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November 2023 by Brandon Enger
90K over MSRP is disgusting. You're nothing but a scam like every other dealer in the country. Worked in one for years before I had to leave because I stand the losers who ran it and how they took advantage of people.
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November 2023 by Roy Humphreys
El Monte Nissan did a $2735 Air Conditioner replacement which had a major break-down within two weeks. We returned it to El Monte Nissan Service person Shadi. Three days later and no response as to Problem/Repair, we asked for Management intervention. We were introduced to Hector Ruiz, who apologized for the delay and process, noting he would personally manage rhe Vehicle Recovery Process to our Satisfaction but no "Loner Vehicle" would be available. Additionally, when we came to pickup the Vehicle after the "Final Repairs," husband Roy noted to Service Lead John, the "Wind Shield" cracked in two places. We drove it home and the next Day, Hector apologized and had the Wind Shield replaced at Home.After nearly two months later, with repeated delays, Husband Roy offered a settlement process in which Cindy would offered an appropriately generous trade-in compensation on a New Altima, putting an end to the Pain and Suffering for all and the feeling that this 2014 Sentra is simply not safe to drive.Hector picked up the ball and ran with it. He coordinated the purchase of the 2024 Altima with Sales Manager Austin, leaving all feeling good that the right thing had been done for the Benefit and Welfare of All. We will continue doing Business with El Monte Nissan and feel good about recommending El Monte Nissan to one and All with Hector as a goto Problem Solver!
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November 2023 by Levi M.
POS scammers. Their markups on vehicles are more than the actual msrp. A friendly fuck you to your management team. I hope you lose every ounce of business
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October 2023 by Kelvin Perez
El Monte Nissan is amazing and I will continue to buy cars from here for a very long time. The sales staff are super helpful and very knowledgable. Finance is amazing and make it very easy and painless. If you want the best customer service and overall hassle free experience, check these guys out. You will feel like family! Thank you Austin and the crew! You guys are amazing!!
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October 2023 by armando barragan
I recently had my car serviced at this dealership, and I was blown away by the level of customer service I received. The staff was friendly, knowledgeable, and kept me informed every step of the way. And the waiting time wasn’t too long either which was a plus I would highly recommend this place .
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October 2023 by Michelle Votta
Thank you for making my car buying experience memorable. The people here make you feel just like family. I left with a car i love, great presentation left feeling very content and made my anxiety go away thanks again. I love my Rogue
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October 2023 by Dale Hovey
This dealer has great pricing on most vehicles, I saw someone complaining about the price of the new z, first off it’s the only one available in Southern California and if you want it you will pay a premium price, all dealers do it! Try to buy a z06 corvette when it first came out. The guy who complained about the price should not and if he wants to be the first kid on the block with a new Nismo Z just make an offer, buy it and shut the f…. up.I just purchased an Ariya from this dealer and was treated fairly and had a great experience. The whole process was simple and fast. They offered a few additional services in finance, no hard pressure tactics to buy, they just offered them and I chose what I wanted and we were done. Overall I had a fantastic experience with the new management here and will recommend everyone I know to give them a try. The dealer is committed to excellent customer service and if you go there you will experience it yourself.
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October 2023 by adrianna a.
BEST DEALERSHIP EXPERIENCE EVER. No hassle, straight forward, and very quick. My salesman Austin was personable and I truly felt tried to get me the best deal with my financials. NO HASSLE NO BS. I wasn't there for HOURS! everyone was very friendly and the GM even came by to see how things were going!Love my Rogue!
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October 2023 by Edmundo Rodriguez
John was awesome! Even though I didn’t have the work there John made the experience great. Had Nissan had more competitive prices I would’ve just had the service done there.
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October 2023 by Ryan Gunchin
My service adviser John, was just absolutely amazing. His dedication and attention to me for what I needed for my car was outstanding. Because of him is the reason why I’ll get my services done at Nissan El Monte.
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October 2023 by Isaiah Rodriguez
I had a great experience with Paola she helped me throughout the entire process, making me feel comfortable and helping me get a brand new car within my budget! I will definitely be coming back
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October 2023 by Darren H.
I had an outstanding experience at this Nissan dealership. The staff was exceptionally friendly and knowledgeable, guiding me through the car buying process seamlessly. The wide selection of vehicles ensured I found the perfect fit, and the prices were competitive. The entire transaction was smooth, and I felt well informed at every step. I highly recommend this dealership for their excellent customer service and commitment to making the car buying experience enjoyable.
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October 2023 by Dale H.
came here a few days ago and I have to say I don't usually give good reviews but this place exceeded my expectations. I went in to look at the new z but it was too small for me. I ended getting a great deal on a new Ariya! I left completely satisfied and happy with my purchase. From greeting to sales and finally the financing, everything worked out great. If you're looking for a great deal on a new or used car give them a try. You wont be disappointed.
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October 2023 by Jared V.
Terrible customer service and malicious pricing. They are charging $158,000 for a car that msrps $64,000. I urge people to look up other customer experiences and see how much this dealership over charges and takes advantage of others. At the end of the day it's a business but not a trustworthy business.Steer clear of this dealership. Hit them where it hurts. Their pockets.
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September 2023 by Jose S.
I had such a bad experience at El Monte Nissan, to begin I was already given a hard time due to not getting the recommended services done, was told a hour and 45 min to get the vehicle done the car was done before hand walked up to the advisor to ask for a update and was told need to wrap up paper work then I hear him talk out loud I told him 1 hour 45 min I got plenty of time. I don't appreciate waiting for my vehicle especially for him to just talk and gossip with his coworkers about other subject non related. Truly a bad experience will not go back. I decided to give the dealership a chance and I truly regret it the person who helped did not seem to care about his customers and is only focus on selling seemed like I was mis treated due to not buying any services!!!! Disappointed was expecting a better service and customer service will not come back !
