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January 2024 by Ms. C.
Avoid this location if possible. Unbelievable long lines and understaffed. The location looks like a shell and lacks furniture. Employees Don't respect clients time and managers are chit chatting with each others as lines form outside the door
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September 2023 by Richard P.
Worst branch I've ever been to. Lines out the door. Always understaffed. Irene is not helpful. She tells you "you can take out up to 5k from the atms inside the branch" but then forgets to mention it's only with the physical card. So your forced to get back in line and wait an hour. To see a teller. Why have all those windows if only 4 are open.
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January 2023 by R S.
Worst service of any bank I've ever used. I walked up at 4:59 (they close at 5) and they locked the door in my face. I'm a business client who does at least one million dollars in business there each year. I asked for the manager, Hector, and he just laughed at me. To top it off, the ATM outside was out of service. Time to find another bank.
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January 2023 by Google user
There were no bankers NONE ZERO NADA available to help me set up a pin #.
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November 2022 by Linda Hulse
There were no bankers NONE ZERO NADA available to help me set up a pin #.
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March 2022 by Phillip C.
If you're looking to sit down with a banker at your scheduled appointment time, then this branch is not for you. We had to wait 20 minutes for an appointment for someone who is not even our assigned banker. He comes out with hands in pockets while giving us attitude (barely tolerating us for just being there) and tells us that he even had to come in from another branch. It's understandable that short-staffing is a common issue in this season, but it does not give banking staff a reason to look down on customers and neglect good customer service. This branch also (according to one of the tellers) does not accept walk-ins, and claimed that other branches also do not accept them too. Guess what? One quick call to a nearby branch 1 mile away and they accepted our walk-in right away, and after 10-15 mins we were sitting down with a banker. You don't have to take bad attitude from the people at this branch. Try another. You deserve better!
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February 2021 by Ross K.
What bank has 2 tellers working on a Friday? This one does, who has a line of customers outside 35 long at 4pm on a Friday? This one does. Simple business smarts would be to staff heavier on Friday's and Saturday's, obviously there is a demand and budget isn't a issue. Wont be coming back here.
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February 2021 by Max L.
Wells Fargo on Peck Road, staffs are not friendly. Banking at this location is quite a challenge, staffs are not approachable. It is extremely difficult to set an appointment over the phone which they encouraged customers to call for an appointment. I experienced many calls for an appointment but it was unsuccessful. I drove to the branch and noticed that many lazy staffs simply don't answer phone even though they're free.
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December 2020 by Lenin L.
Horrible service did not let me withdraw money from my business account. Definitely switching banks always having these issues with them.
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May 2020 by Angel L.
Worst branch ever. Get competent staff. I explained my transaction and what I needed complete. The banker goes around in circle to update my information..... On top of that, she lacked competency. So, I guess I should be glad she didn't finish my transaction. But next time, I'll bill her for my time. I drive 30 minutes away from my local Wells Fargo bank to another location, where I can be in and out, and get the job done. No we all don't want to tell you about our day. Save the small talk.
