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November 2023 by SH J.
The most dishonest people. Please don't waste your time and energy here. I've purchase a used car online from them and paid the full amount. Drove an hour to pick up my car and when I got there to pick it up they sold it to another person for couple hundred dollars more. If I had the time to sue them trust me I would, but low life business people don't worth my time and energy. The used car manager is absolutely rude, disrespectful and dishonest. Plus don't trust the rating on Google because they've water themselves and the fake rating was the reason I chose them. NEVER BE FOOLED BY THEM...
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November 2023 by Jessica L.
Longo Toyota made my first car buying experience so quick and easy. My family had been coming to Longo Toyota for years. First time car buyer here and I was pretty stressed since I know nothing about cars and hear horror stories of car salesman. David Lieu was great, he was helpful and patient answering all my questions to make sure I get the best deal. My friend referred me to him and however, due to the demand and inventory, he helped me place my name on a waiting list to get a new 2023 Toyota Prius XLE back in June of 2022. Fast forward to June 2023, my car finally arrived. Paperwork was fast and was in and out for less than 2 hours with a brand new whip.
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November 2023 by M C.
This review is strictly for service. Made an appointment here for my free Toyota Service which consists of a tire rotation and fluid inspection and was told it could be up to 2 hours!!! Also had other simple concerns for the vehicle such as a simple software update (TSB) and they want the vehicle for 3.5-4 hours! Absolutely ridiculous. I suggest taking your vehicle to another dealer for service.
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October 2023 by Vivian A.
COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask. All customers are not expected to wear a mask. It's optional now. None of the staff wears gloves. There are some hand sanitizers available for customers to use. This place is open and available with no limited capacity. They are not sanitizing in between customers. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was here in this establishment several days ago and today, I asked if they had any special offers and they weren't offering any at the moment.Parking: The parking lot for this establishment is decent. Good amount of parking spots for you to choose from. They are also pretty wide.Staff: The staff here (Elizabeth Acosta - Receptionist & Justin Sebring - Salesman) are very knowledgeable, friendly, helpful, and kind. Justin was amazingly knowledgeable, patient, amiable, considerate, polite, goofy, passionate, and relatable. He wasn't pushy and arrogant like some car salesmen that I have met at some other dealership. I loved that Justin actually took his time to go over some of the settings with me in the car before I drove it home. He also helped me set up Apple Car Play and paired my phone to the car. How cool! Excellent customer service. Seriously! Promote this dude already. What I wish that Longo Toyota had like some other car dealerships is free coffee, tea, and hot chocolate while you car shop and sign paperwork.
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October 2023 by Krystin A.
I was really nervous to buy a car today, but Brandon Cruz was great and made the experience stress-free. He explained everything thoroughly and made sure I understood every step of the process. Thank you, Brandon!
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October 2023 by Brian S.
We ordered a 2023 BZ4X in April of 2022 and a 2023 Sequoia TRD a few months later. Over $150k in new vehicle purchases.8 mo the later we were notified by the dealership that they would not be getting the Bz4x we had ordered and we went to Temecula Toyota and purchased the exact Bz4x we had ordered, and it was in stock.For the Sequoia TRD, we received a phone call from the dealership in July asking if we were still wanting the Sequoia we ordered and we said "yes, 100%," and they said we would be contacted as soon as the vehicle arrived in 2-3 months.We'll, here we are with no contact and no follow up from Longo Toyota.We are extremely disappointed in their customer service, very poor communication and lack of follow through.Screwed us completely and dedicated Toyota owners with more than 12 Toyota purchases in our history this was by far the worst Toyota experience we have ever had.
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October 2023 by Naomi K.
What is going on at Longo Toyota??? I used to be perfectly happy with them until I've been trying to make an appointment for a routine check up for my car but somehow the on-line scheduling system keeps messing up.So here comes the on-line "chat professional" Sophia who swears "she" is a human but I doubt it because she seems pretty clueless to be a human.Long story short today is Oct 18 and I've been trying to book an appointment since Oct 5, and no one has called to follow up to make sure I got an appointment, even though they assured me they will. Meanwhile they keep sending me urgent emails saying my car is due for service, with the same useless link that misidentifies my car and the same dimwit Sophia the chat (un)professional.So sad to see service is going down the drain even there, I used to love the service there.
