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February 2024 by Craig Baylis
I have rented with Enterprise's competitor, AVIS primarily and secondarily Enterprise for almost 20 years; mostly for business. Our vehicle was assigned by our insurer to Fix Auto at Jim & Jacks for repairs (we were rear ended by an uninsured motorist). We rented a Tesla Model 3. Let's just say we had a technical issue with the vehicle; we contacted roadside assistance. Regretfully the assistance we were assured by RA was somewhat of an inexplicable debacle. But it has not defined our experience. The vigilance of the manager at the El Segundo location actually shaped our experience with unspeakable favor and a commendable brand of customer service that arrived at a crossroad of above and beyond. Salvador Martinez is his name. His efforts to 1.) get to the bottom of our technical issue and 2.) ensure that we were no further inconvenienced by RA, which he has no jurisdiction over beyond the mutuality of the Enterprise brand. My Wife and I were deeply appreciative of his persistent follow up and follow through, as well as his insistence on an immediate resolution. This is the kind of experience that converts clients. We are personally thankful for Salvador and appreciative of Enterprise for their ability to identify, and equip professionals like the entire staff at that particular store with the skill and tools to provide a facet of service that will always be the better framing of a product. Thanks Salvador.
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February 2024 by Chris Jones
Expedited and friendly service as usual. It’s my go to rental spot.
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February 2024 by Andrew Hilton
Excellent experience. Super helpful staff (Kyle I think) upgraded me to a fantastic car. Wouldn’t hesitate to use again.
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February 2024 by DJ M
The team at Enterprise Rent-a-Car in El Segundo, CA is incredibly friendly, professional and efficient. My rental started with Kyle, the rental agent who took extra care choosing a great vehicle for me - one that was economical on fuel, clean and just the right size for my needs. Llazar, the driver who transported me to and from the repair facility was very friendly, professional and considerate of my time schedule. The whole rental experience was easy and enjoyable. I highly recommend Enterprise Rent-a-Car - especially the 310 E Grand Ave location in El Segundo, California.
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February 2024 by Deb M.
The team at Enterprise Rent-a-Car in El Segundo, CA is incredibly friendly, professional and efficient. My rental started with Kyle, the rental agent who took extra care choosing a great vehicle for me - one that was economical on fuel, clean and just the right size for my needs. Llazar, the driver who transported me to and from the repair facility was very friendly, professional and considerate of my time schedule. The whole rental experience was easy and enjoyable. I highly recommend Enterprise Rent-a-Car - especially the 310 E Grand Ave location in El Segundo, California.
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February 2024 by Andy Agosto
Check out - El Segundo storefront locationComplete zoo because of car shortage at LAX. Staff were friendly, efficient and literally ran to get cars as fast as possible. Great job!Drop-off - Ventura S. Victoria Ave.Have been here several times. Staff always professional, courteous and very customer focused.
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February 2024 by Ben Kent
Fast and convenient alternative to renting at the airport. Kyle in particular provided great service and made the process quick and easy.
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February 2024 by Guruvishnu
Very good service
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February 2024 by Tiki Hut
Best rental service I've ever had.
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January 2024 by imani
Enterprise as a company has always been my go-to for rental cars and this location did not disappoint! The staff couldn't have been more friendly; from the associates I spoke to in person, to the employees that answered when I called over the phone. Even the drivers who were more than friendly on providing me a ride to the auto body shop where my car was being held. The rental process was smooth and fantastic and it makes me all the more certain that I chose right in where I get my rental cars from!
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December 2023 by Jennifer H.
Worst experience EVER. Sat at LAX for over an hour for a shuttle. I will never use them again. I'd give-5 if I could!!!!!!! PS when they FINALLY showed up, the driver sits there and doesn't even open the door, apologize, help w bags nothing. I wouldn't deal with this even if it was free. PS when we did finally arrive at the location to get our car the woman working the counter was extremely rude and unprofessional. No thank you!!!!
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December 2023 by Steven Joelson
Always good
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December 2023 by h han
The rental car I received has FLEAS! Whoever rented the car before me probably had a dog, and obviously Enterprise did not inspect or clean the interior before renting it out again. I know rental companies are bad in general, but this is a new low. Disgusting, and a health hazard!I am waiting to hear back from them. I don't even know how I will return the car; I will NOT get back into the flea infested car. I hope, for Enterprise's sake, that I did not get infected with a disease. I have no words to adequately convey how much you should avoid this place at all costs!
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December 2023 by H H.
Update, I am changing the rating from 1-star to 3-star. They delivered a replacement car the next day, no hassle or delays, the whole process was very straightforward. Corporate CS also followed up to make sure everything was resolved. I honestly thought I would have a hard time resolving this, but was pleasantly surprised. They did send a tow truck to get the old rental; I guess Enterprise employees didn't want to drive a flea infested car either.
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October 2023 by Gino Milani
Had a great experience on our September 2023 weekend rental with the Enterprise folks in El Segundo. We had a small issue that was taken care of quickly and to our full satisfaction. Manager was highly engaged and even checked in on our rental halfway through. Lazare was also great in shuttling us back to our hotel after the return. Would recommend and also use again next time we are in town.
