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December 2023 by Joan M.
Fairly well organized and easy to find what I need. However, I needed help with something in the gardening section and finding a customer service person was darn near impossible. I think most Home Depots struggle with this but it would be nice if I could find someone to help with basic things.
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November 2023 by Holly H.
Racist asf employees! Accused of stealing without any basis of evidence! Asian Americans do not shop here! My family has been remodeling our home, so we frequent this Home Depot often. My dad picked up some concrete and filler needed for our house, after leaving Home Depot, he realized that he bought too much so he went back to return some items and used a separate entrance. A group of employees blocked him outside and stopped him from leaving then one proceeded to accuse him of stealing. My dad had his receipts in hand. My father does not speak English, so naturally he gave me a call. I talked to the associate on the phone and he was extremely hostile. I explained to him that it's probably a misunderstanding and he proceeded to cut me off. He also denied me the opportunity to explain what happened on my dad's behalf. He told me that he had my dad on surveillance and that there's nothing to talk about. I was out celebrating my mother's birthday, so we had to drive to Home Depot only for us to get there and for them to say that the associate changed their story. At first there were some I'm guessing security related individuals who told us that the associate changed their story and that they can't prove my dad stole. If they can't prove it, why did they hold my dad at Home Depot for at least 1 hour? We proceeded to demand an apology from the individual and was denied. They said that they will not single out associates. But they were okay with singling out my dad for stealing. We called up the associate manager was called up and she proceeded to tell us that "it's all a misunderstanding". But no one listened to me when I said that. The associate was no where in sight. They said the associate would be reprimanded, and is going to be given a "warning". That's a real slap on the wrist for something like this. The manager denied being recorded but I really wish I did anyways. The manager's attitude was also extremely condescending. When I asked for her last name, she told me I don't need it. Oh yea we were offered 50% off our next purchase because that's the most they can do. Truly disgusting behavior~
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November 2023 by Jeannie M.
Very clean could tell it was prior clean sweep Friendly staff Loved seeing diversity
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August 2023 by Narek P.
There's currently 5 associates literally making a tik tok while 1 cashier is scanning a LINE NEARLY TO THE END OF THE LUMBER AISLE. FANTASTIC USE OF LABOR DOLLARS. Oh and when I asked if there's another registered open, they said no I'm not open. Cool.
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June 2023 by J O.
I had a simple order for landscape rocks in bags, weed control fabric, and staples for the El Monte Home Depot. 4 missed delivery dates and emails that suggested it was my fault even though I was at home for all of the committed delivery dates. No heads up until after scheduled delivery time passed. Had a landscape crew ready to go and then again on standby. When I called and spoke with the Assistant Store Manager, I was told they would send a truck out. When I asked for a firm commitment, I could not get that so I cancelled the order. Low credibility on promises.
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June 2023 by Edelia F.
Okay so i'm reading the home depot ad and they've got some really good stuff on sale For Father's Day. So I'm go and ask the gu employee. Where is this stuff that you have on sale? Oh that's gone already. How's that if the sale just started today. Oh yeah but you know by the time these things come out. All the employees have already bought them. I said what? He says. Yeah. They buy 10 at a time. You know if I were you. I'd go to Offer Up or eBay. They seem them there. . Seriously people. The employees are buying them before they come on to the floor and selling them on offerup or eBay or craigslist. There's gotta be something illegal about that and how more than likely the manager's involved with it. Home depot. People? What. Is? Going. On with you? And I always saw that el monte was probably the. The most righteous of all of them. Nope. just as bad as the rest of them.
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February 2023 by Maryann A.
Plenty of parking at this location. There's a drive-thru Starbucks in this parking lot.Nice selection of gardening supplies even tho I did not find the bird feeder I wanted. The employees are ok I guess, the do their job. I had to exchange a spray can for a different color and the young lady at the return check out didn't even make eye contact during the entire exchange. Left me with a wierd feeling of disconnect. But, I digress, exchange was done and I got the correct spray paint color I wanted.
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January 2023 by carlos Munoz
Had a power outage and rented a generator. Came to return the rental at 8 pm to avoid having to return in the morning the next day because it's states open till 10pm online. Showed up and rental place was closed. Went to customer service and they were not help.
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October 2022 by C N.
You're treated like a criminal if you want spray paint. It's locked in a cage and it takes 20 minutes to find someone who cares enough to unlock it. Then you go to self check out and it won't let you pay until someone checks your ID like you're buying drugs.
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September 2022 by Peter C.
I am very appreciative of the Manager Kamram for her accommodating and helping us with the paint we had problem with. She allowed her paint dept. to help us with our paint. The paint dept. Yesenia spent a lot of time and effort to help us get our paint mixed and matched as best as possible. I want to say: This Home Depot has got a couple of very good employee: Specifically Manager Kamram and paint dept. Yesenia. Please thank them for all that they do for us customers.
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August 2022 by Earl G.
Had a flooring project came in unsure of how to tackle it but a young man by the name Benji helped me figure out how to tackle it and had me leaving with confidence. He helped load the tile, thinset, wonderboard & gave me great advice on tackling the job he really knows his stuff
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August 2022 by Bond, JamesBond 7.
Johnny in the paint department was EXTREMELY helpful with my project. Had questions about paint brushes and cleanup and he gave me just the info I needed, as well as recommended a valuable YouTube channel for information. Very happy customer and will return when working on future projects.
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July 2022 by Haley U.
Great sod. I bought a grill (pre built) here, that did not fit in my smart car. Everyone laughed at me in the parking lot until they watched me hoist and tie it to my roof. I got the last laugh. Anyways. Great Depot.
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July 2022 by Firedude X.
5 stars to the young man who ran his tail off to help me (Schaun??) But only 1 star to the store for allowing ALL Reach driver's to lunch AT THE SAME TIME? What a foolish way to run a business! $300 sale lost here. And the poor kid was forced to apologize for his employer's decision. What a position to be put in!
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July 2022 by Teresa G.
Proof that management are all thieves and will steal from their customers No one from Home Depot has contacted me about my review Be careful if they steal a customers wallet they just may pick pocket you Be aware