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September 2024 by nelia delbarrio
The place is accessible for me. Staff accommodating … got some refreshment at hand . Thanks to the ff : Mr. Ian and Christopher Tinajero from Longo Lexus and to my friend Ernan Ebreo who brought me to Longo Lexus ! Cheers
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September 2024 by Keoni Salazar
Customer service was amazing
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September 2024 by Mike Keeffe
Waited longer than I needed to.
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September 2024 by Elena Nourrie
Had a great experience getting my first Lexus! All of my questions were answered quickly and the process was seamless with Jose Mendoza. I have a five month old baby. During the signing portion she was fussy. Was able to have the car delivered directly and sign the contract in the convenience of my own home. I’d definitely recommend contacting Jose M.!
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September 2024 by Troy Jackson
My service advisor “Edgar” was great, he’s a 5-star. The overall business was a 3 at tops. I have a brand new 350TX and brought it in for its first service. I was told i don't qualify for a loaner vehicle because it’s a real quick service. Well, 2-1/2 hours later i got my car. I had to wait in the lobby with people coughing all over and one couple brought in a small barking dog. It barked nonstop. Lexus employees would just look over at the owners, but never said anything. It sounded like a dog kennel and an urgent care for sick people. Not a good look for you Lexus. On top of that, they were taking walk-ins and having their cars serviced before mine! I had an appointment. I was very disappointed. Most these issues could be fixed: If your car is truly a quick service, keep it under 30 min. If it goes over, offer a loaner vehicle. If a dog starts barking, ask the customer to step outside, employees are trying to conduct business.
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September 2024 by charles bigham
Well run business
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September 2024 by Pamala Sakamoto
It was professional, courteous and timely, I'm very satisfied. Thank you.
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September 2024 by Ida M
Amazing customer service. I left my car there for 2 weeks and they updated me every step of the way!
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September 2024 by Melinda Ezzo
Peter was so helpful, informative, pleasant. He was low key which was very much appreciated. He made buying a car, which can be very stressful, a pleasant experience. We would recommend him and Longo Lexus to anyone.
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September 2024 by Robert Garcia
Very easy and straightforward on one of the biggest transactions I’ve had. I appreciate how Marc helped me get the vehicle I was looking for.
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September 2024 by Bobbie Wasserman
My third car from Longo and first one post-pandemic. Great service. When the car delivery was delayed they provided a loaner. Thank you George for your help, patience and humor.
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September 2024 by CN H
Excellent service and quite accommodating
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September 2024 by Eleanor Fernandez
Very professional and helpful staff especially our service advisor, Francis Saldaña.
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September 2024 by Janine Hamner Holman
Used to go to Lexus in Glendale and have moved my allegiance to Longo… even though it’s significantly farther from my home.
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September 2024 by Montatip Choksamoot
Longo Lexus is very good ?. I took my ES350 2018 to check 65000 miles. The service is good and staff are nice ? I have to wait around 4 hours but it ok because a lot of car.