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November 2023 by Chuck V.
We had a great experience with Longo Lexus during the purchase. Our sales rep Jorge Alvarez was excellent . Jorge, thank you for your patience ,skill, and knowledge in dealing with 2 buyers that have a high degree of TECH challenges ! The sales manager and management team gets a high 5 for crafting a deal that met our budget ! With that said our RX500 F sport is a real dream, Power and Luxury in one package at a very fair price. Love it/love it/love it !!!!!
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November 2023 by Anna W.
Quality goes down after covid reopenNo more snacks. Just drinks and health barsCustomer service is still ok up to the point and people are friendly Rental car department are very rude. The little kid there seems like he just wanna work his job and go home. No courtesy didn't take off all seat cover and then ask you to turn on the key and show your tanks and said just bring it back the way it is now. So I just took a photo What an experience. Very cold very rude and not Longo
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November 2023 by Jimmy Chang
Eric Garcia is extremely knowledgeable of his work and the inventory of the cars he has in the lot.He thoroughly explained all my questions and concerns i had and was extremely friendly and helpful.He was very courteous and willing to help me in many ways.I would never thought a visit to a car dealer would be so pleasant besides the new car itself, but working with Eric was easy and comfortable.Thank you Eric for the great experience.Keep up the great service.
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November 2023 by Robert Smith
Robin Ho is the best service advisor! He made sure our car was serviced right and kept us in the loop throughout the process. We had an issue that took longer than expected right before a short trip we were taking. Robin as always assured us it would get taken care of and extended our loaner car to 2 weeks. The service team did a great of installing our new tires and fixing the extenuating issue. Longo Lexus, you guys are the best!
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November 2023 by Felipe Luna
They called me to see if I was interested in getting my car serviced, and I asked about recalls and there were two. I was scheduled for the next week, they had a loaner car waiting for me. They had my car ready within a couple hours and when I received it it had been washed and filled up with gas! I love this place and will definitely come back for all future services.
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November 2023 by Yadira R.
Such a smooth experience. I came to help my parents purchase their car , they were worried they wouldn't find someone to help them translate or do things that are slightly more tech savvy now n says so I came alone. But as soon as Jose came to help us it was a smooth transition , he was so patient and explained everything in Spanish to them. The car buying process was super smooth. I really appreciate his help , very kind and caring. I'm glad he's on the team here and available to help us :) thanks Jose!
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November 2023 by Ann Mai
Longo Lexus is truly exceptional. From the moment I walked through the doors, I was greeted with warm and friendly staff who were eager to assist. The dealership itself exudes luxury and class, setting the perfect atmosphere for a premium car-buying experience.The selection of Lexus vehicles at Longo is extensive, with a range of models and configurations to choose from. Victor Reyes is incredibly knowledgeable and patient, answering all my questions and helping me find the perfect car that matched my preferences and budget.The service I received from Victor, extended beyond just the sale. His commitment to customer satisfaction was evident in their post-purchase support. The service department was efficient.Very satisfied with my brand new car!
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November 2023 by Edith Javier
Steven Johiro was a perfect representative. He showed us everything we want about the car. Also Anthony explained the details about the car. He was so nice. Would definitely come back to Longo for our next car. Would also recommend this branch to our friends and relatives. Great customer service from start to finish. Way to go!!!!
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November 2023 by Jacob Khacherian
I drove 60 miles to this dealer to have a rocker panel replaced on my LC500, the part was available for local pickup only. This was probably the nicest dealership I've been to in a long time. Everyone was super polite, attentive and did everything above-board, Kelly was great to work with and I was in and out of there pretty quickly. I have other dealers more local to me but if I ever have to do anything other than regular maintenance again, I would probably make the drive to Longo again to have them do it.They also have a big glass wall separating the waiting area and a bunch of the service bays so if you're lucky you can clearly watch your technician work on your car, never seen that before, very cool.
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November 2023 by Ann M.
Longo Lexus is truly exceptional. From the moment I walked through the doors, I was greeted with warm and friendly staff who were eager to assist. The dealership itself exudes luxury and class, setting the perfect atmosphere for a premium car-buying experience.The selection of Lexus vehicles at Longo is extensive, with a range of models and configurations to choose from. Victor Reyes is incredibly knowledgeable and patient, answering all my questions and helping me find the perfect car that matched my preferences and budget.The service I received from Victor, extended beyond just the sale. His commitment to customer satisfaction was evident in their post-purchase support. The service department was efficient.Very satisfied with my brand new car!
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November 2023 by Ray U.
Wow! I had heard about how great the Longo dealerships were so I gave them a try. Thanks to my super sales hero, Cynthia Ibanez, I'm behind the wheel of my first Lexus! This is a top notch dealership. I showed up driving my beat up trade-in, wearing shorts and a t-shirt, and everyone treated me like royalty! Again, Cynthia was kind, insightful, and worked to get me the deal I wanted. It was the easiest car buying experience I have ever experienced! I would highly recommend Longo Lexus if you're looking for a great car-buying experience! Great job, Cynthia! Thank you, Longo Lexus!
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October 2023 by Susie M.
I was shopping for a new car and HIEU LE helped me by going on a test drive for multiple vehicles and provided information and answered many questions. There was no pressure or sleazy sales tactics only professionalism which I greatly appreciated.
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September 2023 by John Capoccia
Longo Lexus is the best! Everything about them is amazing. Of course they’re not inexpensive, but the value is there. You can count on them to fix it right the first time after an accurate and thorough diagnosis, and their customer service is beyond incredible.
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September 2023 by Mia O.
I'm not a new customer at LONGO and my experience is always very pleasant here. But today was my first time buying car from Longo Lexus and of course I again have the most amazing experience in this dealer. Rick De La Cruz help me with selling my car and Toni Minarto help me with the Sale. Everything went smooth, Tony and the Finance guy even work their MAGIC to make all the trade in and buying process super easy and smooth on my APR and monthly payment. It's always a good experience here at Longo. No Dealer BS and. No Sales guy BS too, everything went smooth and they really make it easy for you. I can't say enough good things about this dealer. Thank you Toni and the whole amazing team, YOU GUYS ARE SUPER AMAZING
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September 2023 by Emilie Salisbury
One of the special perks of bringing my car to Longo Lexus is the car wash. Well, my Lexus has a sturdy Thule bike rack, and the manager of service won't allow my car to be washed, but my service representative Michael did an excellent job of making up for it by cleaning the carpets inside and giving me a discount on the major service! This is the second time I have worked with him, and he seems very knowledgeable about cars and amicable to his customers. I would rate him five stars plus ??
