuable or sentimental belongings in self storage, you want to know that they’re safe. At Extra Space Storage, we strive to provide a safe storage environment and peace of mind for our customers by utilizing the latest security features."With the above type of advertising on their website, one gains some confidence in this company's concern for security. Just about all my personal items I entrusted to store them at this facility. These boxes included so many items, to include from my nearly 30 years of military service.For the first five years and two months, the only issue I had was when the facility was painted. Clearly the painters did not properly seal off the gaps between the door bottom and floor as I discovered considerable white paint dust on my boxes. During that time, the price of the unit was frequently raised, and I continued paying as required, without complaint. However, sometime between the five year and two month mark to the six year and eight month mark, my unit was burglarized. The combination lock, which I had purchased from Extra Space Storage upon first renting the unit (in part, due to a misplaced trust in the product the company was offering) had been manipulated at the bottom. Upon attempting to open the lock, the rolling numbers would not turn. Even at that point, I simply could not imagine that someone had burglarized my most important possessions. The Extra Space Storage employee cut the lock after I signed the authorization, the door was opened, and I was shocked (devastated) to find that all my boxes were not only in different order than I had placed them, but I immediately could see that many items and storage bins were missing. One large storage container contained so much sports memorabililia with so many old mint condition sports cards (to include some tremendously valuable rookie cards). The other storage bin contained both sentimental and valuable items to include every single photo I had from early childhood until the modern digital time.The Police Officers with El Segundo Police Department were truly professional, and took a report. Most importantly, they expressed sympathy for all that I had lost. Although I completely feel that I was naive to ever think all those items were safe at this facility, I was assured by the El Segundo Police Department that I am not alone in having been burglarized of very valuable items at these storage facilities.As I was recently reading the reviews on Yelp, I was surprised to see others who have been burglarized at this facility. To include many years ago. With that type of record, I am surprised that the company has not implemented more effective security measures.
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March 2024 by carlynn c
Irene & Mark were very helpful! I had my storage for 2 years & never had any problems. Everything for me was an easy process. I highly recommend using this business for your storage needs. :)
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March 2024 by John Leone
I received outstanding service from Mark at the Extra Storage Space in El Segundo CA. Everyone one there treated me well.
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March 2024 by Johnny Sturgis
Airleen, Mark & Lisa are by far the best employees ever. I've been with Extra Storage in El Segundo now since 2002 and have been treated very well. I will continue to use and recommend them to all my friends. Thanks again to Airleen, Mark & Lisa.
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March 2024 by michael borter
Mark and Irene were super helpful. We rented a 5x15 unit online to store a 11’ long 2’ diameter tube we use to store large, unstretched canvas paintings. There was no way to get the tube into the storage unit, so Mark transferred us to another unit that was easier to access from the street and a cinch to move into. This is the place y’all.
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March 2024 by Brooke Taylor
Extra space storage always gives me the best service every time I call both Irene and mark are both so informative and over extend there help
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March 2024 by Alex Minassi
I've rented 3 storage units through Extra Space Storage over the last year for various needs, and everything has been great so far. The team is very helpful (I've worked with Irene and Mark so far) and they are always willing to assist. Thank you Extra Space Storage! I highly recommend the El Segundo location for all your storage needs!
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March 2024 by KM
The facility is clean and secure, and access is easy especially the drive-up units. I needed to make some changes with my particular unit and Mark was exceptionally helpful and went above and beyond to get me squared away!
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March 2024 by Edward J. Beauchamp Mendez
Came into the office and Robert and Aireen were kind. They have treated me well and made me comfortable storing my bike. Robert answered all my questions!
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March 2024 by Natalie Conde
Irene was so helpful in answering all my questions and my concerns. Thank you so much
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March 2024 by Joy Ray
I used this storage facility for a few months and found it to be convenient and clean. Staff were friendly and helpful. Generally it was easy to get a good parking spot and a rolling cart when needed. I would use again if I needed storage space in this area.