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September 2023 by David G.
Purchased a brand new 2023 Toyota Prius from Longo Toyota. I made the reservation back in December 2022, and I just received it today. Daniel Kim was my salesman and he was fantastic. He made the whole experience of buying a car go very smoothly. I definitely recommend Daniel Kim and Longo Toyota if you're looking to purchase a vehicle!
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September 2023 by Lauren C.
My fiancée and I recently purchased our 4Runner from here. We had looked at different dealerships but every other dealer wants to add on a few extra thousands because of shortage. This place did not. I highly recommend you purchase a Toyota here. If you do please ask for Michael Kim, he kept it real and was very pleasant to be around. We love our new 4Runner, Michael if you see this, thank you!!
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September 2023 by Joe H.
I purchased a NEW Tacoma TRD Off Road 4X4 earlier this month, after visiting & calling several other Dealerships near me. I reached to a friend who highly recommend Longo Toyota. He said "make sure you ask for Fred Garcia, he will take great care of you" So I call Fred ahead of time, I make an appointment for Thursday the 7th early AM...Not only do they have the best selection of any Toyota Dealer, they have just about every color as wellFrom the moment I arrived and met Fred, I was in and out in less than 2.5 hours total. That is after showing me a few trucks, test driving after finding the color and package I wanted. Fred was very friendly and transparent throughout the process. Even though this place was busy, I was very impressed the way everything went so smooth. No games or trying to over sell me. Most important, I got a far better deal than the other Dealers I had considered, mainly Glendora and Claremont Toyota who are disguising thousands $ in mark ups with un-wanted accessories I did not want or need. Thank you also to David Fern in the finance department for getting me out in a timely mannerI've now had my truck for 2.5 weeks and love everything about it, including the combined 20 miles per gallon. So if you are looking to buy a Toyota from a transparent Dealership, make certain you visit Longo and please ask for Fred to make your buying experience a memorable FIVE STAR visitBest,Joe Hurtado
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September 2023 by buddy cruz
juan maldonado is an awesome sales person! very friendly and at the same time very professional! he accomodated us like family and is very knowledgeable of the vehicle that we were interested in.. with the help of jules lee, we were able to close the deal! this purchase is our third vehicle from longo and jules lee was always a big help to us! amazing manager! and abel duran did an excellent job with our paper works! abel helped us every step of the way! these longo team is just awesome and amazing! we will definitely be back to shop again! we highly recommend these longo team! more power to you guys! thank you!*rodulfo “BUDDY” cruz
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September 2023 by Ellegeewhy
Ken Tang was amazing. He helped me purchase my 2023 Camry without hassle. I was about to give up because 2 other salesman when I went in person were of no assistance. All I did was send an email and he responded quickly with car options and availability. Purchase was smooth and quick. Online process was new to me however, Ken explained everything in detail. I picked up my car yesterday, and he explained the car features and helped me set up as well. Thank you Ken. You have a long life customer and I will make sure to send all of my family and friends to you.
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September 2023 by Huy Tran
Best experience of purchasing a vehicle so far. Very friendly staff and best competitive price. Especially there are no so-called dealer adjustments/markups during this difficult time. No doubt, Longo Toyota is largest dealer in California. They should have another location in Northern California since they only offer free shipping service within 100 mile radius.
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August 2023 by Connie Garcia
I brought my husband's car here for service, and overall, I'm quite happy with the experience. The wait time was around 25 minutes, but I understand it was due to not having an appointment and having the car towed. They requested an overnight stay, which they assured me was for a thorough inspection. The best part for me was the customer link sent via text, which provided updates throughout the process. The pickup process was also very convenient.
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July 2023 by Moo Lee
The sales team were awesome at Longo Toyota, especially “Dave”. Buying a car during COVID and computer chip shortages for car can be a difficult time. But, they took their time to answer all my questions about buying a car. They show me the difference between hybrid vs gasoline, different models available, and features it came with. Now, I’m proud owner RAV4 XLE AWD that fits my need.
