November 2021 by Francis R.
Rude Employees Specially Jonathanhe was in the paint section 11/10/21 I went to him and I said to him excused me I have a question he looked at me and was like I'm super busy and the line is over there I can't help you and he said go look for another person and he walked away I was like?????? I was mad but I'm not a person that likes drama but I was so mad I wanted to go look for a manager but I was thinking probably after my compliant they are going to laugh so I didn't say anything Its supper sad that they hire people like him they signed up for costumer service but they can't provide one.
November 2021 by Frank C.
Today I purchased a DEWalt electric power pressure washer at the El Monte Home Depot. I had called yesterday to confirm availability. When I arrived at approximately 11:00 AM I asked an employee at the approximate location to confirm the availability of the item I was looking for. The item was located at an upper platform that required a lifting vehicle to access. The same employee, (incidentally a female) navigated the vehicle and loaded the item I wanted to purchase on my cart. She was polite, courteous, helpful and efficient in achieving my purchase. I don't know her name but she and the other female employees in that location set a high mark for service and courtesy higher than any Home Depot I frequent. Frank C. Korean Vet
October 2021 by Spencer C.
I called this store to check to make sure they have the item in stock. Somebody answer and put me on hold for looooooong time at least half hour, and I got hang up . I called back again and got hang up again after hold on for 20 minutes.
October 2021 by Freddy Hernandez
The HOME PEOPLE is MY to go store for my House Needs ???The OG of Home improvement . ?I like it better than LOWE'S
October 2021 by Janice Barker
I never seen such a mess tempco brought my daughter stove and they broke the knob off bring it through the door and let’s not talk about the rack to bake missing and let’s not talk about the burner on right side not working and the delivery men I heard more excuses why they could not move the stove or take the old away and their professional mannerss iam sorry I would never ever recommend Home Depot or buy appliances from them and I drive 100 miles to see this happen to my daughter what ashamed it is that this behavior is allowed and to sell junk is a crime
October 2021 by Duncan M.
Wanted one thing and couldn't find it even though it was right in front of me. Three associates helped. The only gripe was that the type of item I was interested in was kept in three places. One was a promo location, but why two others? Friendly, knowledgeable, I will go back.
September 2021 by Peakacme Fang
I went to Home Depot to buy plumbing stuffs.The employee by the name Jesus V. is very knowledgeable, patient and friendly. Not only he knows what are the correct parts, washers and stems I need, but also told me to check out local store for the part they don't have. (For the shower stem is almost 20 or 30 years. The threads is not fit.) And then he printed out some local store nearby for me. REALLY CARE CUSTOMER'S NEED.He too told me that the brand name of the old stem. So I might be able to google to find it.As for the parts and washer I got here, he removed the old one and replaced the new and correct one to show me that was really what I need.Thanks God for I had the services from Jesus V.May God take care what Jesus V.'s need.
September 2021 by Kalvin Lo
What is the best time to go to the store and get it and let me know if you need anything else from me know if you want me know if you need anything from the
August 2021 by Bernadette Pico
Was on a TI project where we added 9 soundproofed rooms for a music school that took us a little over a month to complete. So I was basically here every other day buying and picking up materials. Compared to the Alhambra one, this one is more neat and less crowded. Staff is friendly, and it’s easy to find someone for help when you need it. They don’t have AC and run on swamp coolers all day, but you don’t feel very hot and gross even when you walk in on a 90 degree day.
August 2021 by Michael Macareno
Clean and staff is nice. I was at self check out and they scanned everything for me not sure if it was special treatment or everyone gets a scanner at the self check out but it is what it is I suppose. But for reals the lanes were kept clean and everything was in place accordance with price tags. ?
August 2021 by Zashia S.
BEST CUSTOMER SERVICE IVE EVER RECEIVED IN HOME DEPOT!!!! And I'm a project junkie, so this isn't my first rodeo. Michelle in flooring and Daniel in paint we sooooo helpful! They know what they are talking about. Any question I had, they answered . Manny was so friendly and Aldo was so kind, he brought us water. So sweet. Thanks for making this experience so pleasant!
July 2021 by Eric Covarrubias
screw home depot I was a loyal customer but not any more. ATTENTION FACEBOOK PPL DO NOT WASTE YOUR TIME WITH THIS SO CALLED COMPANY.. SHOP LOWES
July 2021 by Robert R.
Upon completing my self check out I was accused of shoplifting buy an associate named Jazmine On July 27, 2021 at 1:42 PM. When I emptied my pocket I showed her an item that I had in my pocket which was a faucet adapter I brought from home that was broken. I brought this with me to the store to make sure I buy the correct new piece. I visually showed her that it was broken and explained the reason why I had it in my pocket. At this point I thought we were good and I could move along but she insisted that I empty all my pockets and prove that I wasn't stealing. Thanks for making me feel like a criminal.
July 2021 by Rick Schultheiss
location and excellent customer service
July 2021 by X - F.
I am being reminded why Amazon and E-Bay are the way to go, again! So I went to the Home Depot to buy a Dremel Wood Engraver. But before I went there I checked online to see if any were in stock. The El Monte store had one left. This was supposed to be a quick 5 minute drive to pick it up and return home. But when I got there the salesman said they are out. So after talking to several sales reps they looked at the Home Depot over in Monterey Park that is in their database. According to the salesmen they had 5 in stock in Monterey Park. From past bad experiences, I double checked and the Home Depot website in Monterey Park said there was 4 of them in stock. So I drove 30 minutes to Monterey Park fighting Los Angeles traffic and when I got there, YOU GUESS IT! None was in stock! Don't trust Home Depot's website. Very frustrating! NOT GOOD AT ALL!