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December 2023 by Erica M.
Getting into an accident is never fun, especially around the holiday times. The only thing that made this traumatic experience positive, was the service provided at El Segundo Caliber Collision. From beginning to end, my service advisor Harlen was empathetic with my situation. His first question to me was "are you doing okay?". That took my experience to another level because it was not about my business, but rather about my safety and well being. Something that I value incredibly and had truly never experienced! In addition to that, he was anticipatory with my needs and always made sure to keep me updated on my cars status. I am extremely thankful for the entire team and Harlen's dedication to ensuring the safety and well being of myself and family. If anybody needs their car fixed, please ask for Harlen!!!! Happy holidays to all!
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November 2023 by Luka
The best body shop experience in our life so far .Audencio and his team where amazing. This people are professional and nice. I was informed in every stop of the repairing.They finished my car earlier than was expecting.Definitely the best shop in LA.
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November 2023 by Moses Carl
My recent experience at El Segundo Caliber Collision was smooth and easy. The staff made me feel like I was at home - so helpful. My appraiser Audencio was awesome! He was respectful and honest in assessing the damage. Every interaction was transparent and delivered with the customer in mind. When I expressed concern that some of the repairs would cost too much or if I really needed them, Audencio worked to explain why they were necessary and also to lower the price. But most importantly, he didn't try to sell me a half-baked job as an alternative. He's a real professional, and he made my experience at Caliber Collision a memorable one.
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November 2023 by Manchester D.
My recent experience at El Segundo Caliber Collision was smooth and easy. The staff made me feel like I was at home - so helpful. My appraiser Audencio was awesome! He was respectful and honest in assessing the damage. Every interaction was transparent and delivered with the customer in mind. When I expressed concern that some of the repairs would cost too much or if I really needed them, Audencio worked to explain why they were necessary and also to lower the price. But most importantly, he didn't try to sell me a half-baked job as an alternative. He's a real professional, and he made my experience at Caliber Collision a memorable one.
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November 2023 by kerry shannon
After my accident, Caliber was offered as an option as to where to take my car. I am soo glad I did, they were amazing. They made the process easy, and Sophie kept me updated every step of the way.
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November 2023 by Krystina Trejo
I have been to a few different locations but this was my first time here and I loved my entire turn around/experience. Audencio Was very helpful . I came in with a dent and my car came out looking brand new again! Thank you very much for your great work and communication. Would highly recommend this location ; front desk was also very kind and attentive!
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November 2023 by Weslynne Conti
I had an amazing experience with everyone from the front desk, to Abril, the woman who informed me my car was ready, and the man who dropped off the car when it was ready. The car was immaculate when it was all finished and they frequently updated me on the status of the car almost daily. I would highly recommend Caliber Collision to anyone who needs a repair!
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October 2023 by Allison N.
The communication at this location is horrible. First off, they couldn't give me an estimate of how long my car would take to repair. Once I did get an estimate, it ended up taking an additional 2 weeks. In total, it took 6 weeks for the repair. They were promising my car would be ready on a Friday at 5, and it wasn't ready until the following Tuesday. I understand that there are supply chain issues, and things happen during the repair process, but the lack of communication was incredibly frustrating. Plus the uncertainty of when my car would be finished made getting rental cars challenging. I think this location is under staffed and I just don't recommend anyone going to this location. My car was repaired well and so far is in good shape. I just would not recommend this location if you're looking for a car repair shop.Also - they gave me a prefilled survey at the end saying that my car was repaired early or on time (not true) and that I gave them a 10 out of a scale of 1-10 for all of their questions. Ummm.....yeah, that's not how I would have answered this.
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October 2023 by Jeff L.
I cannot say enough good things about this Caliber Collision! These guys were in the list for our insurance when we got rear-ended at a stoplight.It's never fun to deal with these things but Caliber made the entire experience easy, comfortable & stress-free. Their office is just off the beaten path in El Segundo & has a nice, comfortable waiting area and Harlan & the rest of the team were super friendly & helpful. In fact, when my girlfriend called to schedule an appointment he expressed genuine concern & asked if she was okay. You don't see that too often these days.Their repair work was top notch. There was actually more damage to the car that originally met the eye and they really got in there, assessed the damage and worked it out with our insurance company and I really didn't have to worry or stress. Thanks for the great service guys!
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September 2023 by Rick Gifford
This caliber location is amazing. I used to go to the one in Santa Monica. Not as good. But the team here, especially Sophie goes above and beyond to make the customer happy. In addition to doing a killer job on your vehicle, I couldn't even tell which side got hit when they were finished.
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September 2023 by Kate W.
Everyone was so nice and helpful! The repair process was quick and easy. My car looked good as new when I got it back!
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September 2023 by David Guzman
Abril was an amazing representative of this company. She communicated updates with via text about my 2022 Honda pilot and informed of the work being done. Simply amazing.
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September 2023 by King Mendoza
Came to calliber collision to get my car repaired after an accident, and the whole process was easy and fairly fast. Audencio Dimas was super helpful and consistently kept me updated during the whole process. He explained everything thoroughly, and made me feel confident in the shop. Will definitely be recommending in the future.
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July 2023 by Liam Tangum
By far the best experience I've ever had at a body shop! The staff is super kind, considerate, and so service oriented! They did an outstanding job on my car as well in a timely fashion! Would recommend to anyone 10/10!!Service: Body & Trim
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July 2023 by Esteban Hernandez
I've had my car in the shop two times and both times have been very happy with the customer service I received. General manager Sophie and service advisor Audiencio are both consummate professionals. Highly recommend this shop
